JOIN OUR TEAM
At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!
OPEN POSITIONS
Manager, Fitness Workz
Work Location: HomeTeamNS Khatib
Job Overview
HomeTeamNS is seeking an experienced Gym Manager to lead and manage the gym facilities at HomeTeamNS clubhouses. The ideal candidate will have a strong background in fitness management, business development and operations. Key responsibilities include membership growth, business development, and gym operations.
Job Responsibities
- Manage the business of the gym, ensuring that financial KPIs are met. This involves developing and implementing business and membership growth strategies to drive revenue. The manager will regularly review financial performance, identify areas for improvement, and take actions to ensure the gym’s financial health and sustainability.
- Oversee all aspects of gym operations, ensuring a safe, clean, and well-maintained environment for all members. Responsibilities include managing the daily activities of the gym, coordinating staff schedules, maintaining equipment, and ensuring compliance with health and safety regulations.
- Plan and coordinate fitness events, workshops, and classes to engage members and promote a healthy lifestyle to a diverse group of target audiences. Develop and
implement outreach programs and events focused on these target audience to promote their participation in fitness activities and increase visitation to the gym. - Design and oversee both online and onsite fitness programs specifically tailored to meet the physical training needs of NSmen. This includes creating comprehensive training plans that address strength, endurance, agility, and other fitness requirements essential for their NS duties. The manager will work closely with the relevant Forces to ensure these programs are aligned with the specific needs and goals of the NSmen.
- Responsible for effectively managing and overseeing the gym staff to ensure a high level of service and operational excellence. This includes recruiting, training, and supervising staff members to ensure they are knowledgeable, professional, and motivated. You will conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance their skills and productivity.
Job Requirements
- Bachelor’s degree from a recognized institution in Sports Management, Business Administration, or a related field.
- Minimum 3 to 5 years of relevant experience in a fitness or wellness facility.
- Demonstrated leadership and team management skills with a track record of motivating and developing staff.
- Strong understanding of health and safety regulations within a gym environment.
- Proven ability to manage gym operations, including equipment maintenance, scheduling, and member services.
- Excellent customer service skills with the ability to address and resolve member issues effectively.
- Knowledge of fitness trends, programs, and the ability to implement new initiatives.
- Ability to thrive under pressure and manage multiple tasks with attention to detail and a high level of accuracy.
- Strong organizational and problem-solving skills to handle operational challenges efficiently.
- Excellent communication skills – both written and spoken.
- Highly motivated and capable of operating independently in a fast-paced work environment.
- Availability to work flexible hours, including weekends and public holidays, as required.
Assistant Manager, T-Play
Work Location: HomeTeamNS Khatib
Job Overview
Responsible for overseeing the day-to-day operations of T-Play Playgrounds, ensuring that all activities are conducted safely and efficiently, that all equipment and facilities are maintained to the highest standards, and for ensuring that all safety standards are met. The Assistant Manager will also be responsible for the training of staff to ensure the delivery of excellent safety and customer experience standards.
Job Responsibities
- Oversee the safe operations of playgrounds including but not limited to scheduling of staff, smooth running of day-to-day operations, programme & activities planning and execution.
- Conduct regular inspections of the facilities and equipment to identify any maintenance issues and develop and implement plans to address these issues.
- Develop and implement safety and standard policies and procedures and ensure that all staff are trained in these policies and procedures.
- Manage the maintenance budget, including monitoring expenses and revenue and making recommendations for improvements and cost savings.
- Oversee the customer experience, ensuring that all customers receive the highest level of service and satisfaction.
- Develop and implement customer service policies and procedures and ensure that all staff are trained and competent in delivering exceptional service.
- Conduct regular training sessions for staff and provide ongoing coaching and support to ensure that they are meeting performance standards.
- Work closely with the Business Strategies Director to develop and implement marketing and promotional strategies to increase customer engagement and revenue.
Job Requirements
- Bachelor’s degree in Business Operations, Hospitality Management, or a related field. – Minimum of 3 years of experience in managing an playground, attraction or similar facility.
- Strong leadership and management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and senior stakeholders.
Senior Executive/ Executive, Clubhouse Operations
Work Location: HomeTeamNS Bedok Reservoir
Job Overview
Plan, organize and control the operations of the Clubhouse. Responsible for general maintenance, housekeeping, security, disciplinary matters and operational efficiency of the Club.
Job Responsibities
- Establish and manage all issues pertaining to long or ad-hoc service contractors, and any external agencies relating to Club Operations
- Ensure tight control of Club Operations in areas such as policies / procedures / disciplinary / adherence.
- Manage the Facility Management service Provider and measure their work and quality performance in accordance with the contract.
- Ensure Service Quality and Performance Standards in housekeeping, security, and facility maintenance.
- Ensure compliance to established procedures, guidelines, and policies to ensure efficiency of Club Operations.
- Formulate instructions and policies on use of space by vendors and service providers.
- Establish and ensure adherence to relevant standards through regular inspections to maintain operational efficiency.
- Plan and maintain an efficient registry and filing system for the Operations department. Ensure proper documentation of repair, maintenance and servicing history for all facilities, systems, services and building defects.
- Manage the department’s budget and exercise expenditure controls for the Clubhouse.
- Ensure general upkeep and maintenance of facilities. This will include proper maintenance and servicing of all equipment to uphold full functionality and efficiency in all areas.
- Ensure that all planned maintenance works (either by in-house or service contractors) are completed according to schedule and satisfaction. Downtime should be kept to a minimum.
- Ensure tight control at all HomeTeamNS’ operated facilities in areas of policies/procedures/administrative and financial adherence.
- Continually monitor, assess, and recommend steps to improve and attain operational efficiency.
- Perform maintenance work analysis and preventive maintenance checklists.
- Review the Clubhouse Operations Manual and its standard operating procedures (SOP).
- Ensure control and compliance of service contractors’ scope of work and assigned duties.
- Coordinate and attend all progress/ performance meetings with service contractors.
- Handle Tender(s) or Quotation(s) exercises for service contractors as and when necessary. Ensure adherence to HomeTeamNS’ finance and procurement procedures.
- Conduct contractor performance evaluation every six months or whenever required.
- Work in tandem with the Property and Estate Management Department in overseeing any upgrading works at the clubhouse.
- Ensure that all permits required for the Clubhouse are in accordance to statutory requirements.
- Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
- Prepare / assist in preparing reports and / or proposal papers to Executive Committee for approval for matters pertaining to Operations.
- Conduct in-house training for staff, housekeepers or security officers to upkeep service standards where necessary.
- Assist in events organized by the Club on a need basis and at Association level.
- Any other tasks as and when assigned by the Clubhouse Manager.
Job Requirements
- Minimum Diploma in Facility Management, Engineering, Business Management, or any related field.
- Preferably have relevant experience in clubhouse/hospitality industry or similar industry.
- Proficient in MS Office and databases
- Must possess good leadership skills with strong project management skill.
- Able to multi-task, handle stress and work with people of all levels. Possess good management/organizational skills.
- Good interpersonal, social, verbal, and written communication skills.
- Meticulous, reliable and demonstrate high integrity.
- Must be prepared to work irregular hours, including weekends and public holidays.
Executive, Clubhouse Operations
Work Location: HomeTeamNS Khatib
Job Overview
Assist in the planning, organizing and control the operations of the Clubhouse. Responsible for general maintenance, housekeeping, security, disciplinary matters and operational efficiency of the Club.
Job Responsibities
- Assist the Clubhouse Manager in the management of the Facility Management service provider for all contract provisions, including third-party service provider management, preventive and reactive maintenance, setup for events and the upkeep of service quality and performance standards of the clubhouse and its facilities.
- Work in tandem with the Property and Estate Management Department in overseeing any upgrading works at the clubhouse.
- Ensure control and compliance of service contractors’ scope of work and assigned duties.
- Establish and manage all issues pertaining to long or ad-hoc service contractors, and any external agencies relating to Club Operations
- Assist the Clubhouse Manager in measurement of the quality performance of the Facility Management service provider in accordance with the contract.
- Establish and ensure adherence to relevant standards through regular inspections to maintain operational efficiency.
- Analyse processes for improvement and implementing strategies to enhance operational efficiency
- Assist in the maintenance work analysis and preventive maintenance checklists.
- Exercise expenditure controls for the Clubhouse and keep tab of budget expenditures.
- Ensure adherence to HomeTeamNS’ finance and procurement procedures.
- Handle Tender(s) or Quotation(s) exercises for service contractors as and when necessary.
- Assist in budget preparation and reports preparation.
- Ensure strict compliance with established policies, procedures, guidelines to enhance clubhouse efficiency.
- Ensure that all permits required for the Clubhouse are in accordance with statutory requirements.
- Plan and maintain an efficient registry and filing system for the Operations department. Ensure proper documentation of repair, maintenance and servicing history for all facilities, systems, services and building defects.
- Coordinate and attend all progress/ performance meetings with service contractors.
- Work with facilities team on inventory management and stock control for amenities and supplies.
- Conduct in-house training for FM staff, housekeepers, lifeguards, security officers to upkeep service standards where necessary.
Others:
- To deliver the organisation’s vision and mission.
- To deliver excellent customer service and maintain relationships with internal and external stakeholders.
- Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
- Prepare / assist in preparing reports and / or proposal papers to Executive Committee for approval for matters pertaining to Operations.
- Any other duties as assigned.
Job Requirements
- Minimum Diploma in Facility Management, Engineering, Business Management, or any related field.
- Preferably have relevant experience in clubhouse/hospitality industry or similar industry.
- Proficient in MS Office and databases.
- Must possess good leadership skills with strong project management skill.
- Able to multi-task, handle stress and work with people of all levels.
- Possess good management/organizational skills.
- Good interpersonal, social, verbal, and written communication skills.
- Meticulous, reliable and demonstrate high integrity.
- Must be prepared to work irregular hours, including weekends and public holidays.
Executive, Quality Assurance
Work Location: HomeTeamNS Khatib
Job Overview
A Quality Assurance Executive will play a crucial role in ensuring the highest standards of quality, safety and compliance in HomeTeamNS. This individual will be responsible for driving and developing policies, implementing standards, working with consultants, and continuously improving processes to make HomeTeamNS the choice of Home Team NSmen. The incumbent reports to the Assistant Director of Operations.
Job Responsibities
- Actively initiate and lead the organisation’s culture for safety and standards, the HomeTeamNS way.
- Be plugged into business processes and operations in HomeTeamNS and collaborate with the respective teams to integrate and uphold quality assurance into the process cycle.
- Conduct reviews and facilitate professional development competencies required and to foster a culture of safety, continuous improvement and learning.
- Ensure quality objectives are met by setting, monitoring, and enforcing standards and protocols.
- Oversee inspections to ensure adherence to established quality standards, manage critical issues, and provide corrective actions and long-term solutions.
- Ensure all quality assurance activities comply with industry regulations and standards. Maintain documentation of quality assurance activities, logs, and outcomes for accountability and continuous learning.
- Regularly review and analyse quality data and feedback to identify trends and areas for improvement and implement innovative solutions and quality improvement practices.
- Communicate effectively with all levels of the organization and build relationships with suppliers and external partners to ensure quality standards are understood and met.
- Stay informed of the latest industry trends, technologies, and quality assurance methodologies.
Job Requirements
- Bachelor’s degree
- Proven experience in quality assurance, preferably in the fields of hospitality, facility or estate management (e.g. ISO 22301, ISO 45001)
- Experience with managing stakeholders and leading teams.
- Proven track record with process engineering, and development of standards
- Excellent problem-solving, organizational, and communication skills.
- Knowledge of quality assurance methodologies, tools, and regulations.
Executive, Cohesion/Teambuilding (Business Development & Marketing)
Work Location: HomeTeamNS Bukit Batok
Job Responsibities
- Curation and sales of program packages and activities for unit cohesion and corporate teambuilding, including booking of facilities among others.
- Ensure effective group administrative and safety briefing sessions with all the participants in a conducive environment.
- Facilitate agreed program with quality service and achieve an overall favourable rating at the eightieth percentile (80%) for post activity evaluation.
- Regularly customize and tailor-make new and exciting cohesion centric activities, including outsourcing operators.
- Have an overview on the inventory of equipment and ensure its good working condition.
- Manage monthly post activity evaluation and report for MHA.
- Ensure that information and marketing collaterals for cohesion are up to date.
- To manage filing of registry of records for programme orders, services and invoices and ensure all administrative work are in order.
- Conduct regular risk and safety assessment.
- Makes sound judgement with respect to weather conditions, clothing, health of the group and any possible emergency situation.
- Manage first-line management of any crisis situation in the field.
- Manage regular internal maintenance works on facilities, equipment and areas.
- Manage quarterly inspection on equipment to ensure their safety.
- Other duties as assigned.
Job Requirements
- Diploma in any related fields and/or experience in a customer centric oriented service.
- Ability to thrive under work pressure, good problem-solving skills to overcome difficulties.
- Able to think fast and decisive. Skilled at multi-tasking and well organized.
- Excellent communications skills – both written and spoken.
- Great leadership skills.
- Proficient in Microsoft Office.
- Able to work shift and on public holiday.
- Fun & outgoing personality.
Executive, Finance & Admin
Work Location: HomeTeamNS Bukit Batok
Job Overview
The Executive reports to the Clubhouse Manager and is responsible for providing financial accounting and finance-related administrative services. This includes processing, monitoring and accounting of payments, expenditures, revenues and fixed assets. Providing these services in an effective and efficient manner to ensure that HomeTeamNS’ finances are accurate and up to date, that vendors and suppliers are paid within established time limits and that any revenue due to HomeTeamNS and fixed assets, depreciation are accurately and promptly accounted for.
Job Responsibities
- Financial Management
• To exercise prudence in income and expenditure for the Clubhouse & ensure that the postings are accurate.
• Timely creation and submission of documents:
• AR: Creation of Sales Invoices
• AP: Submission of Purchase Invoices, Orders & Requisition.
• Journal: Reclassification, Internal billing, Cash Receipting
• Accuracy of Bank Reconciliation for Bank account - Administration
• To ensure accuracy and proficiency of figures and details for meetings
• To ensure effectiveness of EC Meetings through secretariat duties
• To administer and coordinate needs of Clubhouse facilities
• To ensure accuracy and proficiency in OneHome Management - Tenant Management
• To ensure payment of rental and utilities payment for tenants within seven days of invoice
• To ensure that tenants are managed effectively: –
• Comply with Bye-Laws and Clubhouse R&R / Terms in Tenancy Agreement
• Timely submission of patronage figures
• Issuance of Corporate Membership cards
• GIRO scheme - Other duties
• Involvement in matrix committee/ projects
• Training and Development
Job Requirements
- At least Diploma, Advanced/ Higher/ Graduate Diploma holder in Finance/ Accountancy/ Banking or equivalent.
- Well-versed in accounting software (preference for SAP B1), MS Office such as Excel and Powerpoint.
- Good team worker willing to cross cover duties within Finance when required.
- Good communication skill and able to interact with operational staff.
- Reliable and hardworking and able to deliver job functions meticulously with high integrity.
Executive, Marketing (Clubhouse)
Work Location: HomeTeamNS Bukit Batok
Job Overview
As an MARKETING EXECUTIVE, you are a highly driven, creative and outgoing individual, tasked with a pivotal role of spearheading a marketing strategy that makes HomeTeamNS the club-of-choice for our HomeTeamNS members and their families. You will work closely with internal and external stakeholders for collaborations and to remain relevant to the needs of members. As an ambassador of the Association, you will drive positive, delightful and memorable experiences, and Club-of-Choice for HomeTeamNS members.
Your responsibilities will include, but are not limited to, the following:
Job Responsibities
- Plan, develop and execute multi-channel marketing campaigns/strategies, promotional activities for the clubhouse.
- Work closely with the clubhouse events department to generate awareness and conversions for events.
- Develop marketing campaigns to promote tenants, offerings and drive footfall to the Clubhouse.
- Managing marketing across digital and offline marketing. Includes concept and production of marketing communication campaigns with visual assets, copywriting, video creation and other assets.
- Responsible for social media calendar, budgeting and optimization of organic and paid ads.
- Measure and track the effectiveness of the campaigns and milestones and conduct data analysis to generate data-driven market insights. Including members engagement rates.
- Plan and manage social media advertising budget and expenses.
- Support the clubhouse events and any other marketing activities.
- Work with other business units to execute integrated marketing initiatives.
- Preparation of monthly reports for management reporting.
Others
- Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
- Assist in preparing proposal papers on projects to Executive Committee for approval.
- Perform the Duty Officer role of the Clubhouse (Once a month on one weekend)
- Any other duties as assigned.
Job Requirements
- Diploma in Marketing/Communications, or equivalent qualifications.
- Good understanding of best practices for digital content including editorial, multimedia, video content creation and production for digital platforms. Well-versed in traditional media application and execution.
- Able to work at the conceptual level for programmes and campaigns.
- Proficiency in Microsoft Office and Canva for social media content creation. Knowledge in Adobe suite (Illustrator, Photoshop, Premiere Pro) will be an added advantage.
- Able to work in a fast-paced environment, multi-task to meet deadlines.
- Excellent communications skills – both written and spoken.
Officer, Events & Marketing
Work Location: HomeTeamNS Bedok Reservoir
Job Overview
Plan and organise activities and events for the clubhouse to attract and retain members and to develop HomeTeamNS as a choice venue for members, interest groups, cohesion groups and corporate groups.
Job Responsibities
• Conceptualize, plan, organize and execute activities and events for the clubhouse.
• Raise general membership satisfaction through effective organisation and management of clubhouse’s events, activities and courses.
• Effectively engage members through events, activities and courses organized for the Clubhouse.
• Deliver the HomeTeamNS brand values and ensure service quality in the events, activities and courses organized at the Club.
• Implement effective communications across multiple marketing channels to promote club events, activities and courses organised. Ensure quality and effectiveness in the publicity efforts.
• Ensure competitiveness of activities organised for members by keeping abreast of market trends and research on new ideas/trends.
• Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
• Deliver excellent customer service and maintain relationships with clients.
• Ensure that the paperwork is administered in accordance to guidelines.
• Undertake any other tasks assigned from time to time.
Job Requirements
• Diploma in Marketing / Events Management or relevant field
• Proven experience in relevant role
• Strong organisational and planning skills
• Excellent interpersonal and customer service skills
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Ability and willingness to work weekends
Adventure Specialist
Work Location: HomeTeamNS Bedok Reservoir, Khatib
Job Overview
Responsible for the management of Action Motion/Adventure HQ/Aqua Adventure (high element & recreational activities) including, but not limited to, taking care of the day-to-day operational needs. Responsible also for the operational readiness of the clubhouse and its facilities.
Job Responsibities
- Responsible for the management of day-to-day operation of Action Motion/Adventure HQ/Aqua Adventure in a safe and effective manner including, but not limited to, conducting activities in a safe and fair manner, delivery of fun and engaging activities in Action Motion/Adventure HQ/Aqua Adventure and performing front of house services
- Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes, and deliverables within budget set.
- Perform first-line management of any crisis situation in the field.
- Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures, and fittings.
- Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
- Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
- Be involved and assist in Organization events and ad hoc committees when required.
Job Requirements
- Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a recreational facility with track records in a customer centric environment.
- Ability to work at heights.
- Ability to thrive under work pressure, good problem-solving skills to overcome difficulties.
- Able to think fast and decisive.
- Skilled at multi-tasking and well organized.
- Excellent communications skills – both written and spoken.
- Proficient in Microsoft Office.
- Able to work shift and on public holiday.
- Fun & outgoing personality with a proven ability to work well both individually and in a team.
Specialist, Tactical Simulator
Work Location: HomeTeamNS Khatib
Job Overview
Responsible for the management of the Tactical Simulator facility located within HomeTeamNS Khatib including, but not limited to, taking care of the day-to-day operational needs of the facility and conducting of recreational tactical programmes. Ensure the operational readiness of the facility.
Job Responsibities
- Responsible for the management of day-to-day operation of Tactical Simulator in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on the use of implements, safety equipment, counter services, membership management and overall housekeeping.
- Assist in the planning, organising, and delivering an effective high quality and wide range of group, individual and specialised tactical programmes for different levels and skills.
- Perform first-line management of any crisis situation in the field.
- Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on equipment, fixtures and fittings.
- Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
- Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
- Be involved and assist in Organisation events and ad hoc committees when required.
Job Requirements
- Higher NITEC or Diploma in a related discipline (Outdoor & Adventure Learning, Lifestyle & Recreation Management, etc) and/or frontline experience in a recreational facility with good service record.
- Certification in First Aid preferred but not a must.
- Savvy in various Social Media platforms.
- Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
- Excellent communications skills – both written and spoken
- Proficient in Microsoft Office
- Able to work shifts and on weekends and public holidays.
- Fun & outgoing personality with a proven ability to work well both individually and in a team.
