At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!


OPEN POSITIONS



Accountant

Work Location: HomeTeamNS Balestier HQ Office

JOB RESPONSIBITIES

• Perform month-end and year-end accounts closing, including preparing journals, accounting schedules and reconciliations.
• Submit finance reports for management or operations meetings on monthly and quarterly basis.
• Supervise and review the work of Finance Executives, providing guidance to team members.
• Oversee the maintenance of fixed assets register. Monitor and track capital expenditure budget and utilisation of development project budgets.
• Support Finance Manager in the annual budgetary planning process.
• Support internal and external auditors in their requests for documents or information.
• Assist in drafting of audited financial statements.
• Compile and submit quarterly GST to IRAS.
• Support Finance Manager in maintaining a sound internal control system and timely updating of Finance policies.
• Any other finance duties which assigned by the Finance Manager or Corporate Services Director.

JOB REQUIREMENTS

• Degree in Accountancy or ACCA or equivalent.
• Sound knowledge of Financial Accounting Standard and GST regulations.
• Minimum 5 years’ relevant experience in handling full spectrum of monthly accounts closing.
• Prior experience in internal or external audit will be advantageous.
• Ability in adapting to expanding organization, resilience and able to handle work stress.
• Strong analytical and problem-solving skills, attention to details and meticulous.
• Effective communication & interpersonal skills and able to interact well with various business units.
• Must be proficient in MS Excel, PowerPoint & Words. Preferred experience in SAP B1 accounting software or any ERP accounting system.

*Note: Only shortlisted candidates will be notified*

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Executive, Corporate Affairs and Planning

Work Location: HomeTeamNS Balestier HQ Office

JOB OVERVIEW
Facilitate the Corporate Planning process and manage developmental projects within the organization. Support and translate the organization’s strategies and priorities into action plans, working laterally with various stakeholders and vertically across various units. Apply operational excellence concepts to plan and advise the Management by preparing, reviewing, and analyzing data, findings, leading to benchmarking and cascading of best practices.

JOB RESPONSIBILITIES

Strategic Review/Planning
• Understand and help to shape HomeTeamNS’ strategy and focus
• Develop plans to materialize strategy and analyze business proposals
• Assess the company’s operational and strategic performance
• Keep track of the organization’s performance and goal alignment, including the planning of quarterly

Management Committee Meetings
• Align processes, resources-planning and department goals with the overall strategy
• Assist the Management by providing analysis in making effective decisions
• Construct forecasts and analytical models

Volunteer Management
• Management of all Volunteer-related matters including regular communications with Guardian Network members and updating of Volunteers’ records, liaising with
• MHA/PNSD/NSPD in regard to NSmen’s rank/status, management of appointments of all HomeTeamNS committees, etc.

Legal/Administration Work
• Main coordinator for all legal matters, including liaison with appointed lawyers and assist to drive Personal Data Protection effort.

JOB REQUIREMENTS

• BSc/BA in Business Administration or a related field;
• Background in strategic/corporate planning/operational excellence critical.
• Knowledge of Personal Data Protection Act is an advantage
• Experience in government-related / commercial medium and/or large organizations.
• Strong organizational and leadership skills
• Able to demonstrate logical and strong analytical skills and strategic thinking abilities.
• Highly motivated and able to operate independently in a fast-paced work environment.
• Excellent communication skills

*Note: Only shortlisted candidates will be notified*

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Executive, IT

Work Location: HomeTeamNS Balestier HQ Office

JOB RESPONSIBITIES

Server-side support
• Working with Windows Server, Active Directory, DHCP, Backups, Sophos Antivirus, SQL Server, HyperV etc
• Installation and troubleshooting of Windows Server OS.
• Office 365 Administration

Network support
• Working with LANs/WANs, Routers/Switches, firewalls DNS, TCP/IP, DHCP, Wi-Fi, VPN and P2P.
• Monitoring and fault finding for issues related to network connectivity

Desktop support
• Laptops/ PCs setup, installation, upgrading and troubleshooting
• Working with all flavours of Windows / Office 201x/ Office 365, custom applications, printers etc
• Creation of AD Accounts and Email Accounts for new staff and termination of the same for resigned staff
• Day to Day IT Support for end-users on Outlook, fileserver, Print servers, various business applications etc

Others
• Coordinate IT audit with auditors.
• Documentation and enforcement of policies
• Other tasks as assigned.

JOB REQUIREMENTS

• Diploma in Computer Science / Information Technology
• Minimum 3 years related experience in the same field with relevant certifications
• Weekends and shift work required.

*Note: Only shortlisted candidates will be notified*

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Supervisor, Slot Operations

JOB RESPONSIBITIES

• Manage and supervise staff, assign tasks and train staff to ensure that they are able to carry out their functions effectively.
• Ensure operational readiness of slot facility at all times.
• Provide customer service and manage customers queries and complains.
• Prepare, reconcile and submit records and reports of transactions, collections and payments and monies inventories.
• Procurement and account for assets and inventories.
• Troubleshoot and minor repairs of slot machines automation machines.
• Ensure compliance to Lottery Permit requirements, PDPA, NCPG and BizSafe legislations and audit standards.
• Generate and analyse income and patronage reports and provide ways to improve slot performance.
• Enforce rules and regulations of use of slot rooms.
• Communicate organisational and department polices and SOPs to staff.
• Assist in preparation of SOPs, management reports, BizSafe documentations, documents/submissions to IRAS, NCPG, etc
• Assist the Slot Manager in developing annual workplan, budget and KPIs for the Slot Operation Department.
• Other tasks that may be assigned from time to time.

JOB REQUIREMENTS

• Minimum Diploma
• Experience supervising slot operations preferred
• Fundamental knowledge and an understanding of all slot operations rules, standards, regulations and operations.
• Attentive, ability to apply critical thinking skills, act proactively and manage multiple priorities simultaneously without compromising integrity or effectiveness.
• Consistently maintain poise and a professional demeanour under challenging situations.
• Ability to work varied hours, including weekends and holidays if required.

*Note: Only shortlisted candidates will be notified*

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Executive, Operations (Balestier Clubhouse)

Work Location: HomeTeamNS Balestier

JOB OVERVIEW
Oversee and ensure smooth running of day-to-day operations of the club. Responsible for personnel and administrative functions of the Clubhouse, oversee and manage operations of the Clubhouse and ensure that vendors are in compliance with Clubhouse’s rules and regulations.

JOB RESPONSIBILITIES

• Manage the Operations team, long-term and ad-hoc service providers of the Club.
• Manage department’s budget and exercise expenditure controls.
• Monitor the operations of the tenants at the club and update tenants of the rules and regulations at the Club.
• Monitor and review service providers’ contracts and ensure compliance.
• Implement and monitor quality control standards of service providers.
• Prepare staff rosters of Facility Officers and oversee Housekeeping and Security.
• Supervise Operations staff through providing guidance, development and motivation.
• Ensure that inspections are conducted in a timely manner, and that maintenance standards and safety requirements are met.
• Handle quotation, tender exercises and recommendations for award of works and contracts.
• Oversee Club’s renovations, upgrading or addition and alteration works.
• Ensure that carpark matters are attended to in a prompt manner.
• Coordinate and provide timely update on acquisition/disposal of fixed assets within the Clubhouse.
• To work and liaise closely with HQ Finance and ensure that all administrative procedures and policies of HTNS are kept current and strictly adhered to.
• Ensure operations processes and procedures are in compliance with organization policies and standard operating procedures
• Plan and maintain an efficient registry and filing system.
• Assist in events organized by the Club on a need basis and at Association level.
• Write minutes of meetings.
• Any other ad-hoc projects and matters assigned.

JOB REQUIREMENTS

• Minimum Diploma in Facility Management, Property & Estate Management or any related field.
• Preferably have relevant experience in Clubhouse/Property/ similar industry.
• Proficient in MS Office and databases
• Must possess good leadership with strong project management skill.
• Able to multi-task, handle stress, able to work with people of all level and possess great time management/organizational.
• Good interpersonal, analytical skills and social skills.
• Meticulous, reliable and demonstrates high integrity.
• Must be prepared to work irregular hours, including weekends and public holidays.

*Note: Only shortlisted candidates will be notified*

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Officer, Finance and Admin (Business Development and Marketing)

Work Location: HomeTeamNS Khatib

JOB RESPONSIBITIES

• Manage daily sales collection and bank-in cash for BD Facilities, inclusive of ad-hoc collections, and responsible for ensuring accuracy of payment methods.
• Manage month-end closing activities for department’s Accounts Receivable and Accounts Payable on a timely basis.
• Assist in performing annual physical check and audit checks on all Fixed Assets and quarterly checks on Inventory.
• Management of petty cash float and disbursements.
• Involves in checking and preparation of invoices and refund request.
• Involves in department’s office administrations.
• Assist Executive in handling all administrative requirements and handling transactional processes to ensure operation’s efficiency and effectiveness.
• Ensure high accuracy in data-handling and high integrity in all procedural transactions particularly in monetary.
• Supports Executive in the compliance and adherence to in-house policies and coordinate closely with Finance-HQ on finance requirements.
• Other ad-hoc duties as assigned.

JOB REQUIREMENTS

• Candidate must possess at least a Diploma in Finance/Accountancy, Business Studies or equivalent.
• At least 1 year of working experience in the related field.
• Meticulous, independent, self-initiated and good time management.
• Proficient in MS Excel, Words, PowerPoint.
• Experience in using SAPB1 system will be advantageous but not a must.

*Note: Only shortlisted candidates will be notified*

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Customer Experience Ambassador

Work Location: HomeTeamNS Balestier, Khatib and Bukit Batok

JOB OVERVIEW
As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms – the place where members and guests first come into contact with the clubhouse runs smoothly and effectively. You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome. This also means creating a pleasant experience for members and guests to ensure their return.

A CEA is also knowledgeable about HomeTeamNS offerings and services in order to engage and delight visitors.

Your responsibilities will include, but are not limited to, the following:

JOB RESPONSIBILITIES

Member/Guest Engagement (Lobby & Members Lounge)
• Acknowledge each and every guest with a smile and a friendly greeting, using the member’s name when possible.
• Ensures that the lobby is kept clean and well-maintained.
• Interact with guests in the lobby and members in the lounge to answer their questions and ensuring they are kept well-informed.
• Provide courteous and efficient service and use tablet/self-help kiosk to assist customers with their enquiries
• Answer any questions customers have about the clubhouse offerings and services and assist with directions with the clubhouse facilities, function rooms, and/or events held therein.
• Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
• Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.

Manage Function Room Booking
• Attend to walk-in/phone-in customers to understand their requirements for the use of the function room, create solutions and ensure a smooth salesprocess
• Anticipate customer needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.
• Conduct regular housekeeping checks throughout the Function/Seminar rooms to deliver a seamless meeting room experience to all internal and external users

Call-Centre cum Live Chat
• Promptly Respond to Customer Queries – communicate with customers through phone, live chat or email to answer questions, understand their needs, solve problems, and/or troubleshoot where necessary.
• In addition to providing real-time support, a Customer Experience Ambassador will also thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, the staff can help improve the organization’s overall functionality and efficiency.
• In order to help customers as effectively as possible, CEAs must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for them to learn about new products and services, which customers may be more likely to ask questions about.
• Identify Possible Website Errors – the CEAs are often the first person that a customer will speak with. Because of that, they are the first people within their organization who will be alerted of website errors and other technical problems and they must promptly report the issue to the relevant OICs in order to solve the problem as quickly as possible.

JOB REQUIREMENTS

• Diploma in Business / Hospitality / Customer Relationship Management
• Prior experience in similar role is preferred
• Proficient Computer & Livechat skills
• Some level of commercial awareness and sales capabilities
• An outgoing, confident, and warm personality who enjoys interacting and connecting with people to build trusting relationships
• Relatable, have empathy and the ability to read people and body languages well
• You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either
• Highest level of professionalism in attitude
• Good team player, highly initiative, diligent and fun-loving
• Able to work independently, as well as part of a team in a fast-paced environment

*Note: Only shortlisted candidates will be notified*

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Assistant Manager, Information Technology

Work Location: HomeTeamNS Balestier HQ Office

JOB RESPONSIBITIES

Maintenance and Support
• Support existing CRM, POS, Booking system, Web Portal and other applications. Evaluate and advise users on IT solutions.
• Enhance application, system integration, system interfaces and report generation.

Project Implementation
• Facilitate and support key mobile app development, CRM, booking systems and other projects implementation. Responsible for ensuring quality project is successful delivered on time, within budget and scope.
• Gather and understand business requirements, translating them into technical viable solutions.
• Design and develop application, system integration, system interfaces and reports.
• Manage external vendor for outsourced projects and services.
• Perform system testing and user acceptance testing for applications.
• Ensure that all issues are identified, tracked and resolved in a timely manner.
• Ensure proper installation, configuration and deployment are carried out.
• Create and maintain up-to-date system documentation including user guides and technical specifications.
• Provide user training to support new system implementation.

Others Responsibilities
• Guide and motivate IT staff to ensure overall Department’s strategic objectives and targets are achieved.
• Recommend and implement enterprise IT architecture, including standards and protocols for data exchange, communications, software and interconnection of information systems.
• Support IT crisis management such as system disaster recovery and business continuity plan. Coordinate IT audit with auditors.
• Advocate and ensure PDPA and cybersecurity audit compliance
• Other tasks as assigned.

JOB REQUIREMENTS

• A Degree/Diploma in Computer Science/Information Technology, or related discipline with more than 4 years of relevant experience and at least 1 year supervisory role.
• At least 2 years of project management experience with completion of 2 sizeable projects, each costing $100K or more.
• Demonstrated experience with IT systems and those with extensive experience in implementation and integration of web portal, CRM, POS, mobility and BI is preferred.
• At least 3 years of system design and hands-on coding experience in .NET, XML, Java, SQL, database.
• Proficient in hands-on application development using SDLC methodology.
• Technology savvy and ability to keep abreast of current and emerging information technologies trends.
• Meticulous, able to work independently and is a strong team player.
• Knowledge of IT networks and infrastructure including cybersecurity is an advantage.

*Note: Only shortlisted candidates will be notified*

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Games Specialist (Clip ‘N Climb)

Work Location: HomeTeamNS Tampines

JOB OVERVIEW
Responsible for ensuring a safe and enjoyable recreational experience for guests. This will includes provision of initial orientation to the equipment, facilities, structures and rules of engagement.

JOB RESPONSIBILITIES

• Responsible for day-to-day operations of the facilities.
• Involves in delivering safety briefings, conducting safety checks and activity marshalling.
• Deliver high quality of front of house service and handling of enquiries pertaining to facilities, membership and other related matters.
• Assess hazards, manage risks and ensuring compliance to all safety regulations prior to every programme.
• Develop, troubleshoot and maintain gaming equipment.
• Other duties as assigned.

JOB REQUIREMENTS

• At least 1 year of experience in conducting indoor/outdoor programmes. (eg: outdoor camps, team-building activities)
• Outgoing and positive personality.
• Team player and able to work independently.
• Certification in Sports National Climbing Standard Level One will be advantageous.
• Willing to work on rotating shifts, weekends and PH.

*Note: Only shortlisted candidates will be notified*

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Officer, Finance & Admin (Bukit Batok Clubhouse)

Work Location: HomeTeamNS Bukit Batok

JOB RESPONSIBITIES

• Manage daily sales collection and bank-in cash in Clubhouse, inclusive of ad-hoc collections, and responsible for ensuring accuracy of payment methods.
• Manage month-end closing activities for department’s Accounts Receivable and Accounts Payable on a timely basis.
• Assist Executive with monthly aging reports, ensuring timely payment from tenant/customers.
• Facilitate in weekly cash flow movement in Slot operations in Clubhouse and is in compliance with Internal Audit requirements.
• Manage acquisition and disposal of all fixed assets under Clubhouse, assist in performing monthly physical check and audit checks on all Fixed Assets.
• Management of petty cash float and disbursements.
• Issuance of invoices, facilitates refund requests and checking accuracy of purchase orders.
• Facilitates general clubhouse office administrations.
• Assist Executive in handling all administrative requirements and handling transactional processes to ensure operation’s efficiency and effectiveness.
• Ensure high accuracy in data-handling and high integrity in all procedural transactions particularly in monetary.
• Supports Executive in the compliance and adherence to in-house policies and coordinate closely with Finance-HQ on finance requirements.
• Other ad-hoc duties as assigned.

JOB REQUIREMENTS

• Candidate must possess at least a Diploma in Finance/Accountancy, Business Studies, Business Administration or equivalent.
• At least 1 year of working experience in the related field.
• Meticulous, independent, self-initiated with good time management working in a fast-paced environment.
• Proficient in MS Excel, Words, PowerPoint.
• Experience in using SAPB1 system will be advantageous but not a must.

*Note: Only shortlisted candidates will be notified*

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Slot Attendant

Work Location: HomeTeamNS Balestier, Khatib, Bukit Batok and Chinatown

JOB OVERVIEW
Support the Supervisor, Slot Operations in ensuring the smooth running of the slot machine rooms while maintaining the highest standards of guest services.

JOB RESPONSIBILITIES

• Provide excellent and prompt customer service to patrons on slot machine functions and payouts.
• Reset and refill slot machines.
• Change of stacker when required.
• Examine malfunctioning slot machines to determine possible cause of malfunction.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and jams, escalate problems to the respective vendors’ technicians.
• Perform settlements for handing and taking over during change or end of shift.
• Conduct daily inspections of the slot machines and equipment.
• Maintain a constant presence throughout the Slot Machines Room. Walk around to assist guests and provide general information. Extend courtesy and helpful gaming information to guests. Respond to guest complaints in a considerate, professional and positive manner by showing concern and listening actively.
• Maintain an awareness of the guests to avoid possible security problems. Observe players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behaviour.
• Participate in slot count as assigned and in accordance with the operating policies and procedures.
• Ensure the F&B is well-stocked and cleanliness maintained.

JOB REQUIREMENTS

• Relevant services experience preferred
• Fundamental knowledge and an understanding of all slot operations rules, standards, regulations and operations
• Attentive, ability to apply critical thinking skills, act proactively and manage multiple priorities simultaneously without compromising integrity or effectiveness
• Consistently maintain poise and a professional demeanor under challenging situations
• Ability to work varied hours, including weekends and holidays if required

*Note: Only shortlisted candidates will be notified*

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Adventure Specialist

Work Location: HomeTeamNS Khatib

JOB OVERVIEW
Responsible for the management of Adventure HQ (high element & recreational activities) including, but not limited to, taking care of the day-to-day operational needs. Responsible also for the operational readiness of the clubhouse and its facilities.

JOB RESPONSIBILITIES

• Responsible for the management of day-to-day operation of Adventure HQ in a safe and effective manner including, but not limited to, conducting activities in a safe and fair manner, delivery of fun and engaging activities in Adventure HQ and performing front of house services
• Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes, and deliverables within budget set.
• Perform first-line management of any crisis situation in the field.
• Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures, and fittings.
• Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
• Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
• Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

• Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a recreational facility with track records in a customer centric environment.
• Ability to work at heights
• Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
• Excellent communications skills – both written and spoken
• Proficient in Microsoft Office
• Able to work shift and on public holiday.
• Fun & outgoing personality with a proven ability to work well both individually and in a team

*Note: Only shortlisted candidates will be notified*

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Playground Leader

Work Location: HomeTeamNS Bukit Batok & Khatib

JOB OVERVIEW
Responsible for the management of Tplay (children indoor playground) including, but not limited to, taking care of the day-to-day operational needs. Ensure the operational readiness of the playground.

JOB RESPONSIBILITIES

• Responsible for the management of day to day operation of Tplay in a safe and effective manner including, but not limited to, conducting activities in a safe manner, delivery of fun and engaging activities, membership management, counter services and overall housekeeping.
• Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
• Perform first-line management of any crisis situation in the field.
• Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
• Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
• Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
• Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

• Diploma in a related discipline (Early Childhood education, Sports & Leisure, etc) and/or experience in a children play facility with track records in a customer centric environment.
• Ability to work at heights
• Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
• Excellent communications skills – both written and spoken
• Proficient in Microsoft Office
• Able to work shift and on public holiday.
• Fun & outgoing personality with a proven ability to work well both individually and in a team

*Note: Only shortlisted candidates will be notified*

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Specialist, Tactical Simulator

Work Location: HomeTeamNS Khatib

JOB OVERVIEW
Responsible for the management of the facilities in Tactical Simulator such as AirSoft, Paintball, Laser Quest & Practical Shooting including, but not limited to, taking care of the day-to-day operational needs of facilities and conducting of recreational tactical programmes. Ensure the operational readiness of the facilities.

JOB RESPONSIBILITIES

• Responsible for the management of day-to-day operation of Tactical Simulator in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on the use of implements, safety equipment, counter services, membership management and overall housekeeping.
• Assist in the planning, organising, and delivering an effective high quality and wide range of group, individual and specialised tactical programmes for different level and skills.
• Perform first-line management of any crisis situation in the field.
• Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures and fittings.
• Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
• Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
• Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

• Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a sports & recreational facility with track records in customer service.
• Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
• Excellent communications skills – both written and spoken
• Proficient in Microsoft Office
• Able to work shift and on public holiday.
• Fun & outgoing personality with a proven ability to work well both individually and in a team

*Note: Only shortlisted candidates will be notified*

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Executive, Tactical Simulator

Work Location: HomeTeamNS Khatib

JOB OVERVIEW
Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality recreational & experiential activities & programmes, and the management of all facilities in the Tactical Simulator including, but not limited to, Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security. Responsible for managing and supervising tasks to be completed by the team to ensure on-time delivery.

JOB RESPONSIBILITIES

• Manage efficiency in Tactical Specialist team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including, but not limited to, customer service excellence, risk & safety, and programmes management.
• Develop, implement, and conduct training on policies and procedures for overall operations and programme management to ensure safe and fair play of all tactical shooting centric activities.
• Supervise the pre, actual day & post programme functions including, but not limited to, responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme setup, manpower management, and administrative matters such as risk assessment, AAR and invoicing.
• Collaborate with sales & marketing to effectively develop, coordinate, and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
• Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
• Be involved and assist in Organization events and ad hoc committees when required

JOB REQUIREMENTS

• Degree in a related discipline (Sports & Leisure, Outdoor Adventure Learning etc) and/or experience in recreational facility management with track records in a customer centric environment.
• Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
• Excellent communications skills – both written and spoken
• Proficient in Microsoft Office
• Able to work shift and public holidays.
• Fun & outgoing personality with a proven ability to work well both individually and in a team

*Note: Only shortlisted candidates will be notified*

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Assistant Manager, Business Development & Marketing

Work Location: HomeTeamNS Khatib

JOB OVERVIEW
Assist in leading the overall business activities relating to recreational, adventure and high element activities, including but not limited to the management of facilities operations and ensuring the meeting of business targets through the retention of existing profitable business and development of new businesses.

JOB RESPONSIBILITIES

• Assist with the management of business facilities relating to recreational, adventure and high element activities that are profitable and viable; develop growth strategies and plans.
• Conduct annual workplan, budgeting, procurement, and performance reviews activities to ensure optimum allocation of resources and meeting of KPIs in accordance with corporate policies
• Establish and maintain partnerships with strategic stakeholders, such as other associations, government agencies and businesses for collaboration
• Assist to manage the safe operations of assigned business units by establishing and monitoring compliance with standard operating processes, governing authorities’ regulations, policies, and procedures in alignment to the service standards of HomeTeamNS
• Develop and closely adhere to height and rides related safety awareness and process including but not limited to performing rescue operations, training, and drills.
• Assist in the recruitment and training of new staff, identify training needs, and liaise with the human resources department to facilitate staff development opportunities. Run and lead regular team meetings, completing all reviews and appraisals for staff efficiently.
• Develop and execute engagement activities, creative programmes, and promotions in both physical and virtual platforms to engage members and add value to business offerings.
• Undertake any other tasks assigned from time to time.

JOB REQUIREMENTS

• Degree in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in recreational/sports/high element facility management with track records in a customer centric environment.
• Experience with design and implementation of business development strategy
• Instructional experience in adventure / recreational / events related background and comfortable working at heights.
• Strong situational and safety awareness to manage wellbeing of participants
• Good physical fitness and mental resilience
• Excellent leadership, organizational and multi-tasking skills
• Creative and abreast with social media and consumer trends
• A team player with a customer-oriented approach

*Note: Only shortlisted candidates will be notified*

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