At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!

OPEN POSITIONS:

Admin & Sales Support

FULL-TIME

Position: Officer
Location: HomeTeamNS Khatib

JOB DESCRIPTION

As a SALES & ADMIN support staff, you are a highly driven, meticulous, and have an eye-for-detail. You are an individual that loves events and would like to see it come through from the planning to the actual execution of the event. You will support the Sales Executive and work closely with Clients to deliver the best experience for their event and make HomeTeamNS the club-of-choice for our HomeTeamNS members and their families. As a team member, you are also an ‘Ambassador’ and have a hand in ensuring a pleasant experience for all members and guests.

Your responsibilities will include, but are not limited to, the following:

CORE RESPONSIBILITIES

Sales

  • To promote the facilities of the Clubhouse and make it a choice venue for members, cohesion groups, corporate groups, etc.
  • To work with the other departments to market and run promotional campaigns for the sellable spaces in the Clubhouse.
  • To coordinate with internal and external stakeholders for requirements of their booking and / or event such as logistics, signage, F&B, etc.
  • To assist the Sales Executive in the preparation of events and during actual event day.
  • To be plugged in with the current events landscape, identify new trends and conduct a review for possible implementation for the spaces in the Clubhouse.

Admin Support

  • To manage all meeting rooms and available spaces in the Clubhouse and arrange / coordinate meetings and the necessary items for use for internal stakeholders.
  • To manage the Purchase Requisitions, Orders, Sales Invoices, Deposit collection and refunds.
  • To manage booking reports, sales analytics, feedback, and payment of clients and / or suppliers.
  • To manage the sales hotline and generic sales email account.
  • To manage and safekeep a database of leads for potential sales outreach.
  • To manage booking reports, sales analytics, feedback and payment of clients and / or suppliers.
  • To ensure that the paperwork is administered in accordance to guidelines.
  • To manage the inventory and assets used in the respective spaces and put up recommendations for purchases where necessary.

Others

  • To deliver the organisation’s vision and mission.
  • Assist in Events and / or Attend Meetings as and when required.
  • Must be willing to work weekends, PH.
  • Perform the role of an Ambassador as and when required.
  • Any other duties as assigned.

Ambassador Mentor

FULL-TIME

Position: Ambassador Mentor
Location: HomeTeamNS Balestier/Bukit Batok/Khatib

JOB DESCRIPTION

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms – the place where members and guests first come into contact with the clubhouse runs smoothly and effectively. You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome. This also means creating a pleasant experience for members and guests to ensure their return.

A CEA is also knowledgeable about HomeTeamNS offerings and services in order to engage and delight visitors.

As a Team Lead, you are responsible for supervising the team of ambassadors (full-time and part-time).

Motivates and coaches team members to deliver the most delightful customer experience in accordance to HomeTeamNS Service Vision & Values.

Your responsibilities will include, but are not limited to, the following:

CORE RESPONSIBILITIES

Member/Guest Engagement (Lobby & Members Lounge)

  • Acknowledge each and every guest with a smile and a friendly greeting, using the member’s name when possible.
  • Ensures that the lobby is kept clean and well-maintained. Interact with guests in the lobby and members in the lounge to answer their questions and ensuring they are kept well-informed.
  • Provide courteous and efficient service and use tablet/self-help kiosk to assist customers with their enquiries
  • • Answer any questions customers have about the clubhouse offerings and services and assist with directions with the clubhouse facilities, function rooms, and/or events held therein.
  • • Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members and/or their children/family members.
  • • Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.
  • Support MICE/Event Space/Function Room Booking
  • • Attend to walk-in/phone-in customers to understand their requirements for the use of the function room, create solutions and ensure a smooth sales process
  • • Anticipate customer needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.
  • • Conduct regular housekeeping checks throughout the Function/Seminar rooms/Event Spaces to deliver a seamless meeting room experience to all internal and external users

Call-Centre cum Livechat/Chatbot

  • Promptly respond to Customer Queries – communicate with customers through phone, live chat or email to answer questions, understand their needs, solve problems, and/or troubleshoot where necessary.
  • In addition to providing real-time support, a Customer Experience Ambassador will also thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, the staff can help improve the organization’s overall functionality and efficiency.
  • In order to help customers as effectively as possible, CEAs must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for them to learn about new products and services, which customers may be more likely to ask questions about.
  • Identify possible website errors – the CEAs are often the first person that a customer will speak with. Because of that, they are the first people within their organization who will be alerted of website errors and other technical problems and they must promptly report the issue to the relevant OICs in order to solve the problem as quickly as possible.

Supervisory Responsibilities

  • Coach and train new staff (full-time/part-time) to perform the role of an/Ambassador, particularly in the area of product knowledge and customer service to promote a positive image of the clubhouse and ensure member/guest satisfaction.
  • Ensure that the team is apprised of new promotions, special events and upsells/promotes to members/guests accordingly.
  • Resolves product/service problems by clarifying the customer’s complaint; determining the cause of the problem; evaluating and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Oversee and coordinate all membership related campaigns and coach team members to effectively promote HomeTeamNS membership.
  • Coordinate and manage communication between members/guests and the Ambassador team and with all related departments; follow up to ensure complete service recovery and expedite work.
  • Maintain a safe, clean and conducive work environment and one that promotes harmonious team working.
  • Lead and guide the team to come up with ideas and solutions to improve service standards and work processes that has an impact of members’ experience.
  • Organizing workflow and ensuring that team members understand their duties or delegated tasks. Monitoring employee productivity and assist with manpower planning according to budgets and workloads.
  • Appraise team’s performance and providing constructive feedback and produce necessary reporting.


Customer Experience Ambassador (1 year contract)

FULL-TIME

Position: Officer
Location: HomeTeamNS Balestier/Bukit Batok/Khatib

JOB DESCRIPTION

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, Members Lounge, Function Rooms – the place where members and guests first come into contact with the clubhouse – runs smoothly and effectively. You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome. This also means creating a pleasant experience for members and guests to ensure their return.

A CEA is also knowledgeable about HomeTeamNS offerings and services in order to engage and delight visitors.

Your responsibilities will include, but are not limited to, the following:

CORE RESPONSIBILITIES

Member/Guest Engagement (Lobby & Members Lounge)

  • Acknowledge each and every guest with a smile and a friendly greeting, using the member’s name when possible.
  • Ensures that the lobby is kept clean and well-maintained.
  • Interact with guests in the lobby and members in the lounge to answer their questions and ensuring they are kept well-informed.
  • Provide courteous and efficient service and use tablet/self-help kiosk to assist customers with their enquiries.
  • Answer any questions customers have about the clubhouse offerings and services and assist with directions with the clubhouse facilities, function rooms, and/or events held therein.
  • Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
  • Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.

Manage Function Room Booking

  • Attend to walk-in/phone-in customers to understand their requirements for the use of the function room, create solutions and ensure a smooth sale process.
  • Anticipate customer needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.
  • Conduct regular housekeeping checks throughout the Function/Seminar rooms to deliver a seamless meeting room experience to all internal and external users.

Call-Centre cum Live Chat

  • Promptly Respond to Customer Queries – communicate with customers through phone, live chat or email to answer questions, understand their needs, solve problems, and/or troubleshoot where necessary.
  • In addition to providing real-time support, a Customer Experience Ambassador will also thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, the staff can help improve the organization’s overall functionality and efficiency.
  • In order to help customers as effectively as possible, CEAs must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for them to learn about new products and services, which customers may be more likely to ask questions about.
  • Identify Possible Website Errors – the CEAs are often the first person that a customer will speak with. Because of that, they are the first people within their organization who will be alerted of website errors and other technical problems and they must promptly report the issue to the relevant OICs in order to solve the problem as quickly as possible.
JOB REQUIREMENTS
  • Diploma in Business / Hospitality / Customer Relationship Management
  • Prior experience in similar role is preferred
  • Proficient Computer & Livechat skills
  • Some level of commercial awareness and sales capabilities
  • An outgoing, confident and warm personality who enjoys interacting and connecting with people to build trusting relationships.
  • Relatable, have empathy and the ability to read people and body languages well.
  • You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either
  • Highest level of professionalism in attitude
  • Good team player, highly initiative, diligent and fun-loving
  • Able to work independently, as well as part of a team in a fast-paced environment.

Slot Attendant

FULL-TIME

Position: Officer
Location: HomeTeamNS Balestier/Bukit Batok/Khatib

JOB DESCRIPTION

Support the Supervisor, Slot Operations in ensuring the smooth running of the slot machine rooms while maintaining the highest standards of guest services.

CORE RESPONSIBILITIES
  • Provide excellent and prompt customer service to patrons on slot machine functions and payouts.
  • Reset and refill slot machines.
  • Change of stacker when required.
  • Examine malfunctioning slot machines to determine possible cause of malfunction.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and jams, escalate problems to the respective vendors’ technicians.
  • Perform settlements for handing and taking over during change or end of shift.
  • Conduct daily inspections of the slot machines and equipment.
  • Maintain a constant presence throughout the Slot Machines Room. Walk around to assist guests and provide general information. Extend courtesy and helpful gaming information to guests. Respond to guest complaints in a considerate, professional and positive manner by showing concern and listening actively.
  • Maintain an awareness of the guests to avoid possible security problems. Observe players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behaviour.
  • Participate in slot count as assigned and in accordance with the operating policies and procedures.
  • Ensure the F&B is well-stocked and cleanliness maintained.
JOB REQUIREMENTS
  • Relevant services experience preferred.
  • Fundamental knowledge and an understanding of all slot operations rules, standards, regulations and operations.
  • Attentive, ability to apply critical thinking skills, act proactively and manage multiple priorities simultaneously without compromising integrity or effectiveness.
  • Consistently maintain poise and a professional demeanour under challenging situations
  • Ability to work varied hours, including weekends and holidays if required.

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