JOIN OUR TEAM

At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!

IT Specialist

Work Location: HomeTeamNS Balestier HQ

Job Responsibities

End-user Computing Support

  • Provide Level 1 & 2 diagnosis and resolution of incidents / requests raised (onsite or remote) while meeting SLA through helpdesk system
  • Responsible for Laptops/PCs setup, installation, upgrading and troubleshooting
  • Setting up of AD Accounts and Email for new staff and termination of the same for resigned staff
  • Ensure proper maintenance and update of IT inventories
  • Assist in ensuring all IT SOP, IT policies and documentation are updated
  • Deployment/cloning/Hardware change of end user computing needs/request
  • Staff on-boarding and off-boarding, conduct orientation, etc

Backend Infrastructure

  • Ensure backend infrastructure inventories and warranties are maintained and updated
  • 1-2 years’ experience with supporting/managing windows servers, FortiGate firewall, hyper V, network switches and routers, software deployment, patch management, GPO.
  • 1-2 years of IT vendor and IT project management
  • Ensuring all endpoints and servers OS and third-party software are updated
  • Experience with BitLocker encryption and DLP

Other Responsibilities

  • Perform procurement of IT related equipment
  • Coordinate IT audit with auditors
  • Any other tasks as assigned

Job Requirements

  • Diploma in Computer Science / Information Technology.
  • Minimum 3 years related experience in the same field with relevant certifications.
  • Weekends and Shift work required

 

*Note: Only shortlisted candidates will be notified*

Executive, Corporate Affairs and Planning

Work Location: HomeTeamNS Balestier HQ Office

Job Overview

Facilitate the Corporate Planning process and manage developmental projects within the organization. Support and translate the organization’s strategies and priorities into action plans, working laterally with various stakeholders and vertically across various units. Apply operational excellence concepts to plan and advise the Management by preparing, reviewing, and analyzing data, findings, leading to benchmarking and cascading of best practices.

Job Responsibities

Strategic Review/Planning
  • Understand and help to shape HomeTeamNS’ strategy and focus
  • Develop plans to materialize strategy and analyze business proposals
  • Assess the company’s operational and strategic performance
  • Keep track of the organization’s performance and goal alignment, including the planning of quarterly
Management Committee Meetings
  • Align processes, resources-planning and department goals with the overall strategy
  • Assist the Management by providing analysis in making effective decisions
  • Construct forecasts and analytical models
Volunteer Management
  • Management of all Volunteer-related matters including regular communications with Guardian Network members and updating of Volunteers’ records, liaising with
  • MHA/PNSD/NSPD in regard to NSmen’s rank/status, management of appointments of all HomeTeamNS committees, etc.
Legal/Administration Work
Main coordinator for all legal matters, including liaison with appointed lawyers and assist to drive Personal Data Protection effort.

Job Requirements

  • BSc/BA in Business Administration or a related field;
  • Background in strategic/corporate planning/operational excellence critical.
  • Knowledge of Personal Data Protection Act is an advantage
  • Experience in government-related / commercial medium and/or large organizations.
  • Strong organizational and leadership skills
  • Able to demonstrate logical and strong analytical skills and strategic thinking abilities.
  • Highly motivated and able to operate independently in a fast-paced work environment.
  • Excellent communication skills

 

*Note: Only shortlisted candidates will be notified*

Fitness Trainer

Work Location: HomeTeamNS Balestier, Khatib and Bukit Batok

Job Overview

Responsible for the management of Fitness Workz including, but not limited to, taking care of the day-to-day operational needs of the gym and conducting of fitness programmes. Ensures the operational readiness of the gym.

Job Responsibities

  • Responsible for the management of day-to-day operation of Fitness Workz in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on workouts and the use of exercise equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes for different fitness level and skills.
  • Conduct of Fitness Programmes and classes that Fitness Workz are offering.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures, and fittings. 
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details. 
  • Be involved and assist in Organization events and ad hoc committees when required.

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a fitness centric facility with track records in conducting fitness programmes
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team.

 

*Note: Only shortlisted candidates will be notified*

Officer / Assistant Executive, Events & Marketing

Work Location: HomeTeamNS Khatib

Job Responsibities

Marketing & Communications

  • Assist in the execution of tactical marketing and positioning strategies for HomeTeamNS Khatib to drive utilization for the Club facilities and offerings.
  • Manage the Club’s digital, physical signages, communication materials (such as posters, notices, rules and regulations) and media assets and to develop and upkeep content to ensure relevancy and in accordance to corporate identity requirements.
  • Plan the editorial calendar, content proposition and content pillars
  • Oversee the brand’s corporate identity and governance guidelines, the persona, writing tone and style guide.
  • Manage and implement digital marketing activities across stakeholders in the respective available marketing channels.
  • Manage the creation of relevant and engaging content for publishing onto various platforms
  • Communicate through effective media channels for awareness and its regular promotions to members and public. To constantly review avenues of communications and tie up with vendors for attractive promotions for members.
  • Track and ensure that budget is maintained effectively, and marketing efforts are cost-effective.
  • Manage, assess, track and report analytics for various key marketing channels, projects, and courses.
  • Manage the Club’s email enquiries account and ensure that all feedback that requires follow up and / or enquiries is being attended to within the stipulated guidelines.

Events Engagement

  • Support the implementation of a vibrant and relevant calendar of events, activities, courses and engagement sessions for the clubhouse.
  • To work with the Public Relations & Communications Department in publishing of activities’ promotional materials in the magazine, website, or e-newsletters.
  • Provide operational and administrative support in day-to-day events, activities, and operations of courses.

Others

  • To deliver the organisation’s vision and mission.
  • To deliver excellent customer service and maintain relationship with internal and external stakeholders.
  • Any other duties as assigned.

Job Requirements

  • Diploma with at least two years of relevant Marketing / Events experience or at least a degree in Marketing or Sales or related discipline with good command of English.
  • Prior experience in similar industry will be an added advantage.
  • Possess confidence, excellent interpersonal skills and is a strong influencer.
  • Proven ability in client servicing and handling multiple projects / tasks.
  • Strong stakeholder management skills
  • Able to work independently, as well as part of a team in a fast-paced environment.

 

*Note: Only shortlisted candidates will be notified*

Executive, Finance & Admin (Business Development & Marketing)

Work Location: HomeTeamNS Khatib

Job Responsibities

  • Assist in establishing the SOP or policy for clubhouse’s internal administration and work processes.
  • Manage, lead and coach Finance/ Admin Officers to ensure smooth workflow of basic finance & administrative processes and compliance to SOPs.
  • Assist and coordinate with HQ/legal representative of relevant legal matters of the clubhouse.
  • Involves in timely preparation and approval of Purchase Orders for Clubhouse and business units
  • Ensuring accuracy in Clubhouse’s daily counter collections through verification of daily report.
  • Involves in other cash collections from revenue generated from other facilities.
  • In-charge of Club’s leasing matters, prompt invoicing and collection of rentals and ensuring compliance with all contractual terms.
  • Prepare the Leasing/Tenancy agreement for Clubhouse Manager and check through the term and condition based on the agreement between the clubhouse Management and awarded tenant.
  • To generate and collate monthly reports for Clubhouse (eg: visitation figures, vendors’ figures) and report analysis on the clubhouse business.
  • Co-ordinate with HQ Finance on the update of acquisition / disposal of fixed assets within the Clubhouse.
  • Manage Petty cash for disbursement and small purchases.
  • Take charge of office supplies, office condition, staff pantry and replenishment for office and pantry use.
  • Coordinate with HQ HR on HR matters.
  • Arrange and coordinate in meeting schedule, attendance, venue and minutes-taking.
  • Other administrative duties as assigned.

Job Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Finance/Business Management/or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Able to work independently and a team player.
  • Meticulous and able to multi-task.

 

*Note: Only shortlisted candidates will be notified*

Deputy Manager, Information Technology (Infrastructure)

Work Location: HomeTeamNS Balestier HQ

Job Responsibities

  • Responsible for the whole IT hardware and infrastructure of HomeTeamNS, including security, anti-virus protection, network maintenance, etc.
  • Lead the team on all network, infra and PCs/technical assistance for the organisation.
  • To diagnose, troubleshoot and resolve problems with servers (including VMs), desktops, and networks; both level 1 and 2, and to support level 1 team as primary level 2 escalation point.
  • Liaison in sourcing and purchasing hardware and software to support the Organisation business information system.
  • In charge of hardware planning for any new and existing infrastructure, including new clubhouses.
  • Responsible for documentation of work processes, system workflow, and operating procedures.
  • Troubleshoot complex network security issues and identify/rectify the root cause of issues and develop continuous improvement of the platform.
  • Any other duties as assigned by the Management.

Job Requirements

  • At least a Degree in Computer Science / Information Technology or equivalent.
  • Minimum 5 years related experience in the same field.
  • Hands-on technical experience of IT infrastructure and configuration of Microsoft Windows Server, Routers, Switches, Firewalls, Active Directory Group Policy.
  • Strong leadership and problem-solving skills and experience in Project Management.
  • Professional certifications such as CCNA/CCNP, MCSE, and CISSP are highly regarded.
  • Scheduled weekends work required.

 

*Note: Only shortlisted candidates will be notified*

Customer Experience Ambassador

Work Location: HomeTeamNS Balestier, Khatib and Bukit Batok

Job Overview

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms – the place where members and guests first come into contact with the clubhouse runs smoothly and effectively. You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome. This also means creating a pleasant experience for members and guests to ensure their return.

A CEA is also knowledgeable about HomeTeamNS offerings and services in order to engage and delight visitors.

Your responsibilities will include, but are not limited to, the following:

Job Responsibities

Member/Guest Engagement (Lobby & Members Lounge)/

  • Acknowledge each and every guest with a smile and a friendly greeting, using the member’s name when possible.
  • Ensures that the lobby is kept clean and well-maintained.
  • Interact with guests in the lobby and members in the lounge to answer their questions and ensuring they are kept well-informed.
  • Provide courteous and efficient service and use tablet/self-help kiosk to assist customers with their enquiries
  • Answer any questions customers have about the clubhouse offerings and services and assist with directions with the clubhouse facilities, function rooms, and/or events held therein.
  • Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
  • Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.

 

Manage Function Room Booking

  • Attend to walk-in/phone-in customers to understand their requirements for the use of the function room, create solutions and ensure a smooth salesprocess
  • Anticipate customer needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.
  • Conduct regular housekeeping checks throughout the Function/Seminar rooms to deliver a seamless meeting room experience to all internal and external users

 

Call-Centre cum Live Chat

  • Promptly Respond to Customer Queries – communicate with customers through phone, live chat or email to answer questions, understand their needs, solve problems, and/or troubleshoot where necessary.
  • In addition to providing real-time support, a Customer Experience Ambassador will also thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, the staff can help improve the organization’s overall functionality and efficiency.
  • In order to help customers as effectively as possible, CEAs must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for them to learn about new products and services, which customers may be more likely to ask questions about.
  • Identify Possible Website Errors – the CEAs are often the first person that a customer will speak with. Because of that, they are the first people within their organization who will be alerted of website errors and other technical problems and they must promptly report the issue to the relevant OICs in order to solve the problem as quickly as possible.

Job Requirements

  • Diploma in Business / Hospitality / Customer Relationship Management
  • Prior experience in similar role is preferred
  • Proficient Computer & Livechat skills
  • Some level of commercial awareness and sales capabilities
  • An outgoing, confident, and warm personality who enjoys interacting and connecting with people to build trusting relationships
  • Relatable, have empathy and the ability to read people and body languages well
  • You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either
  • Highest level of professionalism in attitude
  • Good team player, highly initiative, diligent and fun-loving
  • Able to work independently, as well as part of a team in a fast-paced environment

 

*Note: Only shortlisted candidates will be notified*

Executive, Fitness

Work Location: HomeTeamNS Bukit Batok and Khatib

Job Overview

Responsible for the executive operation and functions relating to overall business and sales performance, delivery of high-quality fitness programs and the management of Fitness Workz including, but not limited to, day to day operations, Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security. Manage and supervise tasks to be completed by the team to ensure on-time delivery. 

Responsible for leading and maintaining the day-to-day strategies and operations of the gym. To work in the best interest of both customers and business. Able to manage a team of Fitness Trainers.

Job Responsibities

  • Manage efficiency in Fitness Workz and ensure compliance with Standard Operating Procedures. Conduct regular training & situational incident drills including, but not limited to, customer service excellence, risk & safety, and programme management.
  • Develop, implement, and conduct training on policies and procedures for overall operations and programme management.
  • Enhancing profitability by planning, organizing, and delivering an effective high quality and wide range of group, individual and specialized fitness activities, and programmes
  • Collaborate with sales & marketing to effectively develop, coordinate and track sales & marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post-event photos and materials for publication.
  • Create monthly & quarterly reports, analyse, and interpret data such as revenues, patronage, expenses, and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goal are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required.

Job Requirements

  • Degree in a related discipline (Sports Science, Sports & Wellness etc) and/or at least 3 years’ experience in managing a fitness-centric facility with track records in designing & conducting fitness programmes
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office and Microsoft Excel
  • Able to work shifts and public holidays.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Slot Cashier

Work Location: HomeTeamNS Bukit Batok

Job Overview

Support the Supervisor, Slot Operations in ensuring the smooth running of the slot machine rooms while maintaining the highest standards of guest services.

Job Responsibities

  • Ensure jackpot machines, automation machines and equipment are maintained and functional.
  • Ensure compliance to SOPs and regulations governing the operations of slot room.
  • Proper upkeep and housekeeping of premises.
  • Reconciliation of daily reports.
  • Extraction, collection, collating and submission of data/reports.
  • Assist in procurement.
  • Proper recordings of assets and inventory.
  • Proper filings and safekeeping of documents including compliance of PDPA.
  • Recommend NCPG RG courses.
  • Provide good customer service to members and guests.
  • To be deployed to support and assists HomeTeamNS events/activities.
  • Any other tasks assigned by supervisors/manager.

Job Requirements

  • Relevant cashier experience preferred
  • Fundamental knowledge and an understanding of all slot operations rules, standards, regulations, and operations
  • Attentive, ability to apply critical thinking skills, act proactively and manage multiple priorities simultaneously without compromising integrity or effectiveness
  • Consistently maintain poise and a professional demeanour under challenging situations
  • Ability to work varied hours, including weekends and holidays if required

 

*Note: Only shortlisted candidates will be notified*

Adventure Specialist

Work Location: HomeTeamNS Khatib

Job Overview

Responsible for the management of Adventure HQ (high element & recreational activities) including, but not limited to, taking care of the day-to-day operational needs. Responsible also for the operational readiness of the clubhouse and its facilities.

Job Responsibities

  • Responsible for the management of day-to-day operation of Adventure HQ in a safe and effective manner including, but not limited to, conducting activities in a safe and fair manner, delivery of fun and engaging activities in Adventure HQ and performing front of house services
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes, and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures, and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a recreational facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Playground Leader

Work Location: HomeTeamNS Bukit Batok & Khatib

Job Overview

Responsible for the management of Tplay (children indoor playground) including, but not limited to, taking care of the day-to-day operational needs. Ensure the operational readiness of the playground.

Job Responsibities

  • Responsible for the management of day to day operation of Tplay in a safe and effective manner including, but not limited to, conducting activities in a safe manner, delivery of fun and engaging activities, membership management, counter services and overall housekeeping.
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Diploma in a related discipline (Early Childhood education, Sports & Leisure, etc) and/or experience in a children play facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Specialist, Tactical Simulator

Work Location: HomeTeamNS Bukit Batok & Khatib

Job Overview

Responsible for the management of the facilities in Tactical Simulator such as AirSoft, Paintball, Laser Quest & Practical Shooting including, but not limited to, taking care of the day-to-day operational needs of facilities and conducting of recreational tactical programmes. Ensure the operational readiness of the facilities.

Job Responsibities

  • Responsible for the management of day-to-day operation of Tactical Simulator in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on the use of implements, safety equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising, and delivering an effective high quality and wide range of group, individual and specialised tactical programmes for different level and skills.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a sports & recreational facility with track records in customer service.
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Senior Executive / Executive, Events & Marketing

Work Location: HomeTeamNS Bedok

Job Overview

Develop, implement, and execute marketing strategies for the clubhouse; and initiate and organize events to attract and retain members. Track and assess effectiveness of various marketing initiatives.

Job Responsibities

  • Work closely with stakeholders in development and implementation of effective marketing strategies for clubhouses, tenants, events, and facilities.
  • Manage key marketing channels (e.g., Clubhouse spaces, outdoor advertisements, print & digital media, production shoots, awareness campaigns, website, and social media, etc.) ensuring that content is updated and communicated clearly with the maximum outreach possible.
  • Manage the ideation, design, creation & production of relevant, fresh & innovative posters, social media posts videos and all other content form factors for all service offerings of the Clubhouse and ensuring the successful distribution to the right target audience in various media, social platforms, SMS and email
  • Track and ensure that budget is maintained effectively, and marketing efforts are cost-effective.
  • Review and actively manage website and other online assets and sources to promote the Clubhouse and its offerings in the digital space. Execute Social Media efforts and strive to improve the results in terms of KPIs e.g., followers, engagement, etc.
  • Maintain currency of marketing strategies and outreach by identifying industry trends, and marketing activities.
  • Manage, assess, track and report analytics for various key marketing channels, projects, and courses.
  • Provide operational and administrative support in day-to-day events, activities, and operations of courses.
  • Plan, organise and execute new events and courses for members, families, and the wider community.
  • Work closely with internal departments for publishing of promotional materials, website, social media or newsletters for projects, events, and courses.
  • Complete all other duties assigned by management.

Job Requirements

  • Minimum Diploma in Marketing or Events Management
  • Relevant work experience highly preferred
  • Proficiency in Design & Video Software (E.g., Photoshop, Illustrator, In-Design, Adobe Premier, iMovie, Windows Movie maker, Flash etc.)
  • Proficient in Microsoft programmes
  • Experience in html programming skills, WordPress and website & social media management will be an advantage
  • Possess analytical skills and able to conceptualise innovative ideas
  • independent, team player, positive attitude, open-minded and highly motivated in getting things done in a fast-paced environment
  • Enjoy interacting with people
  • Ability and willingness to work weekends

 

*Note: Only shortlisted candidates will be notified*

Assistant Manager, Business Development & Marketing

Work Location: HomeTeamNS Khatib

Job Overview

  • Assist with the management of business facilities relating to recreational, adventure and high element activities that are profitable and viable; develop growth strategies and plans.
  • Conduct annual workplan, budgeting, procurement, and performance reviews activities to ensure optimum allocation of resources and meeting of KPIs in accordance with corporate policies
  • Establish and maintain partnerships with strategic stakeholders, such as other associations, government agencies and businesses for collaboration
  • Assist to manage the safe operations of assigned business units by establishing and monitoring compliance with standard operating processes, governing authorities’ regulations, policies, and procedures in alignment to the service standards of HomeTeamNS
  • Develop and closely adhere to height and rides related safety awareness and process including but not limited to performing rescue operations, training, and drills.
  • Assist in the recruitment and training of new staff, identify training needs, and liaise with the human resources department to facilitate staff development opportunities. Run and lead regular team meetings, completing all reviews and appraisals for staff efficiently.
  • Develop and execute engagement activities, creative programmes, and promotions in both physical and virtual platforms to engage members and add value to business offerings.
  • Undertake any other tasks assigned from time to time.

Job Responsibities

  • Manage efficiency in Tactical Specialist team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including, but not limited to, customer service excellence, risk & safety, and programmes management.
  • Develop, implement, and conduct training on policies and procedures for overall operations and programme management to ensure safe and fair play of all tactical shooting centric activities.
  • Supervise the pre, actual day & post programme functions including, but not limited to, responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme setup, manpower management, and administrative matters such as risk assessment, AAR and invoicing.
  • Collaborate with sales & marketing to effectively develop, coordinate, and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Degree in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in recreational/sports/high element facility management with track records in a customer centric environment.
  • Experience with design and implementation of business development strategy
  • Instructional experience in adventure / recreational / events related background and comfortable working at heights.
  • Strong situational and safety awareness to manage wellbeing of participants
  • Good physical fitness and mental resilience
  • Excellent leadership, organizational and multi-tasking skills
  • Creative and abreast with social media and consumer trends
  • A team player with a customer-oriented approach

 

*Note: Only shortlisted candidates will be notified*