Careers

• Lead the design, implementation and maintenance of IT business application systems.
• Strong understanding of project management including defining of project scope, goals and deliverables, managing project budget and project timeline based on project requirements.
• Plan and schedule project timelines and milestones and track it accordingly.
• Ability to effectively communicate project expectations to users and stakeholders.
• Ability to develop full-scale project plans and its associated communications and deliverables.
• Collaborate and liaise with stakeholders and cross-functional teams in supporting new and existing business application systems.
• Monitor system performance, troubleshoot issues and drive continuous improvement to enhance application systems reliability, availability and efficiency.
• Ensuring compliance with security policies and implementing measures to align the business systems to the security policies.
• Oversee the day-to-day operations and support of business application systems.
• Support the IT Manager in strategic planning and budget allocation for business application systems and projects.
• Assist in the development of disaster recovery and business continuity plans.
• Assist and facilitate in IT Audits (Internal and External).
• Manage vendor relationships, procurement and contracts for the business systems.
• Provide leadership and mentorship fostering professional growth and skills development within the department.

• Requirements Gathering & Analysis

  • Collaborate with stakeholders to identify business needs and translate them into technical requirements.

  • Conduct feasibility studies and impact analyses for new system implementations or enhancements.

• Application Support & Operation Efficiency

  • Provide day-to-day support for business applications, troubleshooting issues and ensuring minimal downtime.

  • Provide Level 2/3 support for business applications including incident triage, root-cause analysis and resolution within SLA.

  • Support mobile applications, self-service kiosks and online booking platforms for clubhouse facilities.

  • Monitor application performance, integrations, jobs/batches, interfaces and data quality.

  • Monitor system performance, troubleshoot issues and drive continuous improvement to enhance reliability, efficiency and scalability.

  • Maintain configuration, master data, roles/permissions and workflows in line with governance and audit requirements.

  • Identify automation opportunities to reduce manual processes and improve service delivery.

• Change Requests, Enhancements & Delivery

  • Coordinate with vendors and internal teams (e.g. infrastructure, security, business units) to deliver changes on time and within budget.

• Continuous Improvement

  • Identify process and system optimisations; maintain backlog and roadmap aligned to business priorities.

  • Track KPIs and recommend improvements to reduce incidents and improve user satisfaction.

• System Integration

  • Ensure seamless integration between business applications (e.g. membership systems with mobile application).

  • Collaborate with vendors in maintaining compatibility with third-party services and payment platforms.

  • Governance, Security & Compliance

  • Adhere to ITIL processes (Incident, Problem, Change Management) and internal SDLC controls.

  • Maintain data governance standards in ensuring data accuracy, integrity and compliance (e.g. audit, PDPA).

  • Support audits (internal/external), remediate findings and maintain compliance with relevant policies and regulations.

• Others

  • Assist the IT Manager in strategic planning and budget allocation for business application systems.

  • Assist in the development of disaster recovery and business continuity plans for HometeamNS’s business application systems.

• Assist in establishing the SOP or policy for the department’s internal administration and work processes.

• Manage, lead and coach Finance/ Admin Officers to ensure smooth workflow of basic finance & administrative processes and compliance to SOPs.

• Assist and coordinate with HQ/legal representative of relevant legal matters of the department.

• Involved in timely preparation and approval of Purchase Orders for the department’s business units.

• Ensuring accuracy in business units’ daily counter collections through verification of daily reports.

• Involves in other cash collections from revenue generated from other facilities.

• In charge of invoicing and collecting the debts and ensuring compliance with all contractual terms.

• Assist in preparing the Services agreement/Contracts and MOU with service providers/vendors/business partners, and ensure compliance with the contract’s terms and conditions. 

• To generate and collate monthly reports for the department (eg: visitation figures, vendors’ figures) and report analysis on the business units.

• Co-ordinate with HQ Finance on the update of acquisition/disposal of fixed assets within the department.

• Manage Petty cash for disbursement and small purchases.

• Take charge of office supplies, condition, staff pantry and replenishment for office and facilities’ use.

• Coordinate with HQ HR on Human Resource matters.

• Arrange and coordinate in the meeting schedule, attendance, venue and minutes-taking.

• Other administrative duties as assigned.

• Responsible for the management of day-to-day operation of Fitness Workz in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on workouts and the use of exercise equipment, counter services, membership management and overall housekeeping.
• Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes for different fitness levels and skills.
• Conduct Fitness Programmes and classes that Fitness Workz is offering.
• Perform first-line management of any crisis situation in the field.
• Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both
  corrective and preventative maintenance on exercise equipment, fixtures, and fittings.
• Assist in managing hazards, monitoring safety conditions and conformance with safety procedures.
• Assist in preparing monthly & quarterly reports by keeping a timely record of data such as revenues, patronage, expenses and programme details.
• Be involved and assist in Organization events and ad hoc committees when required

Primary Responsibilities:

Adventure Facility Operations:

• Manage day-to-day operations, ensuring the safe and effective delivery of recreational activities.
• Conduct engaging programs and courses, meeting agreed objectives within the set budget.
• Provide front-of-house services and ensure a positive experience for all participants.
• Handle crisis situations in the field, demonstrating first-line management skills.

Maintenance and Safety:

• Conduct timely inspections, both corrective and preventative maintenance on equipment, fixtures, and fittings.
• Manage hazards, monitor safety conditions, and enforce safety procedures.

Reporting and Documentation:

• Prepare monthly and quarterly reports, maintaining accurate records of revenues, patronage, expenses, and program details.

Event Participation:

• Actively participate in organizational events and ad hoc committees when required.

In addition to the core responsibilities, the Adventure Specialist will also assume a secondary role in one of the following areas:

• Marketing and Social Media: Utilizing their expertise in video editing and content creation to enhance our online presence.
• Technical Support: Applying their technical skills, including rope access, troubleshooting mechanical and electrical components, and performing basic facility maintenance.
• Events Management: Leveraging their skills and experience to curate adventure-related events, engaging HomeTeamNS Members.

Secondary Responsibilities:

Marketing and Social Media:

• Take on a secondary role in marketing and social media.
• Create compelling video content and engaging posts to promote Adventure HQ across various platforms.
• Collaborate with the marketing team to develop and implement effective promotional strategies.

Technical support:

• Utilize rope access skills to ensure the safety and integrity of adventure elements and structures.
• Perform basic troubleshooting of mechanical and electrical components related to Aqua Adventure activities.
• Conduct routine maintenance task to ensure the facility’s operational readiness.

Events Management:

• Take on a secondary role in events management with a focus on adventure-related activities.
• Utilize skills and experience to curate exciting events that engage HomeTeamNS Members.