At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!

Pick your Calling.


GAMES SPECIALIST
PROGRAMMING


LIFEGUARD
(FULL-TIME & PART-TIME)

Full-Time Vacancies


MANAGER , PUBLIC RELATIONS & COMMUNICATIONS

Manager, Public Relations & Communications (Balestier HQ Office)

JOB DESCRIPTION

MAIN RESPONSIBILITIES
The Public Relations & Communications Manager is responsible for the planning, development and implementation of all of the Organization’s marketing strategies, marketing communications, and public relations activities, both external and internal.
JOB SCOPES
  • Oversee the development of communications strategies to maintain effective public information, engagement and communication with members and news media.
  • Develop short and long-term plans and budgets for the marketing/communications/public relations program and its activities, monitor progress, assure adherence and evaluate performance.
  • Responsible for the department’s Workplan and Budget review and planning
  • Recommend short- and long-term Organisation’s goals and objectives.
  • Managing communications for the Organisation and recommends media strategy and takes the lead in framing the communications and profile of the assigned area.
  • Integrate public relations/communications activities into overall marketing campaigns to support business objectives and coordinates with cross-functional departments to maximise the effectiveness and efficiency of operations and activities.
  • Act as the guardian of Organization’s brand, management of the brand, awareness creation, and positive perception management, etc.
  • Responsible for editorial direction, design, production and distribution of Organisation’s publications i.e. bi-monthly magazine and annual report and other corporate collateral such as newsletters, e-newsletters, magazines, video, brochures etc.
  • Develop and maintain contact with key media, and coordinate and supervise press conferences, media briefings and interviews. Fielding media questions and pitching stories to the media.
  • Coordinate press/media attendance for the Association’s signature events; establish and maintain effective working relationships with local media representatives.
  • Maintain company archives of events’ photos, press releases and media reports.
  • Manage, supervise and motivate the team members.
  • To undertake any other tasks assigned from time to time.

JOB REQUIREMENTS

  • At least a degree holder in Mass Communications or related discipline with good command of English.
  • At least 6 years in a Public Relations and/or Communications role and 3 years in a managerial role, with a proven successful track record in Media Engagement & Digital Media handling.
  • Excellent in communication skills with a strong interpersonal skill.
  • Passionate, dynamic and an effective team leader.
  • Experience in working in a non-profit organization and with the public sector will be advantageous.


GAMES SPECIALIST

Executive, Programming (Tampines)

JOB DESCRIPTION

  • Responsible for the organising, liaising and executing of programmes and events from enquiry to the actual day of event and post-event servicing and assist in the management of Clubhouse Operations and its facilities (high element & recreational activities). He/she will assume any other duties as assigned by Director, Business Strategies.
  • Drive group, corporate and private programmes programme sales through the generation of sales lead and conversion of enquiries to sales revenue including meeting with the clients to determine needs, meeting those needs and exceeding their expectations through detailed communication and high quality execution.
  • Responsible for pre, actual-day & post programme functions including but not limited to responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme set up, manpower management, and administrative matters including risk assessment, AAR and invoicing.
  • Designing, market and sales of experiential and recreational programmes, courses, workshops & parties for members, guests, and organizations including but not limited to Home Team Agencies, corporate, non-profit and schools.
  • Design and execute innovative and creative initiatives such as various club events to drive and increase members’ patronage.
  • Collaborate with marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Develop demand-driven and action based reporting and analysis.
  • Assist in the overall clubhouse and its facilities (high element & recreational activities) operational and administrative needs including but not limited to customer service, manpower, maintenance, risk assessment, housekeeping and security management.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • A Bachelor’s Degree in a related discipline (Events Management, Outdoor & Adventure Learning etc.) OR
  • Intensive experience in a field that will enhance recreational facility management with track records in a sales function.
  • Level 1 Sports Climbing. (Ability to work at heights)
  • First Aid & AED Certified


LIFEGUARD

Lifeguard (Bukit Batok & Khatib)

JOB DESCRIPTION

Job Overview:
Maintain the clubhouse pool’s facilities, enforce pool facility’s policies, rules and regulations so as to ensure safety of the users.
Responsibilities:
  • Maintain constant surveillance of patrons in the facility; act immediately and appropriately to secure safety of patrons in the event of an emergency.
  • Respond to all illness and injury incidents around the entire pool facility immediately and appropriately. This includes, but is not limited to performing Lifeguarding skills, First Aid, CPR, and other until arrival of emergency medical services.
  • Ensure swimming pool and surrounding area is safe and operationally ready for use by conducting daily inspection of the area. Report any unsafe conditions or equipment to the Swimming Pool Supervisor.
  • Enforce rules and regulations, by-laws, safety processes, procedures and policies, and SOPs issued from time to time.
  • Perform maintenance works to maintain a clean and safe facility.
  • Provide general information on pool operations to members. Caution swimmers regarding unsafe practices and safety hazards, enforce pool rules and regulations.
  • Present professional appearance and attitude at all times, and maintain a high standard of customer service.
  • Perform pool chemical checks at designated times and take actions to ensure water quality pass NEA’s requirements.
  • Keep accurate records of pool usage, chemical levels, pool closures, etc.
  • Place order for chemicals, first aid items and other necessity for the operations of the pool.
  • Prepare rosters and work schedule to ensure that the pool is adequately manned for safety and meet crowd control effort.
  • Ensure proper decorum and behavior of part time lifeguards.
  • Conduct and participate in drills, refresher training, swimming tests, etc. to ensure all Lifeguards are adequately prepared to response to pool incidents efficiently and effectively.
  • Update all records after checks, inspections, assessments, etc., conducted for various proposes pertaining to pool and safety operations.
  • Submit data for management reports.
  • Assist in events and activities organised by the club or HomeTeamNS.
  • Assist and cover Pool Supervisor/Asst Pool Supervisor’s duties from time to time.
  • Undertake any such additional duties that are reasonably commensurate with the level of this post.

JOB REQUIREMENTS

  • Certified Lifeguard
  • Recognised CPR & First Aid Qualification
  • Good knowledge of poolside procedures, safety and first aid.
  • Able to remain calm under pressure
  • Attentive, energetic and approachable
  • Good interpersonal and communication skills.

Part-Time Vacancies


FACILITIES

Games Specialist (Tampines)

(PART-TIME)

JOB DESCRIPTION

  • Responsible for day-to-day operations of the facilities including delivering fun and energetic safety briefings, conducting safety checks and activity marshalling
  • Provide front of the house service including responding to all enquiries pertaining facilities and membership matters, registration and payment collection
  • Develop and maintain high level of knowledge on the use and maintenance of the gaming equipment
  • Assessing hazards, managing risks and ensuring compliance for all safety regulations prior to every programme to ensure a safe environment for participants
  • Develop and maintain gaming equipment technical resources and troubleshooting guidelines by drafting, recommending, writing and updating changes to the Standard Operating Procedures
  • Planning and preparing activities to suit the needs, abilities and experience of every participant
  • Market services and products to customers and potential customers
  • Maintain high level of customer service and positive interaction
  • Maintain cleanliness and maintenance of facility and equipment
  • Assist in events organised by the Club and Association when necessary


OPERATIONS

Lifeguard (Bukit Batok & Khatib)

FULL TIME & PART TIME

JOB DESCRIPTION

  • Maintain constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency
  • Reinforce all pool facility’s policies, rules and regulations
  • To inspect the facility and surrounding on a daily schedule and report any unsafe conditions or equipment to the Swimming Pool Supervisor
  • Completion of daily duty’s reports and records
  • Presents professional appearance and attitude at all times, and maintains a high standard of customer service
  • Performs various maintenance duties as directed to maintain a clean and safe facility
  • Provide general information on pool operations to members. Caution swimmers regarding unsafe practices and safety hazards, enforce pool rules and regulations
  • Respond to all illness and injury incidents around the entire pool facility immediately and appropriately. Includes performing of Lifeguarding skills, First Aid, CPR, and other until arrival of emergency medical services
  • Perform pool chemical checks at designated times
  • Keep accurate records of pool usage, chemical levels, pool closures, etc

JOB REQUIREMENTS

  • At least 2 year(s) of working experience in the related field 
  • Must be certified as a Lifeguard, awarded with Bronze Medallion Award
  • Pleasant and has an outgoing personality
  • Proactive, resourceful and able to work under pressure

Guest Relations Officer (All Clubhouses)

(PART-TIME)

JOB DESCRIPTION

Front Desk
  • To ensure that the counter and lobby lounge is operational ready at all times.
  • To ensure all transactions are accurate, on time and carried out in accordance to set processes/procedure.
  • To equip with good product knowledge.
  • To attend to all queries on membership and club’s offerings.
Inventory and Monies
  • To be responsible for all monetary transactions are accurate, recorded and accounted for.
  • To be accountable for safekeeping and recording of inventories and assets.
Customer Service
  • To deliver quality service to members and guests.
  • To attend to customers feedback and complains.
  • To engage all visitors and host organised groups.
CRM system
  • To ensure that the system is maintained and operational at all times.
Management report
  • To be responsible for collation of data, preparation and presentation of management reports.
Publicity and Promotion
  • To promote the club’s offerings and services to members and guests.
  • To promote membership sign-ups.
  • To assist in publicity of events and activities organised by the club.
Others
  • To assist in events and activities organized by the club or HomeTeamNS.
  • To undertake any such additional duties that are reasonably commensurate with the level of this post.


FACILITIES

T-Play Specialist (Bukit Batok)

FULL-TIME / PART-TIME

JOB DESCRIPTION

  • Interaction with children through delivery of games, activities and execution of birthday parties.
  • To attend to members’ complaints/feedbacks and providing positive customer experience.
  • Involves in conducting daily check of indoor playground and ensuring that all elements are in good and safe condition.
  • Responsible for accuracy of cash floats as part of opening and closing counter duties.
  • Maintain cleanliness of Service counter by complying with rules and regulations.
  • To report any faults or damages found on equipment, facility or fittings within facility ground.
  • Other work duties as assigned.

JOB REQUIREMENTS

  • Has a pleasant and outgoing personality, loves interaction between children and parents!
  • Has at least 1 year of working experience in related field.
  • Valid CPR + AED Certification will be advantageous.
  • Possess good customer service and able to work independently.
  • Excellent interpersonal and communication skills.
  • Able to perform shift duties on weekends and PHs.
  • Working Location: Bukit Batok.​


FACILITIES

Gym Customer Service Officer (Balestier)

(PART-TIME)

JOB DESCRIPTION

  • Conduct daily check of the gym floor and ensure that all equipment are kept up to standard for effective, safe and clean usage.
  • Certified in AED & CPR.
  • To be responsible in delivering a first class service experience to members and guest.
  • Manage member’s enquiries through emails, telephone calls or walk-ins.
  • To attend to Members’ feedback/complaints at the gym.
  • Educate and provide proper advice to members.
  • To report any faults or damages found on equipment or any fittings within the facility to the Balestier clubhouse and Business Development Managers.
  • Perform first-line management of any crisis situation in the field.
  • Attend staff training to ensure constant improvement of hard and soft skills.
  • To perform any other duties as designated or required by Balestier clubhouse and BD&M Manager from time to time.
  • Performs any other duties assigned by Balestier clubhouse and Business Development Managers.

JOB REQUIREMENTS

  • Diploma in Sports Science/Physical Education or other related disciplines
  • Obtained valid CPR + AED Certification
  • Possess good customer service and able to work independently
  • Able to work on rotating shifts and on weekends and Public Holidays

EXCITING NEW POSITIONS


ADVENTURE HQ
(FULL-TIME)

ADVENTURE SPECIALIST

JOB DESCRIPTION

Job Summary

Responsible for the management of Adventure HQ (high element & recreational activities) including but not limiting to taking care of the day to day operational needs. He/she will also be responsible for the operational readiness of the clubhouse and its facilities and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Adventure HQ in a safe and effective manner including but not limited to conducting activities in a safe and fair manner, delivery of fun and engaging activities in Adventure HQ and performing front of house services
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in a recreational facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


GYM

FITNESS TRAINER

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the management of Fitness Workz @ Khatib including but not limiting to taking care of the day to day operational needs of the gym and conducting of fitness programmes. He/she will also be responsible for the operational readiness of the gym and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Fitness Workz in a safe and effective manner including but not limited to enforcing safety rules and regulations on workouts and the use of exercise equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes for different fitness level and skills.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in a fitness centric facility with track records in conducting fitness programmes
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


T-PLAY

PLAYGROUND LEADER

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the management of Tplay @ Khatib (children indoor playground) including but not limiting to taking care of the day to day operational needs. He/she will also be responsible for the operational readiness of the playground and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Tplay @ Khatib in a safe and effective manner including but not limited to conducting activities in a safe manner, delivery of fun and engaging activities, membership management, counter services and overall housekeeping.
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Early Childhood education, Sports & Leisure, etc) or experience in a children play facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


TACTICAL SIMULATOR

TACTICAL EXECUTIVE

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality recreational & experiential activities & programmes, and the management of all facilities in the Tactical Simulator including but not limiting to Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security.  He/she will be responsible for managing and supervising tasks to be completed by the team to ensure on-time delivery and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Manage efficiency in Tactical Specialist team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including but not limited to customer service excellence, risk & safety, and programmes management.
  • Develop, implement and conduct training on policies and procedures for overall operations and programme management to ensure safe and fair play of all tactical shooting centric activities.
  • Supervise the pre, actual-day & post programme functions including but not limited to responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme set up, manpower management, and administrative matters including risk assessment, AAR and invoicing.
  • Collaborate with sales & marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Degree in a related discipline (Sports & Leisure, Outdoor Adventure Learning etc) or experience in recreational facility management with track records in a customer centric environment.
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and public holidays.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


TACTICAL SIMULATOR

TACTICAL SPECIALIST

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the management of the facilities in Tactical Simulator including AirSoft, Paintball, Laser Quest & Practical Shooting including but not limiting to taking care of the day to day operational needs of facilities and conducting of recreational tactical programmes. He/she will also be responsible for the operational readiness of the facilities and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Tactical Simulator in a safe and effective manner including but not limited to enforcing safety rules and regulations on the use of implements, safety equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised tactical programmes for different level and skills.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in a sports & recreational facility with track records in customer service.
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE AMBASSADOR

(FULL-TIME)

JOB DESCRIPTION

Job Summary

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms – the place where members and guests first come into contact with the clubhouse runs smoothly and effectively.  You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome.  This also means creating a pleasant experience for members and guests to ensure their return.
A CEA is also knowledgeable about HomeTeamNS offerings and services in order to engage and delight visitors.
Your responsibilities will include, but are not limited to, the following:

Job Responsibilities

Member/Guest Engagement (Lobby & Members Lounge)
  • Acknowledge each and every guest with a smile and a friendly greeting, using the member’s name when possible.
  • Ensures that the lobby is kept clean and well-maintained.
    Interact with guests in the lobby and members in the lounge to answer their questions and ensuring they are kept well-informed.
  • Provide courteous and efficient service and use tablet/self-help kiosk to assist customers with their enquiries
  • Answer any questions customers have about the clubhouse offerings and services and assist with directions with the clubhouse facilities, function rooms, and/or events held therein.
  • Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
  • Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.
Manage Function Room Booking
  • Attend to walk-in/phone-in customers to understand their requirements for the use of the function room, create solutions and ensure a smooth salesprocess
  • Anticipate customer needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.
  • Conduct regular housekeeping checks throughout the Function/Seminar rooms to deliver a seamless meeting room experience to all internal and external users
Call-Centre cum Live Chat
  • Promptly Respond to Customer Queries – communicate with customers through phone, live chat or email to answer questions, understand their needs, solve problems, and/or troubleshoot where necessary.
  • In addition to providing real-time support, a Customer Experience Ambassador will also thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, the staff can help improve the organization’s overall functionality and efficiency.
  • In order to help customers as effectively as possible, CEAs must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for them to learn about new products and services, which customers may be more likely to ask questions about.
  • Identify Possible Website Errors – the CEAs are often the first person that a customer will speak with. Because of that, they are the first people within their organization who will be alerted of website errors and other technical problems and they must promptly report the issue to the relevant OICs in order to solve the problem as quickly as possible.

JOB REQUIREMENTS

  • Diploma in Business / Hospitality / Customer Relationship Management
  • Prior experience in similar role is preferred
  • Proficient Computer & Livechat skills
  • Some level of commercial awareness and sales capabilities
  • An outgoing, confident and warm personality who enjoys interacting and connecting with people to build trusting relationships
  • Relatable, have empathy and the ability to read people and body languages well
  • You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either
  • Highest level of professionalism in both appearance and attitude
  • Good team player, highly initiative, diligent and fun-loving
  • Able to work independently, as well as part of a team in a fast-paced environment

Stay in Touch

Don’t see a role you’re interested in? Fret not! Several new, exciting positions will be unveiled once our Khatib home is ready. Fill out your details via the form below and we’ll get in touch once there’s a job opening in your indicated areas of interest.