JOIN OUR TEAM
At HomeTeamNS, we are driven by passion. We are looking for dynamic individuals to join us in our mission in honouring Home Team NSmen for the roles they play in ensuring a Safe and Secure Singapore. Join us on a challenging and rewarding experience!
OPEN POSITIONS
Clubhouse Manager, Operations
Work Location: HomeTeamNS Khatib
Job Overview
Work with the Director of Operations to ensure divisional workplans are implemented and budgets adhered to. Provide leadership for effective management of club operations, including the overall administrative management, maintenance and operation of the Clubhouse and its facilities; and to ensure positive customer experience and efficiency of club operations.
Job Responsibities
- Work closely with NS leaders to develop and implement the club’s long-term and short-term business plans.
- Ensure effective management of club operations (financial, operational and administrative) and a consistently high usage rate of club facilities, to meet targets set in the divisional workplan.
- Generate revenues for the clubhouse and develop business opportunities for the clubhouse and in-house tenants.
- Organise, coordinate and facilitate membership-based projects and events, activities and courses.
- Review activities, services, facilities and amenities to ensure relevance and viability, and initiate/develop new ones to keep pace with members’ changing needs and interests and to promote engagement.
- Monitor competitiveness of activities organized / facilities offered for members by keeping abreast of market trends and research on new ideas/trends.
- Liaise with Marketing Agent on the tenant mix and progress of tenancy renewals, maintain effective relationships and interaction with tenants, ensure maximum satisfaction by reacting promptly to queries from tenants, and maintain and develop customer relationships through constant liaison with tenants on any issues.
- Seek legal advice on sub-tenant agreements and service contracts.
- Attain approved projected financial performance for all HomeTeamNS-operated facilities under the club’s purview. Take effective action for non-performing facilities and ensure effective/responsive management.
- Manage public relations and publicity for the club, in consultation with HQ’s Corporate Communication Department. Ensure effective communication to promote club facilities/activities to members. Evaluate effectiveness and quality of publicity efforts and take appropriate actions and initiatives to enhance the clubhouse’s image.
- Ensure proper upkeep and maintenance of the clubhouse’s properties comprising all vicinities pertaining to clubhouse operations.
- Ensure tight control of club management and operations in areas like policy/procedures adherence including but not limited to procurement procedures.
- Lead and mentor staff through providing guidance, development and motivation. Identify staff with potentials and draw up succession plans for key positions.
- Schedule, supervise and direct the duties of all clubhouse operational staff.
- To develop /contribute to development of an effective Standard Operating Procedure for the Ops Department.
- Support and implement key organization directives such as those prescribed by the Customer Experience Department and the Human Resource Department.
- Institute regular checks on accounts and inventory and ensure effective follow-up to approved recommendations by the Management and Audit Committee.
- Work closely with the Property and Estate Management Department on any upgrading works in the Clubhouse and/or its facilities. To oversee the upgrading works or replacement projects till completion.
- Manage vendors, suppliers, term contractors and any other external agencies.
- Maintain close and cordial working relations with the Executive Committee’s chairman, business stakeholders and members.
Job Requirements
- Degree / Higher Diploma in Business Management, Hospitality, Marketing, Public Relations or any related field.
- Preferably have relevant experience in Clubhouse and Hospitality industry.
- Good knowledge in facility management, finance budgeting, marketing strategy and business management.
- Proficient in MS Office and databases
- Must possess good leadership with strong project management skill.
- Able to multi-task, handle stress, able to work with people of all level and possess great time management.
- Good interpersonal, good oral and written communication skills and social skills.
- Meticulous, reliable and demonstrates high integrity.
- Must be prepared to work irregular hours, including weekends and public holidays.
Assistant Marketing Manager, Operations
Work Location: HomeTeamNS Khatib
Job Summary
Join the HomeTeamNS Family and Drive Engaging Experiences!
Are you a dynamic marketing professional with a passion for creating impactful campaigns and driving community engagement? HomeTeamNS is seeking an energetic and results-oriented Assistant Marketing Manager to join our team. In this role, you’ll lead marketing initiatives for our vibrant clubhouses, drive footfall, and enhance our brand presence.
Your responsibilities will include, but are not limited to, the following:
Job Responsibities
Clubhouse Engagement & Content Creation:
- Develop and execute marketing communication strategies to drive attendance at clubhouse events and increase footfall.
- Create engaging content for various marketing channels, including social media, and maintain a marketing calendar. Coordinate timelines, and deliverables for all clubhouse marketing initiatives, ensuring alignment with brand guidelines.
- Maintain a strong brand and tenant presence within the clubhouse through effective onsite marketing.
Strategic Marketing & Campaign Management:
- Develop and execute integrated, omni-channel marketing campaigns for HomeTeamNS initiatives.
- Manage the marketing for the HomeTeamNS Rewards+ loyalty program, fostering member engagement.
- Collaborate with clubhouse tenants on campaigns, promotional activities and partnerships. Foster deeper relationship and collaboration with tenants.
- Monitor and analyse marketing campaign performance, providing insights for optimisation.
Leadership & Team Collaboration:
- Lead and mentor other clubhouse marketing executives ensuring alignment with brand standards and marketing objectives.
- Develop marketing strategies that attract business clients for the clubhouse MICE and Corporate Sales and leverage marketing insights to improve outreach and conversion rates for corporate sales
- Provide ad-hoc support for events and other marketing initiatives as needed.
Administrative & Reporting Responsibilities:
- Manage marketing budgets, ensuring cost-effectiveness and alignment with organizational objectives.
- Handle procurement processes for marketing-related services, including vendor management and contract negotiations.
- Ensure compliance with internal policies, approvals, and documentation processes for all marketing activities.
- Maintain and organize marketing data, reports, and key performance metrics for leadership review.
- Oversee marketing inventory, including promotional materials and clubhouse branding assets.
- Perform the Duty Officer role of the Clubhouse (Once a month on one weekend)
- Any other duties as assigned
Job Requirements
- Min. Diploma in Marketing/Communications, or equivalent qualification
- Min. 2 years’ experience in marketing, campaign planning or similar field
- Good understanding of best practices for digital content including editorial, multimedia, video content creation and production for digital platforms. Well-versed in traditional media application and execution. Experience in designing marketing assets and/or video editing will be an added advantage.
- Able to work at the conceptual level for programmes and campaigns
- Proficiency in Microsoft Office and Canva for social media content creation. Knowledge in Adobe suite (Illustrator, Photoshop, Premiere Pro) will be an added advantage
- Able to work in a fast-paced environment, multi-task to meet deadlines.
- Excellent communications skills – both written and spoken.
Deputy Manager, Information Technology
Work Location: HomeTeamNS Khatib
Job Summary
We are seeking a highly skilled and proactive Deputy Manager – IT Infrastructure and Operations to oversee and optimise our IT systems, ensuring stability, scalability, and security. This role requires an experienced professional with a deep understanding of networking, cloud solutions, cybersecurity, and enterprise architecture. The ideal candidate will support strategic IT initiatives while managing day-to-day IT infrastructure operations.
Job Responsibities
- Strong understanding of IT infrastructure components including networking, servers, storage and cloud computing.
- Lead the design, implementation and maintenance of IT infrastructure including networks, servers, storage, and cloud environments.
- Experienced and deep knowledge with virtualisation technologies and enterprise architecture.
- Evaluate IT policies, procedures and controls in ensuring adherence to best practices.
- Assist and facilitate in IT Audits (Internal and External).
- Monitor IT systems for potential threats, weaknesses, and emerging risks.
- Monitor system performance, troubleshoot issues and drive continuous improvement to enhance reliability and efficiency.
- Stay up to date with industry regulations, best practices and evolving cybersecurity trends in protecting company data and systems.
- Oversee IT security ensuring compliance with policies and implementing measures to protect company data and assets.
- Manage vendor relationships, procurement and contracts to optimise IT investments and services.
- Support the IT Manager in strategic planning and budget allocation for infrastructure projects.
- Collaborate with cross-functional teams to align IT infrastructure with business needs and objectives.
- Assist in the development of disaster recovery and business continuity plans.
- Provide leadership and mentorship fostering professional growth and skills development within the department.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science or related field.
- Minimum 5+ years of experience in IT infrastructure management, including networking, cloud computing and cybersecurity.
- Proven ability to lead and manage IT projects ensuring timely and cost-effective execution.
- Strong knowledge of networking, virtualisation technologies, enterprise systems and cloud platforms (AWS, Azure etc).
- Strong problem-solving and analytical skills with the ability to respond quickly to address system outages and technical challenges.
- Effective communication and stakeholder management skills in translating technical requirements into business solutions.
- Excellent report writing and communication
- Risk assessment skills in mitigating potential technical failures or security threats.
- Ability to work over weekends and nights, if required to.
Preferred Certifications
- Cisco Certified Network Associate (CCNA) / Cisco Certified Network Professional (CCNP)
- Cloud Certification: Azure Solutions Architect / AWS Certified Solutions Architect
- ITIL Foundation
- PMP Certification
- SSCP / CISSP Certification
Administrative Executive, Corporate Services
Work Location: HomeTeamNS Khatib
Job Overview
Provides secretariat assistance to the Chief Executive and supports Senior Management in administration tasks, as detailed below.
Job Responsibities
- Responsible for all secretariat tasks for the Chief Executive (CE), including proper documentation & filing of CE’s paperwork, managing CE and Senior Management’s schedule.
- Take charge of the corporate level minutes-taking that involves CE and Senior Management, for the routine meetings and any ad-hoc meetings whenever the need arises.
- Provide administrative support for CE and Divisional Directors including processing claims, and any other administrative tasks.
- Coordination of CE’s leave application/approval and her out-of-office notice with the internal departments.
- Assist CE and the senior management in coordinating and communicating with the offices of senior management of MHA, SPF, and SCDF, and any other government institutions or corporate partners.
- Assist CE and senior management to coordinate and monitor the management of special projects (e.g. Corporate Review).
- Assist CE in the management of Committees and Corporate VIPs/Guests, including planning and coordination of guest invitation to corporate events, keeping and updating of Volunteers’ records, liaising with MHA/PNSD/NSPD in regard to NSmen’s rank/status.
- Assist the senior management in the coordination of legal matters, including liaison with appointed lawyers and general coordination.
- Assist CE in coordinating and communicating with the offices of the Management Committee from the related authorities, whenever required.
- Coordinate, implement, and take minutes for corporate meetings (e.g., Management Committee Meeting, Manager’s Meeting, Annual General Meeting); under the guidance of the Director (Corporate Services). Duties include coordinating with attendees, preparing and distributing briefs, collating and disseminating reports/proposals, and maintaining timely updates and proper filing.
- Any other duties assigned by the Senior management of HomeTeamNS.
Job Requirements
- Proven work experience as a personal assistant
- Knowledge of office management systems and procedures
- MS Office and English proficiency
- Outstanding organizational and time management skills
- Excellent interpersonal and verbal/written communications skills
- Meticulous and able to work independently
- Discretion and confidentiality
Cashier, Slot Operations
Work Location: HomeTeamNS
Job Overview
Support the Supervisor, Slot Operations in ensuring the smooth running of the slot machine rooms while maintaining the highest standards of guest services.
Job Responsibities
- Provide excellent and prompt customer service to patrons on slot machines.
- Ensure slot machines, automation machines and equipment are maintained and functional.
- Conduct daily inspections of the slot machines and equipment.
- Maintain a constant presence throughout the Slot Machines Room. Walk around to assist guests and provide general information. Extend courtesy and helpful gaming information to guests. Respond to guest complaints in a considerate, professional and positive manner by showing concern and listening actively.
- Maintain an awareness of the guests to avoid possible security problems. Observe players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behaviors.
- Participate in slot count as assigned and in accordance with the operating policies and procedures.
- Proper recordings of assets and inventory.
- Proper filings and safekeeping of documents including compliance of PDPA.
Job Requirements
- Relevant cashier experience preferred.
- Fundamental knowledge and an understanding of all slot operations rules, standards, regulations, and operations.
- Attentive, ability to apply critical thinking skills, act proactively and manage multiple priorities simultaneously without compromising the integrity or effectiveness.
- Consistently maintain poise and a professional demeanour under challenging situations
- Ability to work varied hours, including weekends and holidays if required.
- Required to rotate among 3 Clubhouses: Bukit Batok, Bedok Reservoir and Khatib
