JOIN OUR TEAM

At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!

Action Motion Specialist

Work Location: HomeTeamNS Bedok Reservoir

Job Overview

Responsible for the management of Action Motion (Active & High related activity etc) including, but not limited to, taking care of the day-to-day operational needs. Responsible also for the operational readiness of the clubhouse and its facilities.

Job Responsibities

  • Responsible for the management of day-to-day operation of Action Motion in a safe and effective manner including, but not limited to, conducting activities in a safe and fair manner, delivery of fun and engaging activities in Action Motion and performing front of house services
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes, and deliverables within budget set.
  • Conduct cohesions, programmes & birthday parties.
  • Perform first-line management of any crisis in the field.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required.

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a recreational facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

Aqua Specialist

Work Location: HomeTeamNS Bedok Reservoir

Job Overview

Responsible for the management of Aqua Adventure Specialist (High related & water activity etc) including, but not limited to, taking care of the day-to-day operational needs. Responsible also for the operational readiness of the clubhouse and its facilities.

Job Responsibities

  • Responsible for the management of day-to-day operation of Aqua Adventure in a safe and effective manner including, but not limited to, conducting activities in a safe and fair manner, delivery of fun and engaging activities in Aqua Adventure and performing front of house services
  • Provide a high standard of aquatic safety and exemplary customer relationship management
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes, and deliverables within budget set.
  • Perform first-line management of any crisis in the field.
  • Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures, and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a recreational facility with track records in a customer centric environment.
  • Comfortable working with height and water
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Strong observational skills and proactively identifying participants’ needs and guidelines
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday
  • Fun & outgoing personality with a proven ability to work well both individually and in a team
  • Bronze Medallion and/or Lifesaving 123 certification preferred
  • Valid CPR Certification is preferred

Officer, Sales and Events

Work Location: HomeTeamNS Bukit Batok

Job Overview

As a Sales & Events Officer, you are resourceful, highly motivated & proactive individual. You will be supporting the Sales & Events Executive in promoting the self-managed facilities to our key markets, taking facilities bookings, and also ensuring that events are managed effectively. You will work closely with internal and external stakeholders to coordinate spaces for event needs. As an ambassador of the Association, you will drive positive and delightful experiences to drive visitorship and loyalty to the Clubhouse.

Job Responsibities

  • Work closely with the Sales & Events Executive to actively solicit and close sales for events such as MICE, celebratory events, corporate functions, etc.
  • Raise general membership satisfaction through effective organisation and management of clubhouse’s events, activities, and courses.
  • Effectively engage members through events, activities and courses organized for the Clubhouse.
  • Deliver the HomeTeamNS brand values and ensure service quality in the events, activities and courses organised at the Club.
  • Implement effective communications across multiple marketing channels to promote the club events, activities and courses organized. Ensure quality and effectiveness in the publicity efforts.
  • Ensure competitiveness of activities organized for members by keeping abreast of market trends and research on new ideas/trends.
  • Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
  • Deliver excellent customer service and maintain relationships with clients.
  • Ensure that the paperwork is administered in accordance with guidelines.
  • Other ad-hoc duties as assigned

Job Requirements

  • Diploma in Marketing/Business Administration/Events Management or relevant field 
  • Proven experience in relevant 
  • Strong organisational and planning skills 
  • Excellent interpersonal and customer service skills 
  • Demonstrable aptitude in decision-making and problem-solving 
  • Reliable with an ability to multi-task and work well under pressure

Executive, Corporate Affairs and Planning

Work Location: HomeTeamNS Balestier HQ Office

Job Overview

Facilitate the Corporate Planning process and manage developmental projects within the organization. Support and translate the organization’s strategies and priorities into action plans, working laterally with various stakeholders and vertically across various units. Apply operational excellence concepts to plan and advise the Management by preparing, reviewing, and analyzing data, findings, leading to benchmarking and cascading of best practices.

Job Responsibities

Strategic Review/Planning
  • Understand and help to shape HomeTeamNS’ strategy and focus
  • Develop plans to materialize strategy and analyze business proposals
  • Assess the company’s operational and strategic performance
  • Keep track of the organization’s performance and goal alignment, including the planning of quarterly
Management Committee Meetings
  • Align processes, resources-planning and department goals with the overall strategy
  • Assist the Management by providing analysis in making effective decisions
  • Construct forecasts and analytical models
Volunteer Management
  • Management of all Volunteer-related matters including regular communications with Guardian Network members and updating of Volunteers’ records, liaising with
  • MHA/PNSD/NSPD in regard to NSmen’s rank/status, management of appointments of all HomeTeamNS committees, etc.
Legal/Administration Work
Main coordinator for all legal matters, including liaison with appointed lawyers and assist to drive Personal Data Protection effort.

Job Requirements

  • BSc/BA in Business Administration or a related field;
  • Background in strategic/corporate planning/operational excellence critical.
  • Knowledge of Personal Data Protection Act is an advantage
  • Experience in government-related / commercial medium and/or large organizations.
  • Strong organizational and leadership skills
  • Able to demonstrate logical and strong analytical skills and strategic thinking abilities.
  • Highly motivated and able to operate independently in a fast-paced work environment.
  • Excellent communication skills

 

*Note: Only shortlisted candidates will be notified*

Fitness Trainer

Work Location: HomeTeamNS Balestier, Khatib and Bukit Batok

Job Overview

Responsible for the management of Fitness Workz including, but not limited to, taking care of the day-to-day operational needs of the gym and conducting of fitness programmes. Ensures the operational readiness of the gym.

Job Responsibities

  • Responsible for the management of day-to-day operation of Fitness Workz in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on workouts and the use of exercise equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes for different fitness level and skills.
  • Conduct of Fitness Programmes and classes that Fitness Workz are offering.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures, and fittings. 
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details. 
  • Be involved and assist in Organization events and ad hoc committees when required.

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a fitness centric facility with track records in conducting fitness programmes
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team.

 

*Note: Only shortlisted candidates will be notified*

Officer / Assistant Executive, Events & Marketing

Work Location: HomeTeamNS Khatib

Job Responsibities

Marketing & Communications

  • Assist in the execution of tactical marketing and positioning strategies for HomeTeamNS Khatib to drive utilization for the Club facilities and offerings.
  • Manage the Club’s digital, physical signages, communication materials (such as posters, notices, rules and regulations) and media assets and to develop and upkeep content to ensure relevancy and in accordance to corporate identity requirements.
  • Plan the editorial calendar, content proposition and content pillars
  • Oversee the brand’s corporate identity and governance guidelines, the persona, writing tone and style guide.
  • Manage and implement digital marketing activities across stakeholders in the respective available marketing channels.
  • Manage the creation of relevant and engaging content for publishing onto various platforms
  • Communicate through effective media channels for awareness and its regular promotions to members and public. To constantly review avenues of communications and tie up with vendors for attractive promotions for members.
  • Track and ensure that budget is maintained effectively, and marketing efforts are cost-effective.
  • Manage, assess, track and report analytics for various key marketing channels, projects, and courses.
  • Manage the Club’s email enquiries account and ensure that all feedback that requires follow up and / or enquiries is being attended to within the stipulated guidelines.

Events Engagement

  • Support the implementation of a vibrant and relevant calendar of events, activities, courses and engagement sessions for the clubhouse.
  • To work with the Public Relations & Communications Department in publishing of activities’ promotional materials in the magazine, website, or e-newsletters.
  • Provide operational and administrative support in day-to-day events, activities, and operations of courses.

Others

  • To deliver the organisation’s vision and mission.
  • To deliver excellent customer service and maintain relationship with internal and external stakeholders.
  • Any other duties as assigned.

Job Requirements

  • Diploma with at least two years of relevant Marketing / Events experience or at least a degree in Marketing or Sales or related discipline with good command of English.
  • Prior experience in similar industry will be an added advantage.
  • Possess confidence, excellent interpersonal skills and is a strong influencer.
  • Proven ability in client servicing and handling multiple projects / tasks.
  • Strong stakeholder management skills
  • Able to work independently, as well as part of a team in a fast-paced environment.

 

*Note: Only shortlisted candidates will be notified*

Executive, Finance & Admin

Work Location: HomeTeamNS Khatib (Business Development & Marketing, Bedok (Club Operations)

Job Responsibities

  • Assist in establishing the SOP or policy for clubhouse’s internal administration and work processes.
  • Manage, lead and coach Finance/ Admin Officers to ensure smooth workflow of basic finance & administrative processes and compliance to SOPs.
  • Assist and coordinate with HQ/legal representative of relevant legal matters of the clubhouse.
  • Involves in timely preparation and approval of Purchase Orders for Clubhouse and business units
  • Ensuring accuracy in Clubhouse’s daily counter collections through verification of daily report.
  • Involves in other cash collections from revenue generated from other facilities.
  • In-charge of Club’s leasing matters, prompt invoicing and collection of rentals and ensuring compliance with all contractual terms.
  • Prepare the Leasing/Tenancy agreement for Clubhouse Manager and check through the term and condition based on the agreement between the clubhouse Management and awarded tenant.
  • To generate and collate monthly reports for Clubhouse (eg: visitation figures, vendors’ figures) and report analysis on the clubhouse business.
  • Co-ordinate with HQ Finance on the update of acquisition / disposal of fixed assets within the Clubhouse.
  • Manage Petty cash for disbursement and small purchases.
  • Take charge of office supplies, office condition, staff pantry and replenishment for office and pantry use.
  • Coordinate with HQ HR on HR matters.
  • Arrange and coordinate in meeting schedule, attendance, venue and minutes-taking.
  • Other administrative duties as assigned.

Job Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Finance/Business Management/or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Able to work independently and a team player.
  • Meticulous and able to multi-task.

 

*Note: Only shortlisted candidates will be notified*

Officer, Guest Services (Villas)

Work Location: HomeTeamNS Bukit Batok

Job Overview

Responsible in delivering a first-class service experience during the villa check–in and check–out. Ensure that the villas are in good working condition at all times.

Job Responsibities

  • Conduct daily checks of the villas and ensure that all amenities in the Villas are in good condition.
  • Provide positive customer experience and keep customer care as priority.
  • Responsible for the accuracy of floats as part of the opening and closing of counter duties.
  • Coordinate and facilitate the set-up of logistics and equipment for events, activities, and corporate programmes that may be organized in the Villas @ HomeTeamNS.
  • Manage members’ enquiries, as well as phone calls and face-to-face interactions.
  • Attend to members’ feedback/complaints at the Villa.
  • Manage daily check-Ins and check-outs.
  • Pre-inspection of the room condition before release for occupancy.
  • Verify inventory items upon customers check-in.
  • Check inventory items and room condition upon customers check-out.
  • Activation of housekeeping for turnover of rooms.
  • Issuance of towels, bed linen for turn-over and monitor items sent for laundry.
  • Maintain a safe, tidy and clean Service Counter by complying with rules and regulations, policies and procedures of HomeTeamNS.
  • Supervise and assist in liaising with contractors in respect of security, cleaning and ad-hoc building or repair works in the villa.
  • Report any faults or damages found on equipment, villa facility or any fittings within the facility ground to the Club Ops Departments.
  • Ensure that information (including signages) and marketing collaterals for the villas within the Club are up-to-date.
  • Maintain filing of registry of records of maintenance contracts, services and invoice and ensure that all paperwork is in order.
  • Submit daily and monthly utilization reports.
  • Perform any other duties as assigned by management from time to time.

Job Requirements

  • Diploma in Business Administration, /Hospitality Management or relevant field
  • Proven experience in relevant hospitality role
  • Excellent customer service skills
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Great attention to detail
  •  

Customer Experience Ambassador

Work Location: HomeTeamNS Balestier, Khatib and Bukit Batok

Job Overview

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms – the place where members and guests first come into contact with the clubhouse runs smoothly and effectively. You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome. This also means creating a pleasant experience for members and guests to ensure their return.

A CEA is also knowledgeable about HomeTeamNS offerings and services in order to engage and delight visitors.

Your responsibilities will include, but are not limited to, the following:

Job Responsibities

Member/Guest Engagement (Lobby & Members Lounge)/

  • Acknowledge each and every guest with a smile and a friendly greeting, using the member’s name when possible.
  • Ensures that the lobby is kept clean and well-maintained.
  • Interact with guests in the lobby and members in the lounge to answer their questions and ensuring they are kept well-informed.
  • Provide courteous and efficient service and use tablet/self-help kiosk to assist customers with their enquiries
  • Answer any questions customers have about the clubhouse offerings and services and assist with directions with the clubhouse facilities, function rooms, and/or events held therein.
  • Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
  • Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.

 

Manage Function Room Booking

  • Attend to walk-in/phone-in customers to understand their requirements for the use of the function room, create solutions and ensure a smooth salesprocess
  • Anticipate customer needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.
  • Conduct regular housekeeping checks throughout the Function/Seminar rooms to deliver a seamless meeting room experience to all internal and external users

 

Call-Centre cum Live Chat

  • Promptly Respond to Customer Queries – communicate with customers through phone, live chat or email to answer questions, understand their needs, solve problems, and/or troubleshoot where necessary.
  • In addition to providing real-time support, a Customer Experience Ambassador will also thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, the staff can help improve the organization’s overall functionality and efficiency.
  • In order to help customers as effectively as possible, CEAs must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for them to learn about new products and services, which customers may be more likely to ask questions about.
  • Identify Possible Website Errors – the CEAs are often the first person that a customer will speak with. Because of that, they are the first people within their organization who will be alerted of website errors and other technical problems and they must promptly report the issue to the relevant OICs in order to solve the problem as quickly as possible.

Job Requirements

  • Diploma in Business / Hospitality / Customer Relationship Management
  • Prior experience in similar role is preferred
  • Proficient Computer & Livechat skills
  • Some level of commercial awareness and sales capabilities
  • An outgoing, confident, and warm personality who enjoys interacting and connecting with people to build trusting relationships
  • Relatable, have empathy and the ability to read people and body languages well
  • You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either
  • Highest level of professionalism in attitude
  • Good team player, highly initiative, diligent and fun-loving
  • Able to work independently, as well as part of a team in a fast-paced environment

 

*Note: Only shortlisted candidates will be notified*

Executive, Fitness

Work Location: HomeTeamNS Bukit Batok and Khatib

Job Overview

Responsible for the executive operation and functions relating to overall business and sales performance, delivery of high-quality fitness programs and the management of Fitness Workz including, but not limited to, day to day operations, Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security. Manage and supervise tasks to be completed by the team to ensure on-time delivery. 

Responsible for leading and maintaining the day-to-day strategies and operations of the gym. To work in the best interest of both customers and business. Able to manage a team of Fitness Trainers.

Job Responsibities

  • Manage efficiency in Fitness Workz and ensure compliance with Standard Operating Procedures. Conduct regular training & situational incident drills including, but not limited to, customer service excellence, risk & safety, and programme management.
  • Develop, implement, and conduct training on policies and procedures for overall operations and programme management.
  • Enhancing profitability by planning, organizing, and delivering an effective high quality and wide range of group, individual and specialized fitness activities, and programmes
  • Collaborate with sales & marketing to effectively develop, coordinate and track sales & marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post-event photos and materials for publication.
  • Create monthly & quarterly reports, analyse, and interpret data such as revenues, patronage, expenses, and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goal are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required.

Job Requirements

  • Degree in a related discipline (Sports Science, Sports & Wellness etc) and/or at least 3 years’ experience in managing a fitness-centric facility with track records in designing & conducting fitness programmes
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office and Microsoft Excel
  • Able to work shifts and public holidays.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Officer, Operations (Facility)

Work Location: HomeTeamNS Bukit Batok, Balestier

Job Overview

To ensure operational readiness at the clubhouse with direct responsibility for facilities management, safety and security, and contractor management. 

Job Responsibities

  • Ensure that all facilities in the Clubhouse are in operational conditions and kept up to standards.
  • Provide maintenance works to facilities that are faulty / or require servicing.
  • Supervise the regular maintenance works performed by the contractors and ensure that works performed are up to standards:
    • Cleaning services;
    • Security services;
    • Swimming pool
    • Sewerage system;
    • Electrical installations;
    • Fumigation services;
    • Pest control;
    • Air-condition servicing;
    • Fire maintenance service;
    • Landscaping;
  • Ensure that open drains and piping systems are chemically treated to prevent the breeding of mosquitoes.
  • Monitor repair works carried out by contractors and ensure that equipment or parts replaced are fully complied with given specifications and standards.
  • Handle minor repairs and maintenance works to faulty equipment or systems, e.g. changing of light bulbs, plumbing, fixing of door handles, glass panels and locks, basic carpentry works, identifying faults on power failure, etc.
  • Assist in the set-up of logistics and equipment for events, activities, and corporate programmes organized at the Club.
  • Assist in events organized by the Club on a need basis and at the Association level, e.g. Strongman Challenge, Real Run, etc.
  • Any other tasks assigned by Club Manager

Job Requirements

  • Secondary/ITE in Mechanical or Electrical Engineering / Electrical Engineering or Mechanical Engineering or Facilities Management or equivalent.
  • Positive attitude, with a good learning attitude.
  • Able to work weekends.
  • Preferably relevant working experience in the related field
  • Prior experience in a hospitality environment will be advantageous

Adventure Specialist

Work Location: HomeTeamNS Khatib

Job Overview

Responsible for the management of Adventure HQ (high element & recreational activities) including, but not limited to, taking care of the day-to-day operational needs. Responsible also for the operational readiness of the clubhouse and its facilities.

Job Responsibities

  • Responsible for the management of day-to-day operation of Adventure HQ in a safe and effective manner including, but not limited to, conducting activities in a safe and fair manner, delivery of fun and engaging activities in Adventure HQ and performing front of house services
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes, and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures, and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a recreational facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Playground Leader

Work Location: HomeTeamNS Bukit Batok & Khatib

Job Overview

Responsible for the management of Tplay (children indoor playground) including, but not limited to, taking care of the day-to-day operational needs. Ensure the operational readiness of the playground.

Job Responsibities

  • Responsible for the management of day to day operation of Tplay in a safe and effective manner including, but not limited to, conducting activities in a safe manner, delivery of fun and engaging activities, membership management, counter services and overall housekeeping.
  • Conduct impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Diploma in a related discipline (Early Childhood education, Sports & Leisure, etc) and/or experience in a children play facility with track records in a customer centric environment.
  • Ability to work at heights
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Specialist, Tactical Simulator

Work Location: HomeTeamNS Bukit Batok & Khatib

Job Overview

Responsible for the management of the facilities in Tactical Simulator such as AirSoft, Paintball, Laser Quest & Practical Shooting including, but not limited to, taking care of the day-to-day operational needs of facilities and conducting of recreational tactical programmes. Ensure the operational readiness of the facilities.

Job Responsibities

  • Responsible for the management of day-to-day operation of Tactical Simulator in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on the use of implements, safety equipment, counter services, membership management and overall housekeeping.
  • Assist in the planning, organising, and delivering an effective high quality and wide range of group, individual and specialised tactical programmes for different level and skills.
  • Perform first-line management of any crisis situation in the field.
  • Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both corrective and preventative maintenance on exercise equipment, fixtures and fittings.
  • Assist to manage hazards, monitor safety conditions and conformance with safety procedures.
  • Assist to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses, and programme details.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Diploma in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) and/or experience in a sports & recreational facility with track records in customer service.
  • Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
  • Excellent communications skills – both written and spoken
  • Proficient in Microsoft Office
  • Able to work shift and on public holiday.
  • Fun & outgoing personality with a proven ability to work well both individually and in a team

 

*Note: Only shortlisted candidates will be notified*

Senior Executive / Executive, Events & Marketing

Work Location: HomeTeamNS Khatib, Bedok

Job Overview

Develop, implement, and execute marketing strategies for the clubhouse; and initiate and organize events to attract and retain members. Track and assess effectiveness of various marketing initiatives.

Job Responsibities

  • Work closely with stakeholders in development and implementation of effective marketing strategies for clubhouses, tenants, events, and facilities.
  • Manage key marketing channels (e.g., Clubhouse spaces, outdoor advertisements, print & digital media, production shoots, awareness campaigns, website, and social media, etc.) ensuring that content is updated and communicated clearly with the maximum outreach possible.
  • Manage the ideation, design, creation & production of relevant, fresh & innovative posters, social media posts videos and all other content form factors for all service offerings of the Clubhouse and ensuring the successful distribution to the right target audience in various media, social platforms, SMS and email
  • Track and ensure that budget is maintained effectively, and marketing efforts are cost-effective.
  • Review and actively manage website and other online assets and sources to promote the Clubhouse and its offerings in the digital space. Execute Social Media efforts and strive to improve the results in terms of KPIs e.g., followers, engagement, etc.
  • Maintain currency of marketing strategies and outreach by identifying industry trends, and marketing activities.
  • Manage, assess, track and report analytics for various key marketing channels, projects, and courses.
  • Provide operational and administrative support in day-to-day events, activities, and operations of courses.
  • Plan, organise and execute new events and courses for members, families, and the wider community.
  • Work closely with internal departments for publishing of promotional materials, website, social media or newsletters for projects, events, and courses.
  • Complete all other duties assigned by management.

Job Requirements

  • Minimum Diploma in Marketing or Events Management
  • Relevant work experience highly preferred
  • Proficiency in Design & Video Software (E.g., Photoshop, Illustrator, In-Design, Adobe Premier, iMovie, Windows Movie maker, Flash etc.)
  • Proficient in Microsoft programmes
  • Experience in html programming skills, WordPress and website & social media management will be an advantage
  • Possess analytical skills and able to conceptualise innovative ideas
  • independent, team player, positive attitude, open-minded and highly motivated in getting things done in a fast-paced environment
  • Enjoy interacting with people
  • Ability and willingness to work weekends

 

*Note: Only shortlisted candidates will be notified*

Assistant Manager, Adventure

Work Location: HomeTeamNS Khatib

Job Overview

  • Assist with the management of business facilities relating to recreational, adventure and high element activities that are profitable and viable; develop growth strategies and plans.
  • Conduct annual workplan, budgeting, procurement, and performance reviews activities to ensure optimum allocation of resources and meeting of KPIs in accordance with corporate policies
  • Establish and maintain partnerships with strategic stakeholders, such as other associations, government agencies and businesses for collaboration
  • Assist to manage the safe operations of assigned business units by establishing and monitoring compliance with standard operating processes, governing authorities’ regulations, policies, and procedures in alignment to the service standards of HomeTeamNS
  • Develop and closely adhere to height and rides related safety awareness and process including but not limited to performing rescue operations, training, and drills.
  • Assist in the recruitment and training of new staff, identify training needs, and liaise with the human resources department to facilitate staff development opportunities. Run and lead regular team meetings, completing all reviews and appraisals for staff efficiently.
  • Develop and execute engagement activities, creative programmes, and promotions in both physical and virtual platforms to engage members and add value to business offerings.
  • Undertake any other tasks assigned from time to time.

Job Responsibities

  • Manage efficiency in Tactical Specialist team and ensuring compliance of Standard Operating Procedures. Conduct regular trainings & situational incident drills including, but not limited to, customer service excellence, risk & safety, and programmes management.
  • Develop, implement, and conduct training on policies and procedures for overall operations and programme management to ensure safe and fair play of all tactical shooting centric activities.
  • Supervise the pre, actual day & post programme functions including, but not limited to, responding to enquiries, designing of proposals, generation of quotations, managing budgets, smooth delivery and execution of programmes, procurement of resources, programme setup, manpower management, and administrative matters such as risk assessment, AAR and invoicing.
  • Collaborate with sales & marketing to effectively develop, coordinate, and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue. Provide marketing with post event photos and materials for publication.
  • Create monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details. Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained. Develop demand-driven and action-based reporting and analysis.
  • Be involved and assist in Organization events and ad hoc committees when required

Job Requirements

  • Degree in a related discipline (Outdoor & Adventure Learning, Sports & Wellness etc) or experience in recreational/sports/high element facility management with track records in a customer centric environment.
  • Experience with design and implementation of business development strategy
  • Instructional experience in adventure / recreational / events related background and comfortable working at heights.
  • Strong situational and safety awareness to manage wellbeing of participants
  • Good physical fitness and mental resilience
  • Excellent leadership, organizational and multi-tasking skills
  • Creative and abreast with social media and consumer trends
  • A team player with a customer-oriented approach

 

*Note: Only shortlisted candidates will be notified*

Customer Experience Executive (NS55 2-year contract)

Job Responsibities

  • Be a role model and active advocate of HomeTeamNS Service Experience – live and breathe service, garner ground support and inspire participation in service initiatives and conduct on-the-spot service intervention, wherever possible.
  • To oversee the smooth operation of the mulit-channel support services in handling feedback, queries and requests from Home Team NSmen regarding the NS55 recognition package and liaising with Membership team for all matters relating to the campaign.
  • Manages the day-to-day operation of the Contact Center to ensure effective handling of incoming phone calls from customers and managing the ‘live’ chat agents to provide prompt and professional replies to customers, anticipate and solve potential issues. Prepare relevant contact centre statistical reports and case escalations.
  • To collate and compile a weekly summary on the list of FAQs relating to the campaign with the appropriate responses and updating the articles on the HomeTeamNS Help Centre and HeyIrene chatbot.
  • To train and guide the frontliners in handling NS55-related queries from NSmen; liaising with the relevant departments in answering NS men/member enquires relating to the campaign.
  • To encourage sign-up by developing sales kits to support the frontliners in promoting the campaign benefits to eligible Home Team NSmen. Ensure that the team is apprised of new promotions, special events and upsells/promotes to members accordingly.
  • Ensure that all related administration is done in an accurate and timely manner as per SOPs.
  • To assist with managing the HomeTeamNS Enquiries account and ensuring the prompt replies by the respective officers in-charge. Strategically diagnose prevailing recurring service lapses and work with the line supervisors to propose solutions.
  • Maintaining an up to-date log for all queries, feedback and requests from Home Team NSmen and properly recorded for future reference;
  • Manage and resolve Home Team NSmen complaints and feedback relating to the campaign, determining the cause of the problem and working with respective stakeholders to implement appropriate resolution measures.
  • Strategically diagnose prevailing service issues and support the line supervisors to enhance NS men/ members overall experience across the various channels.
  • Organizing workflow and ensuring that team members understand their duties or delegated tasks. Monitoring employee productivity and assist with manpower planning according to budgets, workloads and transaction volume.
  • Appraise team’s performance and providing constructive feedback and produce necessary reporting.
  • Lead and guide the team to come up with ideas and solutions to improve service standards and work processes that has an impact of members’ experience.
  • To suggest any service improvement initiatives to contribute to a successful rollout of the NS55 campaign.
  • Undertake other relevant ad-hoc duties assigned.

Job Requirements

  • Communicate well with diverse groups in and out of the organization
  • Proven experience as supervisor or relevant role
  • Confident, energetic & outgoing personality
  • Result-oriented, able to multi-task and committed to service excellence
  • Minimum diploma holder in marketing/business administration or related disciplines
  • Articulate and meticulous with good problem solving skills
  • Strong presentation, organizational and follow up skills
  • Able to handle unexpected situations and provide appropriate solutions to stakeholders
  • Proficient in Microsoft Office applications
  • Able to work independently, as well as part of team in a fast-paced environment

Senior Executive / Executive, Operations

Work Location: HomeTeamNS Khatib

Job Overview

Plan, organize and control the operations of the Clubhouse.  Responsible for general maintenance, housekeeping, security, disciplinary matters and operational efficiency of the Club.

Job Responsibities

  • Establish and manage all issues pertaining to long or ad-hoc service contractors, and any external agencies relating to Club Operations
  • Ensure tight control of Club Operations in areas such as policies / procedures / disciplinary / adherence
  • Manage the Facility Management service Provider and measure their work and quality performance in accordance with the contract.
  • Ensure Service Quality and Performance Standards in housekeeping, security and facility maintenance.
  • Ensure compliance to established procedures, guidelines and policies to ensure efficiency of Club Operations.
  • Formulate instructions and policies on use of space by vendors and service providers
  • Establish and ensure adherence to relevant standards through regular inspections to maintain operational efficiency.
  • Plan and maintain an efficient registry and filing system for the Operations department. Ensure proper documentation of repair, maintenance and servicing history for all facilities, systems, services and building defects.
  • Manage the department’s budget and exercise expenditure controls for the Clubhouse.
  • Ensure general upkeep and maintenance of facilities. This will include proper maintenance and servicing of all equipment to uphold full functionality and efficiency in all areas.
  • Ensure that all planned maintenance works (either by in-house or service contractors) are completed according to schedule and satisfaction. Downtime should be kept to a minimum.
  • Ensure tight control at all HomeTeamNS’ operated facilities in areas of policies/procedures/administrative and financial adherence.
  • Continually monitor, assess and recommend steps to improve and attain operational efficiency.
  • Perform maintenance work analysis and preventive maintenance checklists.
  • Review the Clubhouse Operations Manual and its standard operating procedures (SOP).
  • Ensure control and compliance of service contractors’ scope of work and assigned duties.
  • Coordinate and attend all progress/ performance meetings with service contractors.
  • Handle Tender(s) or Quotation(s) exercises for service contractors as and when necessary. Ensure adherence to HomeTeamNS’ finance and procurement procedures.
  • Conduct contractor performance evaluation every six months or whenever required.
  • Work in tandem with the Property and Estate Management Department in overseeing any upgrading works at the clubhouse.
  • Ensure that all permits required for the Clubhouse are in accordance to statutory requirements.
  • Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
  • Prepare / assist in preparing reports and / or proposal papers to Executive Committee for approval for matters pertaining to Operations.
  • Conduct in-house training for staff, housekeepers or security officers to upkeep service standards where necessary.
  • Assist in events organized by the Club on a need basis and at Association level.
  • Any other tasks as and when assigned by the Clubhouse Manager.

Job Requirements

  • Minimum Diploma in Facility Management, Engineering, Business Management or any related field.
  • Preferably have relevant experience in clubhouse/hospitality industry or similar industry.
  • Proficient in MS Office and databases
  • Must possess good leadership with strong project management skill.
  • Able to multi-task, handle stress and work with people of all levels. Possess good management/organizational skills.
  • Good interpersonal, social, verbal and written communication skills.
  • Meticulous, reliable and demonstrate high integrity.
  • Must be prepared to work irregular hours, including weekends and public holidays.

IT Project Executive (2-Year Contract)

Job Overview

You will work closely with the Project Manager in the project system life cycle from user requirements gathering, design, system development, testing, deployment, and implementation of the completed system followed by post-launch system support, as required as part of the NS55 initiatives.

Job Responsibities

  • Communicate with key users in gathering business requirements and prepare detailed specifications/requirements documentation.
  • Facilitate in the project award/procurement process, including preparation of all essential approval paper(s) and documentation(s).
  • Conduct preliminary analysis, conceptualize, and finalize system design with appointed vendor(s).
  • Monitor system development, and ensure the project is compliant with the Personal Data Protection Act (PDPA) as well as cybersecurity standards.
  • Perform system testing and user acceptance testing.
  • Provides post-system launch support which includes assistance in the transactional/ financial reconciliation and all activities essential for the closure of the project.
  • Provide briefing and user training to internal users, if required.
  • Work collaboratively with stakeholders as well as vendors and assume responsibility as primary contact or personnel in charge of all the project-related activities throughout the entire project life cycle including system decommissioning at end of the project.
  • Any other related tasks assigned.

Job Requirements

  • A Degree or Diploma in Computer Science/Information Technology, or related discipline.
  • At least 2 years of project management experience.
  • Strong sense of personal accountability.
  • Excellent problem-solving skills; meticulous & methodical.
  • Strong attention to detail.
  • Possess strong verbal, written and presentation skills.
  • Able to work under pressure, organized, and meet rigid deadlines.
  • Motivated and able to work with team members and stakeholders.
  • Possess strong interpersonal skills, demonstrated ability to interact effectively with internal and external parties of all levels.
  • Be creative, savvy, resourceful and results focused.