Careers

• Lead the design, implementation and maintenance of IT business application systems.
• Strong understanding of project management including defining of project scope, goals and deliverables, managing project budget and project timeline based on project requirements.
• Plan and schedule project timelines and milestones and track it accordingly.
• Ability to effectively communicate project expectations to users and stakeholders.
• Ability to develop full-scale project plans and its associated communications and deliverables.
• Collaborate and liaise with stakeholders and cross-functional teams in supporting new and existing business application systems.
• Monitor system performance, troubleshoot issues and drive continuous improvement to enhance application systems reliability, availability and efficiency.
• Ensuring compliance with security policies and implementing measures to align the business systems to the security policies.
• Oversee the day-to-day operations and support of business application systems.
• Support the IT Manager in strategic planning and budget allocation for business application systems and projects.
• Assist in the development of disaster recovery and business continuity plans.
• Assist and facilitate in IT Audits (Internal and External).
• Manage vendor relationships, procurement and contracts for the business systems.
• Provide leadership and mentorship fostering professional growth and skills development within the department.

Marketing Strategy & Campaigns

• Plan and execute integrated omni-channel marketing strategies to drive revenue and footfall
• Develop messaging frameworks and campaign ideas across social media, digital ads, print, and on-ground activations
• Manage media spend and ensure brand consistency across all touchpoints

Content Planning & Creative Direction

• Lead content ideation, planning, and execution across channels — including social media, emailers, digital screens, video highlights, and editorial content
• Maintain a structured content calendar and ensure all creative outputs are brand-aligned, relevant, and engaging

Partnerships, Sponsorships & Events Marketing

• Support the planning and promotion of events, launches, and seasonal campaigns
• Collaborate with internal teams and external partners to co-create compelling joint marketing efforts and sponsorship activations

Performance Tracking & Budget Management

• Use analytics tools to monitor campaign performance, extract insights, and optimise for ROI
• Manage marketing budgets responsibly, ensuring alignment with business goals and cost-efficiency

Team Leadership & Collaboration

• Lead and mentor a team of marketing executives
• Ensure alignment of team outputs to business and branding objectives
• Work cross-functionally with internal departments to support organisation-wide marketing initiatives

Business Development & Sales

• Develop and implement strategies to grow the cohesion & teambuilding business across government agencies corporate clients, and school sectors.
• Manage a portfolio of key accounts, ensuring strong relationships, repeat business, and referrals.
• Track sales performance, revenue targets, and pipeline progress.

Activity Based Programme Design

• Design, develop & deliver impactful cohesion, teambuilding and leadership programmes leveraging adventure and recreational activities (e.g., high elements, obstacle courses, water-based activities) combined with experiential learning principles focusing on outcomes and experiential value.
• Manage team in coordinating logistics, manpower, equipment, and risk assessments for each programme

Facilitator & Team Management

• Oversee the cohesion & teambuilding team in the delivery of these programmes, in a safe, efficient, and high energy in all programme deliveries.
• Support recruitment, onboarding, and training of facilitators in experiential pedagogy and programmes standards

1. Primary Scope (HR Scopes)

• Manage the employee data in the HRMS and e-filing and maintain high level of data accuracy and data protection.
• Take charge of Part-time employment, Part-timer onboarding and offboarding process, and support with HR team members on the employee onboarding and offboarding process including staff item issuance and clearance, and door access.
• Administer payroll for executive staff and non-executive levels, including staff benefit claims and leave management. Ensure the accuracy of payroll calculations and claim eligibility, while adhering to submission deadlines.
• Handle the employee enquiries which related to scopes in-charge and provide guidance on the HR processes and HR system-related.
• Support talent acquisition and recruitment processes
• Involved in planning and support the HR team members on the staff engagement and welfare programme.
• Other HR & Admin tasks as assigned.
  
  

2. General Office Administration

• Take charge of overall general office administration, not limited to pantry and stationery stock management including the meeting supplies and conditions, general service contracts renewal and coordinate with the internal support team on the overall office cleanliness.
• Support the procurement process in the finance system (SAP) for HR & Admin purchase

• Proven work experience as a personal assistant
• Knowledge of office management systems and procedures
• MS Office and English proficiency
• Outstanding organizational and time management skills
• Excellent interpersonal and verbal/written communications skills
• Meticulous and able to work independently
• Discretion and confidentiality
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• Manage and deliver sales KPIs based on approved revenue targets
• Actively solicit and close sales for events such as MICE, Celebratory events, Corporate Functions, etc.
• Sourcing and developing new leads, cold calls, and face-to-face meetings to secure sales.
• Identify opportunities, marketing needs and provide solutions for clients to meet their business goals and objectives.
• Promptly handle and follow up general enquiries on event spaces.
• Preparation of sales proposals and conduct sales pitches.
• Manage, enhance, and optimise the client’s experience in the user journey from sales to execution.
• Solicit feedback from clients for all bookings.
• Responsible for services contracts specification, negotiation and management of third-party service providers.
• Prepare and present monthly report on completed and forecasted revenue.
• Undertake any other tasks assigned from time to time

• Conceiving and developing efficient and intuitive strategies to market and cultivate the customer’s interest in the Recreation Facilities and its offerings in ways that strengthen its reputation and facilitate continuous growth.
• Developing promotional campaigns of new and existing products and services and monitoring its impact and effectiveness.
• Managing the ideation, design, creation & production of relevant, fresh & innovative brochures, posters, videos and all other content form factors for all service offerings of the Recreation Facilities and ensuring the successful distribution to the right target audience in various media, social platforms, SMS and email.
• Proficiency in graphic design software tools (E.g. Adobe Illustrator, Canva, etc)
• Reviewing and actively managing website and other online assets and sources to promote the Recreation Facilities and its offerings in the digital space. Executing Social Media efforts and striving to improve the results in terms of KPIs e.g. likes, shares, views, etc
• Launch optimized online adverts through Google Adwords, Meta etc. to increase company and brand awareness and actively involved in SEO efforts (keyword, image optimization etc.)
• Researching competitors and analyzing their prices, sales, and marketing methods to determine the Recreation Facilities and its offerings position in the marketplace.
• Responsible for the marketing budget and ensuring the budget spend is delivering a return on investment
• Planning and project management of marketing events, evaluating their success, monitor budget, keeping accurate records.
• Conduct competitor analysis and work closely with Recreation Facilities in development and implementation of marketing plans and sales activities as needed.
• Identifies product improvements or new products by remaining current on industry trends, marketing activities, and competitors.
• Assist in events organized by Clubhouse and Organization when necessary.

Secretariat Duties

• Schedule and organize meetings, ensuring stakeholders are informed and prepared, and promptly prepare and distribute minutes.
• Assist with the compilation and consolidation of reporting data, including but not limited to patronage and utilization, preparing detailed reports for the department.

Business Administration

• Support the renewal and application of required licenses, permits, memberships and certifications for recreational facilities.
• Assist in compiling and updating Standard Operating Procedures (SOPs) and coordinate quarterly operational audits with reporting.
• Assist in the maintenance records of staff certifications and ensure they are up to date
• Assisting in handling all logistics related to internal & external staff training (i.e. SID, First Aid, etc) including application, scheduling, and documentation.

Asset Management

• Responsible for consolidated procurement of supplies & services.
• Responsible for performing of quarterly audit to verify the physical presence and condition of assets.
• Oversee the maintenance of a comprehensive and updated inventory of all assets.
• Assist with overseeing the disposal, trade-in, or other disposition of assets as needed.

System Administration

• Responsible for POS Data Accuracy and Maintenance: Ensure all product codes, facility details, and operational hours are correctly updated in the POS system.
• Assist with the working with the IT department to manage the back-end system, resolving errors and ensuring smooth operations.
• Identify and implement system improvements to optimize performance and efficiency.

• Responsible for the management of day-to-day operation of Fitness Workz in a safe and effective manner including, but not limited to, enforcing safety rules and regulations on workouts and the use of exercise equipment, counter services, membership management and overall housekeeping.
• Assist in the planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes for different fitness levels and skills.
• Conduct Fitness Programmes and classes that Fitness Workz is offering.
• Perform first-line management of any crisis situation in the field.
• Assist with timely daily, weekly, monthly, quarterly, and annual inspections and both
  corrective and preventative maintenance on exercise equipment, fixtures, and fittings.
• Assist in managing hazards, monitoring safety conditions and conformance with safety procedures.
• Assist in preparing monthly & quarterly reports by keeping a timely record of data such as revenues, patronage, expenses and programme details.
• Be involved and assist in Organization events and ad hoc committees when required

Primary Responsibilities:

Adventure Facility Operations:

• Manage day-to-day operations, ensuring the safe and effective delivery of recreational activities.
• Conduct engaging programs and courses, meeting agreed objectives within the set budget.
• Provide front-of-house services and ensure a positive experience for all participants.
• Handle crisis situations in the field, demonstrating first-line management skills.

Maintenance and Safety:

• Conduct timely inspections, both corrective and preventative maintenance on equipment, fixtures, and fittings.
• Manage hazards, monitor safety conditions, and enforce safety procedures.

Reporting and Documentation:

• Prepare monthly and quarterly reports, maintaining accurate records of revenues, patronage, expenses, and program details.

Event Participation:

• Actively participate in organizational events and ad hoc committees when required.

In addition to the core responsibilities, the Adventure Specialist will also assume a secondary role in one of the following areas:

• Marketing and Social Media: Utilizing their expertise in video editing and content creation to enhance our online presence.
• Technical Support: Applying their technical skills, including rope access, troubleshooting mechanical and electrical components, and performing basic facility maintenance.
• Events Management: Leveraging their skills and experience to curate adventure-related events, engaging HomeTeamNS Members.

Secondary Responsibilities:

Marketing and Social Media:

• Take on a secondary role in marketing and social media.
• Create compelling video content and engaging posts to promote Adventure HQ across various platforms.
• Collaborate with the marketing team to develop and implement effective promotional strategies.

Technical support:

• Utilize rope access skills to ensure the safety and integrity of adventure elements and structures.
• Perform basic troubleshooting of mechanical and electrical components related to Aqua Adventure activities.
• Conduct routine maintenance task to ensure the facility’s operational readiness.

Events Management:

• Take on a secondary role in events management with a focus on adventure-related activities.
• Utilize skills and experience to curate exciting events that engage HomeTeamNS Members.

Member/Guest Engagement (Lobby & Members’ Lounge)

• Greet guests with warmth and hospitality, utilising members’ names when possible to personalise interactions.
• Maintain cleanliness and upkeep of the lobby while engaging with guests and members to provide assistance and answer inquiries.
• Foster a pleasant atmosphere within the clubhouse by seeking opportunities to exceed expectations and create memorable experiences.
• Develop a deep understanding of HomeTeamNS and its promotional campaigns to effectively communicate offerings to members and guests.
• Highlight areas for improvements and/or safety hazards

Call-Centre cum Live Chat

• Respond promptly and courteously to customer queries via phone, live chat, or email, aiming to resolve issues efficiently.
• Document customer inquiries and solutions to contribute to organizational efficiency and improvement.
• Stay updated on all products and services to provide accurate information and assistance to customers.
• Serve as the first point of contact for identifying and reporting website errors and technical issues.