• Our staff will be checking all our guests’ vaccination status upon entry.

• Mandatory check-in via SafeEntry for proper contact tracing.

• Implementation of contactless payment for majority of the payment functions.

• Online payment (HomeTeamNS mobile app)

• Contactless payment over counter (cards only)

• Limit capacity of 50 pax per play session.

• Limit 2 pax per booking.

• Limit to 1 play session per pax daily.

• All visitors are required to sanitise their hands before entry and upon exit.

• ALL parents and children (aged 2 and above) to don on face mask at all times.

• Implementation of safe distancing queue markers with at least 1m separation between individual/groups at ticket counter, kiosks, entrance, and exit.

• Reduction of seating capacity for children seating area and parents lounge.

• Increase hand sanitiser touchpoints in the facility. Signages are also placed at high-traffic locations to remind visitors to maintain good personal hygiene.

• Trained staffs deployed to ensure and enforce safe distancing between visitor groups.

• QuickPass tracking via HomeTeamNS app (Online tracking for capacity when visitors do Safe Entry via the app)

• Manual tracking on site.

• Staff to ensure no over-crowding at each play elements. To remind parents and children to keep social distancing while playing.

As part of T-Play safety measures, T-Play will be limiting the number of guests per play session. This will ensure that our facility do not exceed the max capacity limit and that guests will still be able to enjoy the session in a comfortable setting. Bookings are strongly encouraged to be done in advance to avoid delays and long queues.

You can make a booking by downloading our HomeTeamNS Mobile App or any of our self-help kiosks to access the booking function.

Yes, you can. To avoid disappointment, you are highly recommended to make your booking before arriving at T-Play.

You will have to download the QR code attached to the confirmation email and scan it at any of our self-help kiosks to redeem the wrist tag for you and your child(s) at T-Play.

No, you can only book 1 play session per day.

Yes, T-Play members will be able to pre-book their slots 30 days in advance.

You can redeem your Savers Pass at T-Play Bukit Batok only.

As part of the T-Play’s safe distancing regulations, we will take a maximum of 50 pax per session.

Yes, please arrive 5 to 10 minutes earlier to redeem your wrist tag(s).

You will still be allowed to enter T-Play. However, we will not be able to extend the play session duration.

Yes, kids above the age of 2 years old will have to wear face mask in T-Play as well. Do approach our staff if there is any special request required.

No, face mask is not provided. Please bring your own. You will not be allowed into T-Play without a face mask.

You are recommended to bring your own socks, or you can purchase a pair of socks from T-Play at $2 via the HomeTeamNS Mobile App.

T-Play sanitize the playground daily at regular intervals – before opening, during and between play sessions and after closing.

You can check the live capacity counter via the HomeTeamNS Mobile App.

1 pass entitles 1 kid and 1 adult into the playground. Rates are applicable for any additional adult.

Yes, T-Play staff will be supervising the playground. Do approach them if you have any enquiries during your visit.

Each play session is 2 hours.

For the safety and wellbeing of you and your family, we strongly recommend keeping to 1 meter safe distance while playing. Contact should be kept small and limited to your regular circle of friends and family, not exceeding 5 pax.

We strongly recommend not to bring your infant along to minimise contact and exposure.

Yes, there will be 3 months extension for all active T-Play Members and whose membership expires from 28 March 2020.

The 3 months extension will be effective from mid-July 2020 onwards.

Yes, you can still sign up as a T-Play Member at our counters. We accept contactless payments only.

Unfortunately we are not able to provide refunds for no shows.

Currently, these bookings are unavailable.