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Club Buzz

Celebrating National Day with a bang

The National Day Parade (NDP) returns to the heartlands – and if you didn’t get a ticket this year, head down to HomeTeamNS clubhouses to celebrate with loved ones at a live NDP screening.

TEXT: MELODY TAN

PHOTOS: SHUTTERSTOCK

August 9 marks Singapore’s 57th year of independence – and the festivities are back full-scale, after two years of quieter celebrations due to the COVID-19 pandemic.

If you haven’t managed to secure tickets to the National Day Parade, you can still bask in the Singapore spirit elsewhere. Watch the fireworks at Gardens by the Bay East, take part in National Day game challenges and lucky dips at HomeTeamNS Bukit Batok, or have a dance party with your favourite K-pop hits at HomeTeamNS-JOM Balestier.

Dress up in red and white, bring your family and friends and get ready to celebrate our nation’s birthday with HomeTeamNS!

PICNIC AT GARDENS BY THE BAY EAST

2019 was the last time HomeTeamNS members celebrated the nation’s birthday at the Picnic by the Bay. Covid-19 meant that the event took a two-year hiatus, but it’s back with a bang this year.

Don’t feel like experiencing National Day indoors? Head out to nature and enjoy a Picnic by the Bay instead, complete with a fantastic view of the National Day Parade fireworks show. This might be a once-in-a-lifetime experience, as from 2023 onwards the parade is scheduled to move to The Padang from its current location at The Float @ Marina Bay.

Register early online to enjoy free gifts and snacks, as well as access to carnival games and a bouncy castle. HomeTeamNS members will also receive one free picnic mat, so while the kids are at play you can sit back and watch the National Day Parade streaming live on a big screen.

To make the most of your picnic experience, wear comfortable clothing to keep cool, bring water bottles, sunglasses, umbrellas and a power bank for your devices – after all, you won’t want to miss Instagramming the fireworks.

WHERE: Gardens by the Bay East, Promenade Lawn

WHEN: Aug 9

TIME: 5pm to 9pm

COST: S$15 per person

HAVE FUN AND CHILL OUT AT HOMETEAMNS-JOM BALESTIER

Choose between taking it easy or sweating it out this National Day at HomeTeamNS-JOM Balestier, with its duo of celebrations guaranteeing fun for all.

From 10am to 11am, celebrate with a slick K-Pop dance routine at K-Pop Dance like the Stars! – a dance fitness session headed by KpopX fitness coach Kelvin Toh. Expect not just the latest K-pop hits, but also upbeat National Day songs to get you in a festive mood.

From 11am, it’s time for a pool party with National Day Super Soaking Fun! Taking place at the kids and recreational pool, the event features a water obstacle course, fancy floats for rent and National Day Challenges for all members of the family to take part in. Hungry? Splash out on a poolside meal with a variety of food and beverage options available before diving back into the water.

WHERE: HomeTeamNS-JOM Balestier

WHEN: Aug 9

TIME: K-Pop Dance Fun & Fitness 10am to 11am, Fun & Chill 11am to 8pm

COST: Prices range between $3 to $10 per person per event, depending on membership status. View the prices of entry here.

HOMECOMING AT HOMETEAMNS BUKIT BATOK

There’s no place like home – HomeTeamNS Bukit Batok, that is – where the National Day Homecoming event will be in full swing on Aug 9.

Dress your family or your friends in red and white and get your face painted in matching colours before having your photos taken for the photo wall. Kids will want to check out balloon sculpting, fun National Day game challenges and lucky dips for a chance to win ice cream and other tempting prizes.

When it’s time for lunch or dinner – or you’re just feeling snackish – survey the array of promotions and special menus at the food and beverage outlets, from favourite fast food to fancy family-dining options. Then at 5.30pm, make your way to the auditorium on Level 3 to watch the National Day Parade.

As a bonus, the first 300 HomeTeamNS members to register will stand a chance to redeem a free goodie bag. Auditorium seats are limited, so don’t forget to register early to avoid disappointment – and to get a front row view of the parade. Happy National Day!

WHERE: HomeTeamNS Bukit Batok

WHEN: Aug 9

TIME: Lobby activities 11am to 5pm, NDP Screening 5.30pm to 8.30pm

COST: It’s free! Click here to register.

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Club Buzz

NS55: An homage to the Home Team

The S$100 NS55 credits are a token of gratitude for all the contributions made by National Servicemen and their families to Singapore’s security. Here are some ideas on how, and where, to spend your credits.

TEXT: MELODY TAN

PHOTOS: HOMETEAMNS

Through long days and nights, in rain and shine, coping with fatigue and dangerous situations, Home Team National Servicemen work alongside their regular counterparts to help keep Singapore safe.

As 2022 marks the 55th anniversary of National Service, the NS55 Recognition Package will be issued to past and present national servicemen in appreciation of their contributions to Singapore’s security and defence. The package includes S$100 worth of NS55 credits on the LifeSG app. In addition to being usable at online and physical merchants that accept payment via Scan and Pay through PayNow UEN or NETS QR, these can also be used for payments to educational institutions and government agencies.

DON’T MISS OUT ON HOMETEAMNS MEMBERSHIP

As part of the NS55 Recognition Package, NSmen will receive a free year of HomeTeamNS membership, entitling them to all the perks including exciting activities, deals and access to clubhouse facilities. Existing HomeTeamNS members who have a valid membership as of 1 January 2022 will automatically have the one-year NS55 extension added to their membership term.

In addition, after their one year of free membership is up, NSmen who sign up via NS55 and current HomeTeamNS members can apply for an extension of three years for only S$3.33 per year – a savings of up to 86 per cent.

Your loved ones can enjoy 50 per cent off HomeTeamNS Family Membership as well. You can sign up for one family member at only S$10 (original price S$20). Subsequent additions to the Family Membership scheme will be free. Both current HomeTeamNS members and new members who join via the NS55 promotion are eligible to enjoy this special deal on Family Membership.

A special tip for ultimate cost-savings: You can use your S$100 NS55 credits to fund your HomeTeamNS membership sign-up or renewal.

Those who are not yet HomeTeamNS members – but are eligible to join as part of the NS55 Recognition Package – can register here.

SPEND YOUR CREDITS ON FUN, FITNESS AND MORE

Now that you’ve got your membership, it’s time to explore the state-of-the-art facilities at HomeTeamNS Clubhouses with the help of your S$100 NS55 credits. It’s a great opportunity to try out new activities with your family and friends – you might discover a new hobby, a great place to work out, or just make good memories to look back fondly on.

Wherever you live, there’s a HomeTeamNS clubhouse that is easily accessible, with the latest waterfront clubhouse at Bedok Reservoir set to open later this year. Popular HomeTeamNS facilities include the sprawling T-Play indoor playgrounds at HomeTeamNS Khatib and Bukit Batok clubhouses, Singapore’s largest indoor multi-installation Adventure HQ, and the fun-filled Laser Quest arenas at Bukit Batok and Tampines.

Round up the gang for an adrenaline-fuelled player-vs-player indoor airsoft experience at TactSim, located at HomeTeamNS Khatib. Alternatively, spend a relaxed afternoon checking out the board and console games at HomeTeamNS Bukit Batok’s PlayPen. On your own or with friends, the Fitness Workz Gyms – at HomeTeamNS-JOM Balestier, Bukit Batok and Khatib –  offer a well-equipped and comfortable place to work on your fitness.

Download the new and improved HomeTeamNS Mobile App, which you can also use to book your preferred slots at the facility of your choice.

MORE MEMBERSHIP PERKS TO MAKE YOUR DAY

At Sinopec petrol service stations, fuelling up is less painful on the wallet. HomeTeamNS members enjoy up to 24 per cent fuel discount by flashing their membership card – physical or digital – and their driver’s license at the counter. The discount is 24 per cent off both petrol and diesel at Sinopec’s Bukit Timah station, and 23 per cent off petrol and diesel at their Woodlands and Yishun stations.

Movie buffs will want to head to Cathay Cineplexes, where HomeTeamNS members enjoy 1-for-1 movie tickets from Monday to Sunday – inclusive of public holidays and their eves. Flash your HomeTeamNS digital or physical membership card at the counter and snag a popcorn and beverage combo for only S$5 (originally S$9.50) to go with your tickets.

If you get a thrill out of bargain hunting, stay tuned for ‘Wow Wow Wednesday!’, where the HomeTeamNS Mobile App drops exclusive e-voucher sales every Wednesday for HomeTeamNS members. Get up to 50 per cent off if you’re fast enough. (Tip: to avoid missing out, like and follow the HomeTeamNS Facebook Page for updates.)

Beat the heat at the HomeTeamNS clubhouse swimming pools at Balestier, Khatib or Bukit Batok. Kids will have a splashing good time in the children’s pools, and members who want to swim their way around Singapore will be pleased to know that they have free access not just to HomeTeamNS pools, but also the pools belonging to SAFRA clubhouses.

Don’t worry, there’s more where that came from. Explore more exciting deals and promotions on our website.

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HOW DO I KNOW I’M ELIGIBLE FOR NS55 CREDITS?

From July 2022, an NS55 SMS and/or an eligibility letter will be sent to all eligible Singaporeans to notify them that their NS55 credits have been disbursed, as well as instructions on how to access the credits via the Benefits and support module of the LifeSG app.

You are eligible if you are an existing HomeTeamNS member, a full-time National NSF with the Singapore Police Force (SPF) or the Singapore Civil Defence Force (SCDF), or an SPF or SCDF NSman who is not yet a HomeTeamNS member. The last group can choose to opt-in for their complimentary one-year HomeTeamNS Ordinary membership through the dedicated FormSG online portal.

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Club Buzz On The Edge

The evolution of HomeTeamNS cohesion activities

The team behind HomeTeamNS cohesion activities has adapted its programming to suit all requirements – online and offline, masks on to masks off – when it comes to bonding activities. Here’s how they did it.

TEXT: MELODY TAN

PHOTOS: HOMETEAMNS

If you’ve ever wondered who the mastermind behind an especially fun or creative HomeTeamNS cohesion activity is, meet Ms Nur’Atiqah Aidah.

Ms Nur’Atiqah is an Executive Cohesion Accounts Specialist with HomeTeamNS. Along with her teammates, she oversees all cohesion and non-cohesion programmes across the different HomeTeamNS clubhouses for agencies affiliated with the Ministry of Home Affairs.

Having worked at HomeTeamNS for four years and counting, Ms Nur’Atiqah is an old hand at planning HomeTeamNS cohesion activities – sometimes with a twist, if one is required.

She explains that all programmes are carefully tailored according to the goals of the client. As part of her role, she also offers advice on suitable activities, based on her and her team’s accumulated experience of organising HomeTeamNS cohesion programmes over the years.

“Clients are able to customise their activities,” she shared. “For example, we’ve issued blindfolds to participants for high element courses, just to ensure that our clients will have a different experience while doing a familiar activity.”

ADAPTING QUICKLY TO PANDEMIC NORMS

Prior to the COVID-19 pandemic in 2020, Ms Nur’Atiqah estimated that up to 95 per cent of HomeTeamNS cohesion and non-cohesion programming took place on-site – a practice that was no longer tenable as the pandemic took hold and safe distancing measures were imposed to prevent transmission of the virus.

Despite the unprecedented nature of the pandemic, Ms Nur’Atiqah and her team made sure that cohesion activities could still continue – albeit in a different form. Everyone stayed calm and kept going in their original roles, even as the future of cohesion programming seemed uncertain and their work routines were completely reshaped.

“We had to adapt quickly to move our programming online,” she recalled. “We had to pick up new skills, acquire new software and also soft skills, so that our programming could be delivered online.”

Even for the activities that could still be carried out offline, there were challenges to deal with, like minimising the risk of COVID-19 transmission: “We had sanitise our equipment more frequently and deploy more manpower for our programmes.”

EVOLVING INTO A POST-PANDEMIC REALITY

Like many other countries, Singapore has settled into a new normal, two years after the start of the pandemic. With a widely vaccinated population and a better understanding of the virus, Singapore has lifted many of its original safe distancing measures – a welcome move for those looking forward to the return of real-life cohesion activities.

Ms Nur’Atiqah confirmed that business-as-usual cohesion programming has come roaring back – with some slight adjustments. “We’ve resumed our programmes as per normal currently, but for mask-on programmes, we’ve had to take into consideration the type of activities that can be conducted with masks.”

For her, the fact that some units still prefer to hold online cohesion activities comes as a bonus: “That would mean that our services have expanded to both online and on-site.”

Looking to the future, Ms Nur’Atiqah feels that the pandemic has enhanced the cohesion programming team’s skillsets, as some of the skills they’ve picked up while conducting activities online – such as more effectively engaging their clients – are also proving useful in real life interactions.

Overall, she believes the team has also become far more flexible in how they respond to changes. “We’ve learnt to always be on our toes. Regulations change and we have to adapt, so our team has been in go-go-go mode since the pandemic.”

BUILDING A SENSE OF CAMARADERIE

Mr Mohamad Hafiz of the Singapore Police Force’s Central Division (A Div) is a veteran of HomeTeamNS cohesion programming, as the A Div has engaged Ms Nur’Atiqah’s team on multiple occasions for activities targeting its Police NSmen (PNSmen).

Complimenting the team as being passionate and dedicated to facilitating programmes, he said: “HomeTeamNS has managed to tailor, customise and inject various elements to their programmes to match the profiles and characters of our PNSmen. There was never an activity which was not well received. Most importantly, our objective of building a strong camaraderie amongst our PNSmen is well achieved through all their team building and cohesion packages.”

He added, “HomeTeamNS has proven to be a highly reliable, independent and proactive organisation that is willing to go the extra mile in facilitating and meeting customers’ expectations. Working with the team has been a pleasure. I would strongly recommend HomeTeamNS as your go-to destination for team-building and cohesion programmes.”

GROWING AS A TEAM WITH HOMETEAMNS

You can’t teach team spirit – but you can develop it, through stimulating and thought-provoking activities designed to encourage cohesion and camaraderie. As a provider of corporate teambuilding services, HomeTeamNS offers a selection of packages to suit your team’s specific needs.

For a hassle-free experience, choose from the different options among the Corporate Fixed Packages, such as the Shoot-off, Shoot-out in which teams engage in rousing competitive rounds of Archery Tag and Laser Quest. Let your inner child loose with Uno Bowl, which features giant UNO cards (perfect for the ‘gram) paired with bowling and ice-breaker games, or bring your own children for Family Day – a customisable package that can be constructed to suit all budgets, activity levels and demographics. All fixed packages are equipped with a programme facilitator, safety officers, bottled water and a photographer to capture your team’s most memorable moments.

If you have something more specific in mind, try out a Corporate Customised Package instead, which allows you to select from a wide variety of activities to fulfil your team-building objectives. Dodgeball, drumming, a rope challenge course, human foosball, pool rafting, mixology – the choice is entirely yours.

And for Ministry of Home Affairs (MHA) agencies, the cohesion activities at HomeTeamNS are a homecoming of sorts – a comfortable, welcoming place to come together as a team and engage in the exciting work of team building. Clocking in at different budgets and provisions, the cohesion packages range from no-frills to upsized and combo, with over 40 activities to pick from. Paintball, pedal gokarting, pool, futsal and even terrarium making – forging stronger team bonds has never been more fun. 

 

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Club Buzz

A Marvel-ous experience for movie buffs

Doctor Strange in the Multiverse of Madness played to a packed house of HomeTeamNS members at an exclusive Cathay Cineleisure Orchard screening on 6 May 2022.

TEXT: ADLINA ADAM

PHOTOS: HOMETEAMNS

What better way to enjoy the weekend than to catch a movie with family and friends? Some 344 HomeTeamNS members and their loved ones did just that on 6 May 2022 when they caught the highly-anticipated blockbuster Doctor Strange in the Multiverse of Madness at Cathay Cineleisure Orchard as part of the HomeTeamNS Members’ Exclusive Movie Screening. Tickets were snapped up within 48 hours of their release.

UP NEXT: AN ORIGIN STORY

HomeTeamNS members can look forward to a new movie — one that spotlights the world’s greatest supervillain.

Minions 2: The Rise of Gru

Minions 2: The Rise of Gru takes a lighthearted look at the origin story of everyone's favourite supervillain and his Minion sidekicks – Kevin, Stuart, and Bob.

If you’re a fan of Gru and his Minions – Kevin, Stuart, and Bob – brace yourself for the untold story of the world’s greatest supervillain! Witness how Gru (voiced by actor Steve Carell) built his first lair and pulled off his first mission with a little help from his yellow friends. Minions 2: The Rise of Gru will be screening on 1 July 2022, so grab your seats with your family and friends here! Registration closes on 27 June 2022.

Don’t miss these movie screenings! Look out for more information on the registration details on our Facebook page or website.

Did you know? HomeTeamNS members can enjoy 1-For-1 movie tickets from Monday to Sunday, including the eve of public holidays and public holidays at all Cathay Cineplexes! Simply flash your HomeTeamNS membership card or digital membership card, found in the HomeTeamNS mobile app.

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Club Buzz Featured

School’s out, fun’s in

It’s the June school holidays, take part in these exciting activities and enjoy great promotions at HomeTeamNS!

TEXT: MELODY TAN

PHOTOS: HOMETEAMNS

It’s every kid’s favourite time of the year – and the June school holidays are set to be fun for the whole family as well, as you hold your own bowling tournament, discover Peranakan crafts, pose for a family portrait and fold Anti-Drug ribbons together.

With all these activities and promotions to look forward to this month, the HomeTeamNS clubhouses are where your kids will want to spend the June school holidays!

Being a HomeTeamNS member has its perks, even outside the clubhouses. Here are some promotions that your children will want to check out.

LITTLE RANGERS CLUB

If your children are looking to step out of their comfort zones and try something new during the June school holidays, the Little Rangers Club is organising a 1 Day Scuba Diving and Circus Tricks School Holiday Camp on 21 June 2022 for children aged nine and above.

Drop your kids off at Orchid Country Club at 10am and they’ll enjoy a day of fun and learning, as they’re guided through scuba diving in the safety of a swimming pool before spending the afternoon learning circus tricks like juggling the diabolo and spinning plates on a stick.

*Be sure to sign up early as slots are limited. Head over to the HomeTeamNS Mobile App to view the promo code. Promo code has to be quoted at point of registration to enjoy offer. This promotion is not valid with any others.

PERANAKAN-INSPIRED PLAYTIME

In collaboration with award-winning local Peranakan Home Museum, The Intan, T-Play at HomeTeamNS Khatib is proud to be part of the National Heritage Board’s annual Children’s Season, which aims to inculcate a museum-going culture in the next generation.

As part of Children’s Season, T-Play Khatib will feature art, storytelling and handmade crafts designed to showcase the rich and vibrant history of Peranakan culture.

On 17 June 2022 at 8pm, settle down and get cosy for an evening of Storytelling with Baba Alvin (S$20 per participant, not inclusive of T-Play entry).

And on 24 June 2022 from 7pm to 9pm, learn the delicate art of Manik Beading (S$84 per participant, includes T-Play entry).

NURTURE CREATIVITY THE FUN WAY

Fun-cademy at HomeTeamNS-JOM Balestier presents a programme designed to hone creative minds and develop essential motor skills in children aged between five and 10 years old. They’ll learn to dance, bake and engage in exciting craft activities – and of course, have fun while doing it all.

The programme will run between 20 to 21 June 2022. From as low as S$330, the passes are inclusive of tea, lunch breaks, and workshop materials. Learn more about the fees and Fun-cademy here.

EXCLUSIVE OUTDOOR SILENT MOVIE SCREENING

Wrap up the June School Holidays with your loved ones at HomeTeamNS Khatib for a FREE outdoor silent movie screening! Exclusively for HomeTeamNS members, sit back and relax on comfortable beanbag chairs and watch a movie from 6.30pm to 8.30pm, on 24 June 2022.

Movie-goers will just have to grab a pair of earphones, their mobile devices, and download & register on the Cinewav app available on Google Play, App Store, and App Gallery before the movie. A promo code to download the movie audio file will be sent through email. What are you waiting for? Register before 22 June 2022 to get your seats!

Visit our website for more information on the movie screening here.

RAISE AWARENESS FOR A DRUG-FREE SINGAPORE

As part of this year’s Drug Free SG campaign, the Central Narcotics Bureau (CNB) is collaborating with HomeTeamNS to educate and encourage members to stay clear of drugs.

Members and visitors at all HomeTeamNS Clubhouses are invited to fold green and white Anti-Drug Ribbons to show support for a drug-free Singapore. The activities take place over the following dates:

19 June to 2 July 2022: HomeTeamNS-JOM Balestier

1 to 30 June 2022: HomeTeamNS Bukit Batok

12 to 26 June 2022: HomeTeamNS Khatib

6 to 26 June 2022: HomeTeamNS Tampines

FOR TINY DANCERS

If your child can’t stop moving (even when there’s no beat), they might discover a new passion at the free dance trial classes, held by Dance Theatre Arts. Located at HomeTeamNS-JOM Balestier, Dance Theatre Arts is offering free dance trial classes for hip-hop and tap dancing enthusiasts aged between eight to 10 years old.

The free hip-hop trial class takes place every Wednesday between 5.45pm to 6.45pm, while the free tap dance trial class is on Mondays between 4.45pm to 5.30pm.

To register or learn more about the trial classes, contact 9652 6066 and mention or flash this promotion, which is valid until end June 2022.

PICTURE PERFECT MEMORIES

Capture your kids growing up with 30 per cent off a family photography session at Pierre Ooi Photography Studio, also located at HomeTeamNS-JOM Balestier.

The discount, which is exclusive to HomeTeamNS-JOM members, includes one 20-inch by 16-inch portrait with canvas and framing, one 12-inch by 8-inch portrait with framing and high-resolution soft copies of two selected images. Normally worth S$388, the package is now available at S$268.

Contact info@pierreooi-photography.com or call 8112 3114. Mention or flash this promotion to enjoy this offer, which is valid until end of June 2022.

CRAFTING A STORY TOGETHER

Little ones will sharpen their listening skills – and get to enjoy a hands-on activity – this Father’s Day, at the Interactive Storytelling and Craft Session with Mrs Eileen Chua at HomeTeamNS Bukit Batok.

The event takes place on Father’s Day, 19 June from 10am to 11am. Admission is free, but remember to pre-register first.

BE BOWLED OVER THIS FATHER’S DAY

If your family are competitive by nature, bring them to SuperBowl at HomeTeamNS-JOM Balestier and HomeTeamNS Khatib this June. This family-friendly activity is also wallet-friendly, since Dads enjoy free bowling on Father’s Day ,19 June 2022.

Make sure to plan ahead as the promotion is only valid on 19 June and cannot be used with other promotions, privileges, discount cards or vouchers. It cannot be exchanged for cash and is non-transferable.

*SuperBowl reserves the right to amend, append or withdraw terms and conditions without prior notice.

GO ON A DURIAN TOUR

Don’t bask in the post-holiday blues once June is over. Instead, book a 1-Day Bekok Durian Tour with HomeTeamNS! You’ll depart from one of the following clubhouses of your choice –HomeTeamNS-JOM Balestier, HomeTeamNS Khatib or HomeTeamNS Bukit Batok on 3 July 2022.

You’ll head to Bekok, Johor in Malaysia to indulge in a durian buffet and a satisfying lunch of fried beehoon, curry and tropical fruits. There’s also time to shop at Yong Peng Noodles Factory & Yoyo, as well as the shopping malls in Johor Bahru before ending with a sumptuous dinner at a local Chinese restaurant.

Learn more about the tour itinerary and fees here.

Download the new and improved HomeTeamNS Mobile App for the latest promotions and membership perks! 

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Club Buzz Featured

HomeTeamNS Heroes: On the frontlines of customer experience

Meet HomeTeamNS’ Customer Experience Ambassadors, Jessica Leong Hui Yi and Muhammad Hashim Bin Mohamed Yusoff, who make visits to any HomeTeamNS Clubhouse feel like home.

TEXT: MELODY TAN

PHOTOS: MEDIACORP STUDIO 3

If you’ve ever asked a question about swimming pool opening hours, or booked a function room at a HomeTeamNS clubhouse, chances are you’ve interacted with one of our Customer Experience Ambassadors (CEAs) – a team of people dedicated to ensure that members and guests have a smooth and pleasant experience.

In addition to assisting visitors in the clubhouse lobby, members’ lounge and function rooms, CEAs also respond to customer queries via phone, live chat and email. But beyond such standard interactions, the CEA team is working to bring a more personal approach to the customer service experience.

For example, at the height of the COVID-19 pandemic, CEA Muhammad Hashim Bin Mohamed Yusoff found himself lending a listening ear to HomeTeamNS members, who shared challenging stories about how they were coping during the unprecedented global event.

“Listening to them and sharing some kind and supportive words like ‘take care and stay safe’ are my way of expressing to them that they’re not in this alone. It’s rewarding when you know you are able to make someone’s day with these simple gestures. One thing’s for sure – it certainly made mine.”

HomeTeamNS Customer Experience Ambassador Muhammad Hashim Bin Mohamed Yusoff

GIVING VISITORS A WARM HOMETEAMNS WELCOME

According to Jessica Leong Hui Yi, the most rewarding thing about being a CEA is the opportunity to build bonds with regular HomeTeamNS clubhouse visitors.

“When we see them, they sometimes greet us even before we can greet them,” she says. “It feels like they’re coming home.”

Ms Leong, who joined HomeTeamNS last January after graduating from Murdoch University in September 2020 with a Bachelor of Business Hospitality and Tourism Management Marketing, enjoys the fact that she gets to meet people from different walks of life as part of her job. And far from having to repeat a rote customer service script, she is able to engage members on their preferred terms to ensure that they are satisfied.

“When I meet different members, I try to see if they want a quick answer to their question or if they’re looking for a longer conversation about how they can best experience our clubhouse,” she explains. “As part of the team that represents the face of HomeTeamNS, we try our best to contribute to a better customer service experience in every way.”

Mr Hashim, who also joined HomeTeamNS last year in June, recalls how Ms Leong assisted him with a challenging customer situation during his second week on the job. A customer had brought her children for a day out at the swimming pool, but did not have the required membership. With Jessica’s help, Mr Hashim was able to resolve the situation to everyone’s satisfaction.

As a father of two children himself, Mr Hashim has a soft spot for families who are spending time together at the clubhouse.

“Seeing them having a good time at the clubhouse makes me feel that I’ve accomplished my task,” he says. “Our job is to bring the members’ experience up to a whole new level, which is very rewarding.”

Now that social-distancing regulations have eased, both Ms Leong and Mr Hashim are looking forward to reconnecting with HomeTeamNS clubhouse visitors and raising the bar for members’ experiences even higher.

MORE THAN A SERVICE TRANSACTION

Even as the number of visitors ramps up, the CEAs are determined to maintain the warm and personal aspect of the HomeTeamNS customer service experience.

As observed by Ms Leong: “Many members are now more willing to leave home, step out of their comfort zones and explore the clubhouse. To make things easier, we have different channels to reach out to them like the new and improved HomeTeamNS Mobile App. When you make a facility booking, you’re experiencing time spent with us, whether via the live chat or emails, phone calls or meeting us on site. It’s not just a transactional purchase – we try to interact with customers using a human touch.”

She adds that as a CEA, she hopes to continue to get to know visitors better and work with them to ensure their HomeTeamNS clubhouse experience is engaging and pleasant.

For example, when helping a visitor to book the pool facility, instead of just telling them to download the app in order to make the booking, she prefers to chat with them about their desired purpose. “Understanding where they are coming from – such as an elderly visitor who wants to bring their grandkids for a swim – makes the process much easier for them. I can also explain the perks of going digital and how they can reconnect with us in a faster manner, thus enticing them to give it a try and truly catering to their needs.”

Ever the family man, Mr Hashim says that on his off days he plans to bring his kids to Khatib Clubhouse more often, as they enjoy visiting T-Play. “HomeTeamNS has facilities for teammates, friends and families, and Khatib Clubhouse recently celebrated its first anniversary and there are lots of perks to enjoy for both members and non-members. So feel free to come to our clubhouse – we have lots to offer you guys!”

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Club Buzz Featured

Happy birthday HomeTeamNS Khatib

Well-wishers came out in full force to celebrate HomeTeamNS Khatib clubhouse’s first anniversary.

TEXT: ADLINA ADAM

PHOTOS: HOMETEAMNS

Singapore has come a long way since the COVID-19 pandemic struck two years ago. With safe management measures relaxed, it marks the beginning of a new norm, as HomeTeamNS Khatib celebrated its first-year anniversary on 5 May 2022 with over 300 guests.

Members of the HomeTeamNS Board of Governors, Home Team NSmen volunteers and business partners were invited to commemorate the occasion. Gracing the anniversary launch dinner was Guest-of-Honour, Mr K Shanmugam, Minister for Home Affairs and Minister for Law, and Chairman of HomeTeamNS Board of Governors. Mr K Shanmugam officiated the event alongside Assoc Prof Muhammad Faishal Ibrahim, Minister of State, Ministry of Home Affairs & Ministry of National Development, and President of HomeTeamNS; Commissioner Eric Yap Wee Teck of the Singapore Civil Defence Force (SCDF) and Vice President of HomeTeamNS; and Commissioner Hoong Wee Teck of the Singapore Police Force (SPF) and Vice President of HomeTeamNS.

MARKING A DIGITAL MILESTONE

While the COVID-19 pandemic presented many challenges, HomeTeamNS viewed this as an opportunity to implement efficient and sustainable solutions at its clubhouses. During the event, the efficient technologies and infrastructure that have enhanced members’ experiences, as well as better accommodated their safety and wellbeing at the clubhouses, were recognised. These included the new and improved HomeTeamNS Mobile App and the “Hey Irene” A.I. Chatbot.

VALUING OUR HOME TEAM NSMEN THROUGH A NEW GENERATION OF CLUBHOUSES

To show his appreciation for the valuable contributions of Home Team NSmen, Mr K Shanmugam highlighted the need for future clubhouses to be state-of-the-art, best in class and of the highest quality — like the HomeTeamNS Khatib clubhouse.  This would enhance a keen sense of pride among Home Team NSmen, given their valuable contributions.  “Since 1967, generations of NSmen have kept Singapore safe and secure. More than 290,000 NSmen have served in the Home Team to date and more than 52,000 NSmen remain active today, in SPF and SCDF,” he shared.

With the HomeTeamNS Khatib clubhouse being the first property under the Home Team Clubhouse Masterplan, it has indeed lived up to the expectations of many, despite opening during the pandemic. Since its soft launch in August 2020, Khatib clubhouse has welcomed about 1.4 million visitors.

A recent member satisfaction survey found that 85 per cent of respondents were highly satisfied with HomeTeamNS, of which 90 per cent of those staying in the North ranked their overall satisfaction at Level 5 or 6 out of a 6-point rating scale.

“Looking back today, everything is now history,” said COL (NS) Sim Meng San, Chairman, Executive Committee, HomeTeamNS Khatib. “I applaud the tenacity of HomeTeamNS to keep on pushing its boundaries against all odds, to seize every opportunity to shout out to our Home Team NSmen about their new Clubhouse, and to present best-in-class facilities despite challenging circumstances.”

“To all NSmen across the generations, thank you for your service, for your dedication, your commitment, and sacrifices. You have helped to make Singapore a safe and secure home for all who live here.”

Mr K Shanmugam
Minister for Home Affairs and Minister for Law
Chairman of the HomeTeamNS Board of Governors

HomeTeamNS invites you to be part of our celebration! Till 30 June 2022, head to the HomeTeamNS Khatib’s ManCaves to enjoy an immersive story of Khatib Clubhouse — from a projection wall to an Augmented Reality (AR) sliding display that captures the clubhouse’s defining moments in transforming its architectural vision to reality. Entry to the showcase is free and is open to HomeTeamNS members and the public.

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Club Buzz Featured

First anniversary deals at HomeTeamNS Khatib

It’s HomeTeamNS Khatib Clubhouse’s 1st birthday – and you get to celebrate with great promotions on food, entertainment and education.

TEXT: MELODY TAN

PHOTOS: HOMETEAMNS

Opened in April 2021, HomeTeamNS Khatib – known as Singapore’s first Smart Clubhouse – was a hit from the beginning. Home to unique facilities such as Singapore’s largest indoor adventure hub, Adventure HQ, the only Peranakan-themed children’s indoor playground, T-Play, and Singapore’s first player-versus-player airsoft arena, TactSim, Khatib Clubhouse has proved to be popular with HomeTeamNS members and their family members of all ages.

Come celebrate the clubhouse’s first anniversary with a hotpot lunch buffet, Hari Raya set meal or karaoke session during the month of May and June. (Singing “Happy Birthday” isn’t mandatory, but feel free to do so!)

CELEBRATE HARI RAYA WITH A THAI TWIST

Let the feasting continue with 10 per cent off Hari Raya sets at halal-certified Siam Kitchen, where you can get your fix of Thai specialties like steamed seabass with chili and lime, spring onion omelette, green curry and spicy seafood salad with glass noodles.

The discount is valid only from Mondays to Fridays until 31 May, and HomeTeamNS members must present their digital membership card upon payment at the counter. Check the calendar before you go, as the discount is not valid on public holidays, special occasions like Mother’s Day and the eves of these dates. Note that you can’t use this discount in conjunction with other promotions, discounts, offers or credit/debit card privileges.

STEAM IT UP WITH A HOTPOT BUFFET

If you’re in the mood for soup, check out Suki-Suki Thai Hotpot’s 2-for-2 deal on their regular lunch buffet, featuring a variety of tom yum, chicken and khao soi (coconut curry) bases for you to savour over the 80 minute-long dine-in duration.

Available from Mondays to Fridays until 31 May, this promotion is valid for HomeTeamNS members who present their digital membership cards at payment and cannot be used in conjunction with other promotions, discounts, offers or credit/debit card privileges. The promotion is not available on public holidays, special occasions like Mother’s Day and the eves of these dates.

HELP LITTLE ONES TO READ CONFIDENTLY

If your little one needs help with reading in English, established literacy enrichment centre I Can Read is offering HomeTeamNS members 10 per cent off term fees and a complimentary stationery set until 31 May 2022.

Through their courses, your child will not only improve in English, but also learn to enjoy a good book. To sign up, present your HomeTeamNS digital membership card. Do note that this deal is not valid with any other discounts or promotions.

GO JAPANESE

Craving Japanese food, but can’t make it to Tokyo just yet? Head down to Fuji Izakaya Bar, where HomeTeamNS members enjoy an extra 5 per cent off their existing discount for a total of 15 per cent off the bill until 30 June. Enjoy a wide variety of traditional Japanese dishes alongside an award-winning Izumofuji Daiginjo sake or a Yukari-flavoured (red shiso) cocktail.

Do note that this promotion cannot be used alongside any other discounts or promotion, and that you’ll need to present your HomeTeamNS digital membership card upon payment at the counter.

HAVE A SWEET TREAT WITH YOUR SEAFOOD

Known for being the first to serve live lobster porridge, Orchid Live Seafood is a family-friendly dining destination that boasts signature dishes like chili mud crabs, steamed live soon hock fish, cream cheese Boston lobster and the intriguingly named Steven chicken, made from a 20-year-old secret recipe.

From now until 30 June, HomeTeamNS members who present their HomeTeamNS digital membership cards upon ordering will receive a free dish of fried buns with condensed milk – perfect for those with a sweet tooth.

SING YOUR HEART OUT

After two years of abstaining from group karaoke sing-alongs, it’s time to celebrate Khatib Clubhouse’s first anniversary and more, by rounding up your buddies for 20 per cent off Jewel Music Box’s karaoke sessions and alcohol menu.

This year-round discount is exclusive to HomeTeamNS members only, so be sure to present your HomeTeamNS digital membership card at the counter before belting out your favourite tunes.

HAVE A FUN START TO PRESCHOOL

Have a child who’s eager to learn and make friends? Enrol them in Safari House Preschool and enjoy a registration fee waiver worth S$128.40, as well as two complimentary sets of uniform.

Newly enrolled students must start class by 1 July 2022, and this registration promotion is valid until 30 June 2022, and for new enrolments only. HomeTeamNS members should present their HomeTeamNS digital membership cards upon registration.

EXPERIENCE KHATIB CLUBHOUSE

Get interactive with the story of Khatib Clubhouse, through an experiential showcase titled “Experience Khatib” that runs from now until 30 June 2022, 10am to 8pm at HomeTeamNS Khatib’s ManCave A on Level 5. Entry is free for both HomeTeamNS members and the public.

Check out the innovative multimedia installations, projection wall and Augmented Reality (AR) sliding display, which captures the defining moments in the clubhouse’s journey from architectural vision to award-winning reality. Don’t forget to head over to the Virtual Photobooth to stand a chance to win HomeTeamNS vouchers.

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Here’s why HomeTeamNS Khatib had an awesome first year

Khatib Clubhouse turns one! We look back at an exciting year filled with many firsts and unforgettable memories.

TEXT: MELODY TAN

IMAGES: HOMETEAMNS

Opened progressively from August 2020, Khatib Clubhouse is home to popular, one-of-a-kind facilities like Adventure HQ, TactSim and T-Play. It also hosted events ranging from cultural festivals to seasonal charity drives.

Despite the initial challenges posed by COVID-19, Khatib Clubhouse has welcomed over 1.4 million visitors since its soft launch and collected numerous accolades, such as Parent’s World Best of the Best Family Friend Products and Service, the Building and Construction Authority of Singapore (BCA)’s Green Mark Platinum Award in 2020 and BCA Design & Engineering Safety Merit Award 2021, as well as an Honourable Mention in Architectural Design/Recreational Architecture at the Architecture MasterPrize 2021.

Most notably, the clubhouse clinched the Second Award in the Sports & Recreation (Built) category at the Rethinking The Future Awards 2021 for its state-of-the-art design. This reaffirmed the effort and hard work that was put into interpreting the qualities of Home – security, warmth and trust – and reflecting the emotions and stories of Home Team NSmen in the medium of architecture. 

Said Ms Claire Gan, Senior Manager of the Khatib Clubhouse, “The Clubhouse became operational during a very challenging phase of COVID-19. Within these two years, every milestone was celebrated – the increase of the capacity for the facilities, the rise in group sizes for social gatherings, dining-in at our tenanted facilities, and resuming physical events. Each milestone was important to us, as it meant that more members and patrons could experience the clubhouse and its offerings.”

She added: “I hope that all our HomeTeamNS members experience Khatib Clubhouse with their families, NS buddies and friends. HomeTeamNS Khatib was built for our members. I believe that they are so proud of this Clubhouse, and I hope it becomes their recreational club-of-choice.”

Here’s a look back at some of Khatib Clubhouse’s fun-filled events, as well as reasons why you should check out this award-winning Clubhouse.

1. ROCK CLIMBING WALLS DESIGNED BY A HOME TEAM NSMAN

Khatib Clubhouse houses Adventure HQ, the first and largest multi-installation indoor playground in Singapore. With an area of 2,800 sqm and rising four storeys in height, Adventure HQ was launched in September 2020 at an event graced by Assoc Prof Muhammad Faishal Ibrahim, President of HomeTeamNS.

Its list of exciting features includes Singapore’s longest indoor slide, the first-ever indoor roll glider, a 165m-long artificial indoor cave and the nation’s largest double-tiered indoor challenge ropes course, all of which are designed for cohesion-bonding and team-building activities, as well as simple recreation.

For Home Team NSmen, Adventure HQ even has a personal touch – its climbing walls were curated by CPL (NS) Mohammad Shahril Bin Selamat, a professional artist who painted murals on nine customised Urban Climb Walls.

Despite being recently opened, Adventure HQ scored a coveted accolade: Parents World gave it an award in the ‘Best of the Best Family-Friendly Products and Services for 2020/21’ category, acknowledging it to be one of the best family brands in Singapore.

2. TACTSIM LETS YOU PLAY FIRST-PERSON SHOOTERS – IN REAL LIFE

Ever wanted to “battle” your friends in real life? Singapore’s first indoor Player-versus-Player Airsoft facility, TactSim, aims to provide a safe and realistic training environment for NSmen to experience combat.

Launched in November 2020, TactSim is a popular venue for team-building and recreational exercises that develop camaraderie and leadership skills, through cultivating teamwork, honesty and communication.

This world-class sporting destination was also specially created by NSmen for their fellow Home Team members. Said Ms Agnes Eu, the Chief Executive of HomeTeamNS: “TactSim was conceptualised through the valuable and expert advice of a team of passionate NSmen, who are determined to put in place a best-in-class facility for their fellow NSmen.”

3. IT HAS SINGAPORE’S ONLY PERANAKAN-THEMED INDOOR PLAYGROUND

Playtime comes with a side of heritage at T-Play Khatib, which was opened in December 2020. The Peranakan-themed indoor playground was created in partnership with The Intan, an award-winning local Peranakan Home Museum. This ongoing partnership includes Peranakan-themed events and activities like the annual Peranakan Festival at Khatib Clubhouse, giving visitors more to look forward to on festive occasions and holidays.

To engage little ones and hone their development, sense of direction and coordination, T-Play combines traditional children’s favourites like a ball pit and interactive trampoline with newer features like a climbing slide tunnel, sports pitch, foam ball shooting arena and ninja course.

These fun attractions are decked out in the bright colours and designs associated with Peranakan culture, in celebration of the pioneering spirit of Singapore’s original Babas and Nyonyas. Proving its popularity, T-Play was given Parents World’s ‘Best of the Best Family-Friendly Products and Services 2020/21’ award for the second time.

4. YOU CAN SWIM AND GET FIT

Khatib Clubhouse is home to a Fitness Workz Premium gym, which has amenities designed to make your gym experience live up to the “premium” tag. These include smart electronic lockers, steam rooms and in-house fitness classes, so you can pick up tips on how to make the most of training machines like the chest press and lat pull-down.

Cool off afterwards in the eight-lane pool, equipped with eco-filtration technology that improves water quality while reducing chlorine usage – no more burning eyes when you dive in.

5. WHEN COVID-19 STRUCK, KHATIB CLUBHOUSE IMPROVISED AND ADAPTED QUICKLY

Planning for the much-anticipated Culture Shiok festival was already underway when Phase 2 (Heightened Alert) was announced, in response to the COVID-19 pandemic in 2021.

Instead of cancelling the event, Khatib Clubhouse showcased its versatility by taking the event online.

HomeTeamNS members and their families logged on to join Facebook Live gameshows, attend exclusive online craft workshops, and learn more about the famous dishes of the four featured cultures – Malay, Peranakan, Indian and Chinese – across four weekends. Proof that you don’t need to leave home to explore Singapore’s rich cultural heritage.

6. KHATIB CLUBHOUSE OFFERS FUN FOR THE WHOLE FAMILY

October 2021 saw Khatib Clubhouse decked out in spooky decorations for Halloween, which served as a great opportunity to relish scares and thrills for many HomeTeamNS members and their families.

Highlights included the 5 Stories of Horror, which saw participants solving mysteries by carrying out tasks in pairs with the help of a survival guide, and CarnEVIL, which featured game booths where participants could try their luck and win prizes and popcorn.

On this occasion, children got to go trick-or-treating with the clubhouse mascots and join their parents in strutting down the EVIL Runway in costumes. They also got to take part in the Terrorfic Hunt, a digital scavenger hunt that saw them working with their parents to search for hidden clues and messages across all five storeys of Khatib Clubhouse – a fun family boo-nding exercise to remember.

7. KHATIB CLUBHOUSE SHOWED HOW MUCH ITS MEMBERS CARED DURING CHRISTMAS

December is the season of giving – and in December 2021, Khatib Clubhouse provided some festive joy to the less-fortunate by getting 123 members and guests to contribute care packs and play passes. The care packs contained groceries and toiletries, while the play passes provided admission to T-Play and Adventure HQ.

Beneficiaries included the Tak Takut Kids Club by 3 Pumpkins, a community space for children, and the Sunshine Welfare Action Mission Home, a voluntary welfare organisation providing integrated nursing home care services to the elderly.

Members and guests who had contributed the care packs and play passes were invited to a Christmas carnival at Khatib Clubhouse, featuring a bouncy castle, games and a Merry Bag with a voucher for gelato at Jewel Café.

By putting a smile on both givers’ and beneficiaries’ faces, Khatib Clubhouse enabled its members and guests to feel good while doing good.

Missed out on the official opening of HomeTeamNS Khatib? Look back at the unveiling of Singapore’s first smart clubhouse.

There’s so much to look forward to and enjoy at HomeTeamNS Khatib! Subscribe to Frontline Digital Newsletters and follow us on our social media pages to stay up-to-date on events and happenings at the clubhouses.

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Club Buzz

An unforgettable Sea-nic getaway

HomeTeamNS members and their loved ones celebrated Valentine’s Day on the high seas.

TEXT: ADLINA ADAM

PHOTOS: CLAIRE GAN, SIM JOO JIN, & CHENG CHEE WEE

From 14 to 17 February 2022, HomeTeamNS members and their families boarded a Royal Caribbean cruise to nowhere for a long-awaited and well-deserved vacation. The members had a fun and relaxing time as they enjoyed a variety of activities, from rock-climbing and bumper cars rides to live performances. Another 4D3N cruise set sail on 14 March 2022.

HomeTeamNS members — Mr Sim Joo Jin, Ms Claire Gan and Mr Cheng Chee Wee — share their getaway memories with Frontline.

GOING BACK TO THE HIGH SEAS

As the COVID-19 restrictions on travel eased up, members were ready to pack their bags and soak in some Vitamin-sea.

HomeTeamNS member Ms Claire Gan and her family usually went on annual overseas trips before the pandemic struck. Although this cruise sailed within Singapore waters, she felt that it was the next best thing. “It felt really liberating to pack for a trip, carry our luggage and go through Immigration,” she said.

A VACATION TO REMEMBER

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The Sea-nic Getaway was more than just a cruise to nowhere. Many HomeTeamNS members celebrated significant milestones and anniversaries during the trip. Mr Cheng Chee Wee and his wife commemorated the 20th anniversary of their first Valentine Day’s date. On that first outing, he had taken her on a two-hour cruise around Singapore. This time, he extended the date to a three-day cruise.

For Mr Sim Joo Jin, besides celebrating their love, the cruise was an opportunity to announce his wife’s pregnancy with their second baby to his friends.

ACTIVITIES FOR THE YOUNG AND YOUNG AT HEART

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The Royal Caribbean International’s Quantum of the Seas offers exciting activities and facilities from stem to stern. From live performances to all-weather entertainment, there was something for every age group.

While Mr Sim buckled up and took the bumper cars for a spin, Mr Cheng enjoyed a dip in the Solarium pool with his wife. Ms Gan went head-to-head with her family in a game of Pickleball at Seaplex, the largest indoor active space at sea.

After a fruitful day, the holidaymakers unwound with dazzling performances and shows such as Sequins & Feathers, and other original Royal Caribbean productions featuring contemporary dances, headline musical acts, high diving, aerial acrobatics and more.

ONWARD WITH MORE HOMETEAMNS EVENTS

For the members, the cruise sparked memories of previous HomeTeamNS events that they have attended. Among these was the Family Day at Universal Studios Singapore (USS) in 2019 where the entire theme park was booked for HomeTeamNS members and their families.

One of Ms Gan’s fondest memories occurred when all the members gathered at the Water World theatre and did a Kallang Wave together.

“What I enjoy is the kampung spirit where you can engage in family activities and bump into our Home Team friends in an exclusive members-only event,” says Mr Cheng.

HomeTeamNS members can keep their eyes peeled for the latest updates on the next exclusive event with Royal Caribbean International’s Spectrum of the Seas Cruise on HomeTeamNS’ Facebook Page or website.

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