At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!

Pick your Calling.

Full-Time Vacancies


FINANCE

Manager, Finance (Balestier HQ Office)

JOB DESCRIPTION

  • Develop, streamline and enhance financial management and reporting processes;
  • Timely and accurate preparation of periodical financial statements and reports with good analysis/interpretation and highlight adverse performance and findings clearly and efficiently to other Head of Department and Management members of the organization;
  • Manage income and expenditure in order to promote financial sustainability;
  • Ensure accuracy and completeness in the financial statements and those financial and business related legislative compliance and deadlines are met;
  • Oversee treasury and Investment management and banking functions;
  • Coordinates with Finance and Audit Committee and attend Committee Meetings;
  • Formulate strategic and long-term financial plans of the organisation;
  • Manage and oversee the annual budgeting process including effective planning, guidelines, assumptions and budget consolidation for all departments and perform mid-year forecast and budget review;
  • Closely monitor expenditure and manage the organization’s annual budget; Report to management on variances from the established budget, and the reasons for those variances;
  • In-depth working knowledge and understanding of Financial Reporting Standards, GST requirement for non-profit organization and any other relevant statutory requirement for a non-profit organization;
  • Keep abreast of changes in financial regulations and legislation and ensure compliance with the relevant latest legislation etc;
  • Proficiency in developing and/or reviewing, implementing various effective and efficient financial policies and control procedures for the organisation;
  • Liaise with both internal and external auditors in the annual statutory internal and external audits;
  • Develop external relationships with appropriate contacts, e.g. Ministry, auditors, bankers and statutory boards such as the Inland Revenue Authority of Singapore.

JOB REQUIREMENTS

  • Must be a CA Singapore qualifier.
  • At least 10 years working experience in accounting and financial field included min. 3 years working experience as Department Head.
  • Good experience in presenting the financial results and analyses to management;
  • Strong knowledge of accounting software and MS office such as Excel, PowerPoint and Words etc;
  • Preferably with working experience in clubhouse or association environment.
  • Persistence, assertiveness yet resilience in problem solving.
  • Proactive and ability to demonstrate logical thinking in order to gather and analyze a variety of information is an absolute necessity in the finance field.
  • Cultivate and uphold professionalism and work ethics.
  • Honest, trustworthy and high integrity.
  • Excellent communication skill.
  • Ability to self-start and self-monitoring in carrying the financial functions efficiently and effectively without direct supervision and guidance.


FINANCE & ADMIN

Officer, Finance & Admin (Bukit Batok)

JOB DESCRIPTION

  • Manage daily sales collection and bank-in cash in Clubhouse, inclusive of ad-hoc collections, and responsible for ensuring accuracy of payment methods.
  • Assist in day-to-day cash flow movement in Slot operations in Clubhouse and is in compliance with Internal Audit requirements.
  • Manage acquisition and disposal of all fixed assets under Clubhouse, assist in performing monthly physical check and audit checks on all Fixed Assets.
  • Management of petty cash float and disbursements.
  • Involves in preparation of invoices and purchase orders.
  • Involves in clubhouse office administrations.
  • Other ad-hoc duties as assigned.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma in Finance/Accountancy, Business Studies or equivalent.
  • At least 1 year of working experience in the related field.
  • Meticulous, independent and self-initiated.


GAMES SPECIALIST

Executive, Programming (Tampines)

JOB DESCRIPTION

  • Responsible for the organising, liaising and executing of programmes and events from enquiry to the actual day of event and post-event servicing and assist in the management of Clubhouse Operations and its facilities (high element & recreational activities). He/she will assume any other duties as assigned by Director, Business Strategies.
  • Drive group, corporate and private programmes programme sales through the generation of sales lead and conversion of enquiries to sales revenue including meeting with the clients to determine needs, meeting those needs and exceeding their expectations through detailed communication and high quality execution.
  • Responsible for pre, actual-day & post programme functions including but not limited to responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme set up, manpower management, and administrative matters including risk assessment, AAR and invoicing.
  • Designing, market and sales of experiential and recreational programmes, courses, workshops & parties for members, guests, and organizations including but not limited to Home Team Agencies, corporate, non-profit and schools.
  • Design and execute innovative and creative initiatives such as various club events to drive and increase members’ patronage.
  • Collaborate with marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Develop demand-driven and action based reporting and analysis.
  • Assist in the overall clubhouse and its facilities (high element & recreational activities) operational and administrative needs including but not limited to customer service, manpower, maintenance, risk assessment, housekeeping and security management.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • A Bachelor’s Degree in a related discipline (Events Management, Outdoor & Adventure Learning etc.) OR
  • Intensive experience in a field that will enhance recreational facility management with track records in a sales function.
  • Level 1 Sports Climbing. (Ability to work at heights)
  • First Aid & AED Certified

Part-Time Vacancies


FACILITIES

Games Specialist (Tampines)

(PART-TIME)

JOB DESCRIPTION

  • Responsible for day-to-day operations of the facilities including delivering fun and energetic safety briefings, conducting safety checks and activity marshalling
  • Provide front of the house service including responding to all enquiries pertaining facilities and membership matters, registration and payment collection
  • Develop and maintain high level of knowledge on the use and maintenance of the gaming equipment
  • Assessing hazards, managing risks and ensuring compliance for all safety regulations prior to every programme to ensure a safe environment for participants
  • Develop and maintain gaming equipment technical resources and troubleshooting guidelines by drafting, recommending, writing and updating changes to the Standard Operating Procedures
  • Planning and preparing activities to suit the needs, abilities and experience of every participant
  • Market services and products to customers and potential customers
  • Maintain high level of customer service and positive interaction
  • Maintain cleanliness and maintenance of facility and equipment
  • Assist in events organised by the Club and Association when necessary


OPERATIONS

Lifeguard (Bukit Batok)

(PART-TIME)

JOB DESCRIPTION

  • Maintain constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency
  • Reinforce all pool facility’s policies, rules and regulations
  • To inspect the facility and surrounding on a daily schedule and report any unsafe conditions or equipment to the Swimming Pool Supervisor
  • Completion of daily duty’s reports and records
  • Presents professional appearance and attitude at all times, and maintains a high standard of customer service
  • Performs various maintenance duties as directed to maintain a clean and safe facility
  • Provide general information on pool operations to members. Caution swimmers regarding unsafe practices and safety hazards, enforce pool rules and regulations
  • Respond to all illness and injury incidents around the entire pool facility immediately and appropriately. Includes performing of Lifeguarding skills, First Aid, CPR, and other until arrival of emergency medical services
  • Perform pool chemical checks at designated times
  • Keep accurate records of pool usage, chemical levels, pool closures, etc

JOB REQUIREMENTS

  • At least 2 year(s) of working experience in the related field 
  • Must be certified as a Lifeguard, awarded with Bronze Medallion Award
  • Pleasant and has an outgoing personality
  • Proactive, resourceful and able to work under pressure

Guest Relations Officer (All Clubhouses)

(PART-TIME)

JOB DESCRIPTION

Front Desk
  • To ensure that the counter and lobby lounge is operational ready at all times.
  • To ensure all transactions are accurate, on time and carried out in accordance to set processes/procedure.
  • To equip with good product knowledge.
  • To attend to all queries on membership and club’s offerings.
Inventory and Monies
  • To be responsible for all monetary transactions are accurate, recorded and accounted for.
  • To be accountable for safekeeping and recording of inventories and assets.
Customer Service
  • To deliver quality service to members and guests.
  • To attend to customers feedback and complains.
  • To engage all visitors and host organised groups.
CRM system
  • To ensure that the system is maintained and operational at all times.
Management report
  • To be responsible for collation of data, preparation and presentation of management reports.
Publicity and Promotion
  • To promote the club’s offerings and services to members and guests.
  • To promote membership sign-ups.
  • To assist in publicity of events and activities organised by the club.
Others
  • To assist in events and activities organized by the club or HomeTeamNS.
  • To undertake any such additional duties that are reasonably commensurate with the level of this post.


FACILITIES

T-Play Specialist (Bukit Batok)

FULL-TIME / PART-TIME

JOB DESCRIPTION

  • Interaction with children through delivery of games, activities and execution of birthday parties.
  • To attend to members’ complaints/feedbacks and providing positive customer experience.
  • Involves in conducting daily check of indoor playground and ensuring that all elements are in good and safe condition.
  • Responsible for accuracy of cash floats as part of opening and closing counter duties.
  • Maintain cleanliness of Service counter by complying with rules and regulations.
  • To report any faults or damages found on equipment, facility or fittings within facility ground.
  • Other work duties as assigned.

JOB REQUIREMENTS

  • Has a pleasant and outgoing personality, loves interaction between children and parents!
  • Has at least 1 year of working experience in related field.
  • Valid CPR + AED Certification will be advantageous.
  • Possess good customer service and able to work independently.
  • Excellent interpersonal and communication skills.
  • Able to perform shift duties on weekends and PHs.
  • Working Location: Bukit Batok.​


FACILITIES

Gym Customer Service Officer (Balestier)

(PART-TIME)

JOB DESCRIPTION

  • Conduct daily check of the gym floor and ensure that all equipment are kept up to standard for effective, safe and clean usage.
  • Certified in AED & CPR.
  • To be responsible in delivering a first class service experience to members and guest.
  • Manage member’s enquiries through emails, telephone calls or walk-ins.
  • To attend to Members’ feedback/complaints at the gym.
  • Educate and provide proper advice to members.
  • To report any faults or damages found on equipment or any fittings within the facility to the Balestier clubhouse and Business Development Managers.
  • Perform first-line management of any crisis situation in the field.
  • Attend staff training to ensure constant improvement of hard and soft skills.
  • To perform any other duties as designated or required by Balestier clubhouse and BD&M Manager from time to time.
  • Performs any other duties assigned by Balestier clubhouse and Business Development Managers.

JOB REQUIREMENTS

  • Diploma in Sports Science/Physical Education or other related disciplines
  • Obtained valid CPR + AED Certification
  • Possess good customer service and able to work independently
  • Able to work on rotating shifts and on weekends and Public Holidays

EXCITING NEW POSITIONS


ADVENTURE HQ

ADVENTURE EXECUTIVE

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality recreational & experiential learning programmes, and the management of Adventure HQ including but not limiting to Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security.  He/she will be responsible for managing and supervising tasks to be completed by the team to ensure on-time delivery and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Manage efficiency in Adventure Specialist team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including but not limited to customer service excellence, risk & safety, and programmes management.
  • Develop, implement and conduct training on policies and procedures for overall operations and programme management to ensure safe and fair play of all Adventure HQ centric activities.
  • Supervise the pre, actual-day & post programme functions including but not limited to responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme set up, manpower management, and administrative matters including risk assessment, AAR and invoicing.
  • Collaborate with sales & marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Degree in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in recreational facility management with track records in a customer-centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and public holidays.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


ADVENTURE HQ
(FULL-TIME)

ADVENTURE SPECIALIST

JOB DESCRIPTION

Job Summary

Responsible for the management of Adventure HQ (high element & recreational activities) including but not limiting to taking care of the day to day operational needs. He/she will also be responsible for the operational readiness of the clubhouse and its facilities and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Adventure HQ in a safe and effective manner including but not limited to conducting activities in a safe and fair manner, delivery of fun and engaging activities in Adventure HQ and performing front of house services
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in a recreational facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


GYM

FITNESS EXECUTIVE

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality fitness programmes, and the management of Fitness Workz @ Khatib including but not limiting to day to day operations, Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security.  He/she will be responsible for managing and supervising tasks to be completed by the team to ensure on-time delivery and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Manage efficiency in Fitness Workz and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including but not limited to customer service excellence, risk & safety, and programmes management.
  • Develop, implement and conduct training on policies and procedures for overall operations and programme management.
  • Enhancing profitability by planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes
  • Collaborate with sales & marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Degree in a related discipline (Sports Science, Sports & Wellness etc) or experience in a fitness centric facility with track records in designing & conducting fitness programmes
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and public holidays.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


GYM

FITNESS TRAINER

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the management of Fitness Workz @ Khatib including but not limiting to taking care of the day to day operational needs of the gym and conducting of fitness programmes. He/she will also be responsible for the operational readiness of the gym and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Fitness Workz in a safe and effective manner including but not limited to enforcing safety rules and regulations on workouts and the use of exercise equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes for different fitness level and skills.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in a fitness centric facility with track records in conducting fitness programmes
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


T-PLAY

PLAYGROUND LEADER

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the management of Tplay @ Khatib (children indoor playground) including but not limiting to taking care of the day to day operational needs. He/she will also be responsible for the operational readiness of the playground and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Tplay @ Khatib in a safe and effective manner including but not limited to conducting activities in a safe manner, delivery of fun and engaging activities, membership management, counter services and overall housekeeping.
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Early Childhood education, Sports & Leisure, etc) or experience in a children play facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


T-PLAY

PLAYGROUND EXECUTIVE

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality recreational & experiential learning programmes, and the management of TPlay @ Khatib including but not limiting to day to day operations, Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security.  He/she will be responsible for managing and supervising tasks to be completed by the team to ensure on-time delivery and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Manage efficiency in Playground Leader team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including but not limited to customer service excellence, risk & safety, and programmes management.
  • Develop, implement and conduct training on policies and procedures for overall operations and programme management
  • Supervise the pre, actual-day & post programme functions including but not limited to responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme set up, manpower management, and administrative matters including risk assessment, AAR and invoicing.
  • Collaborate with sales & marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Degree in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in recreational facility management with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and public holidays.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


EVENTS & MARKETING

EVENTS AND MARKETING SENIOR EXECUTIVE / EXECUTIVE

(FULL-TIME)

JOB DESCRIPTION

Job Summary

As an EVENTS & MARKETING SENIOR EXECUTIVE / EXECUTIVE, you are a highly driven, creative and outgoing individual, tasked with a pivotal role of spearheading a marketing strategy that makes HomeTeamNS the club-of-choice for our HomeTeamNS members and their families. You will work closely with internal and external stakeholders for collaborations and to remain relevant to the needs of members. As an ambassador of the Association, you will drive positive, delightful and memorable experiences for HomeTeamNS members.
Your responsibilities will include, but are not limited to, the following:

Job Responsibilities

Marketing / Communications
  • Develop positioning strategies, engage key touchpoints and coordinate efforts across internal and external stakeholders for HomeTeamNS Clubhouses to be the choice Clubhouse for the Home Team NSmen.
  • Identify and develop potential partnership opportunities and maintain synergy in marketing efforts between the strategic and tactical level.
  • Develop necessary content for the marketing collaterals across media channels, including owned, earned and paid media.
  • Track and ensure effectiveness and quality of publicity efforts of all programmes, events and activities
  • Manage enquiries and feedback for all programmes that requires follow up and / or enquiries are being attended to within the stipulated guidelines.
Programming (Events, Activities, Courses)
  • Provide leadership and support to the team of Events and Customer Experience Ambassadors
  • Conceptualize, plan and execute quality, vibrant, relevant and highly engaging calendar of events, activities and courses for the clubhouse, its facilities, and members.
  • Budget, administrative and timeline management
  • Continuous review, enhancement and maintenance of feedback and reporting records for updates to Management
  • Formulate and implement partnership and sponsorship strategies to attain financial viability for projects and events.
Interest Groups
  • Identify opportunities to set-up and grow interest groups for HomeTeamNS members.
  • Co-ordinate and manage the calendar of interest group events and activities in consultation with the committee.
  • Continuous review and enhancement of the quality and relevance of Interest Groups and its events & activities.
  • Budget and administrative management
  • Maintenance of feedback and reporting records for updates to Management.
Others
  • Coordinate efforts across the Association and maintain synergy in marketing efforts between strategic and tactical level and delivering the Association’s vision and mission.
  • Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
  • Assist in preparing proposal papers on projects to Executive Committee for approval.
  • Any other duties as assigned.

JOB REQUIREMENTS

  • Degree in Hospitality / Events Management with at least three years of relevant experience.
  • Prior experience in similar industry will be an added advantage.
  • Proven ability in good project management and handling multiple time-sensitive cross-functional projects.
  • Proven ability in execution of marketing and communication campaigns / projects
  • Strong leadership skills and stakeholder management with excellent written and verbal communications skills.
  • High level of professionalism with excellent interpersonal skills with proven ability to effectively manage relationship and ensure deliverables from key stakeholders.
  • Outgoing and good team player, highly initiative, passionate, diligent and fun-loving.
  • Able to work independently, as well as part of a team in a fast-paced environment.
  • Able to work weekends and long hours.


TACTICAL SIMULATOR

TACTICAL EXECUTIVE

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality recreational & experiential activities & programmes, and the management of all facilities in the Tactical Simulator including but not limiting to Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security.  He/she will be responsible for managing and supervising tasks to be completed by the team to ensure on-time delivery and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Manage efficiency in Tactical Specialist team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including but not limited to customer service excellence, risk & safety, and programmes management.
  • Develop, implement and conduct training on policies and procedures for overall operations and programme management to ensure safe and fair play of all tactical shooting centric activities.
  • Supervise the pre, actual-day & post programme functions including but not limited to responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme set up, manpower management, and administrative matters including risk assessment, AAR and invoicing.
  • Collaborate with sales & marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Degree in a related discipline (Sports & Leisure, Outdoor Adventure Learning etc) or experience in recreational facility management with track records in a customer centric environment.
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and public holidays.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


TACTICAL SIMULATOR

TACTICAL SPECIALIST

(FULL-TIME)

JOB DESCRIPTION

Job Summary

Responsible for the management of the facilities in Tactical Simulator including AirSoft, Paintball, Laser Quest & Practical Shooting including but not limiting to taking care of the day to day operational needs of facilities and conducting of recreational tactical programmes. He/she will also be responsible for the operational readiness of the facilities and assume any other duties as assigned by Director, Business Strategies.

Job Responsibilities

  • Responsible for the management of day to day operation of Tactical Simulator in a safe and effective manner including but not limited to enforcing safety rules and regulations on the use of implements, safety equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised tactical programmes for different level and skills.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in a sports & recreational facility with track records in customer service.
  • Ability to thrive under work pressure, good problem solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team


SALES

SALES EXECUTIVE

(FULL-TIME)

JOB DESCRIPTION

Job Summary

As a Sales Executive, you are a highly motivated, proactive and dynamic individual, tasked with a pivotal role of maximising key revenue streams through the sales and marketing of self-managed facilities and event spaces at the Clubhouse. You will also work closely with internal and external stakeholders to coordinate spaces for event needs. As an ambassador of the Association, you will drive positive and delightful experiences to drive visitorship and loyalty to the Clubhouse.
Your responsibilities will include, but are not limited to, the following:

Job Responsibilities

Sales and Lead Generation
  • Actively solicit and close sales for events such as MICE, Celebratory events, Corporate Functions, etc.
  • Sourcing and developing new leads, cold calls and face-to-face meetings to secure sales.
  • Identify opportunities, marketing needs and provide solutions for clients to meet their business goals and objectives.
  • Preparation of sales proposals and conduct sales pitches.
Members / Clients Servicing
  • Manage, enhance and optimise the client’s experience in the user journey from sales to execution.
  • Manage and respond to enquiries in relation to events and / or bookings.
  • Solicit feedback from clients for all bookings.
  • Foster good rapport and maintain good working relationships with internal or external clients.
  • Provide excellent customer service and attend to client’s needs in a proactive and timely manner.
  • Create positive, delightful and memorable experiences for HomeTeamNS members and clients.
Marketing & Partnership
  • Cross promote and up-sell offerings of the Clubhouse from stakeholders internally and externally.
  • Secure partners to value-add to events and to provide a one-stop solution for clients.
  • Track and ensure effectiveness and quality of services and offerings.

Administration / Data Collection
  • Analyse trends to maximise sales opportunities and implement sales initiatives
  • Maintain the booking calendar for the facilities.
  • Preparation of required paperwork such as quotations, event orders, invoicing, etc.
  • Prepare and present sales and budgetary reports as required.
Others
  • Coordinate efforts across the Association and maintain synergy in marketing efforts between strategic and tactical level and delivering the Association’s vision and mission.
  • Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
  • Assist in preparing proposal papers on projects to Executive Committee for approval.
  • Any other duties as assigned.

JOB REQUIREMENTS

  • Diploma with at least two years of relevant Sales / Events experience.
  • Prior experience in similar industry will be an added advantage.
  • Possess confidence, excellent interpersonal skills and is a strong influencer.
  • Proven ability in client servicing and handling multiple projects / tasks.
  • Strong stakeholder management skills
  • Excellent written and verbal communications skills.
  • Able to work independently, as well as part of a team in a fast-paced environment.
  • Able to work weekends and long hours.


CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE AMBASSADOR

(FULL-TIME)

JOB DESCRIPTION

Job Summary

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms – the place where members and guests first come into contact with the clubhouse runs smoothly and effectively.  You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome.  This also means creating a pleasant experience for members and guests to ensure their return.
A CEA is also knowledgeable about HomeTeamNS offerings and services in order to engage and delight visitors.
Your responsibilities will include, but are not limited to, the following:

Job Responsibilities

Member/Guest Engagement (Lobby & Members Lounge)
  • Acknowledge each and every guest with a smile and a friendly greeting, using the member’s name when possible.
  • Ensures that the lobby is kept clean and well-maintained.
    Interact with guests in the lobby and members in the lounge to answer their questions and ensuring they are kept well-informed.
  • Provide courteous and efficient service and use tablet/self-help kiosk to assist customers with their enquiries
  • Answer any questions customers have about the clubhouse offerings and services and assist with directions with the clubhouse facilities, function rooms, and/or events held therein.
  • Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
  • Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.
Manage Function Room Booking
  • Attend to walk-in/phone-in customers to understand their requirements for the use of the function room, create solutions and ensure a smooth salesprocess
  • Anticipate customer needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.
  • Conduct regular housekeeping checks throughout the Function/Seminar rooms to deliver a seamless meeting room experience to all internal and external users
Call-Centre cum Live Chat
  • Promptly Respond to Customer Queries – communicate with customers through phone, live chat or email to answer questions, understand their needs, solve problems, and/or troubleshoot where necessary.
  • In addition to providing real-time support, a Customer Experience Ambassador will also thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, the staff can help improve the organization’s overall functionality and efficiency.
  • In order to help customers as effectively as possible, CEAs must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for them to learn about new products and services, which customers may be more likely to ask questions about.
  • Identify Possible Website Errors – the CEAs are often the first person that a customer will speak with. Because of that, they are the first people within their organization who will be alerted of website errors and other technical problems and they must promptly report the issue to the relevant OICs in order to solve the problem as quickly as possible.

JOB REQUIREMENTS

  • Diploma in Business / Hospitality / Customer Relationship Management
  • Prior experience in similar role is preferred
  • Proficient Computer & Livechat skills
  • Some level of commercial awareness and sales capabilities
  • An outgoing, confident and warm personality who enjoys interacting and connecting with people to build trusting relationships
  • Relatable, have empathy and the ability to read people and body languages well
  • You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either
  • Highest level of professionalism in both appearance and attitude
  • Good team player, highly initiative, diligent and fun-loving
  • Able to work independently, as well as part of a team in a fast-paced environment

Stay in Touch

Don’t see a role you’re interested in? Fret not! Several new, exciting positions will be unveiled once our Khatib home is ready. Fill out your details via the form below and we’ll get in touch once there’s a job opening in your indicated areas of interest.