On 20/11/19 at 2.00pm, a group of my 39 kids entered clip and climb for 1 hour package. The cost come to $13.5 per hour per pax. They said they drew up this special 1 hour package for a group like us. However, the putting on of harnesses and the briefing by instructor took up 23 minutes. They assigned 3 Instructors to the kids but the Instructors are not prompt in attending to the kids. 2 Instructors were talking as one of them came late at 2.05pm. As a result, the kids were waiting to be harnessed. I approached the counter and asked the staff to extend the timing. She extended the timing from 3pm to 3.15pm. To my disappointment, the kids were told to stop at 3.06pm. I felt that the whole thing is not justifiable even though I was told the briefing was included into the 1 hour climb. But I know from my past visit, the briefing took only 10 mins for 90 mins climb. In the end, many of my kids were disappointed as most of them managed to climb 1 wall to 3 walls while others did not manage to climb at all. I’m paying $528 for almost nothing.

bad

This was my first time visiting hometeam NS clip and climb! Shoutout to the 2 staff. Sharfana and Wani for being
Friendly and helpful throughout my climb!

It was our first visit and I brought my two kids – 6 and 2++ to climb on Tuesday, 2pm. They had such a great time and loved every second. I am in awe of your staff (Hady) who was taking care of the kids. He was extremely patient and had a way with kids. i usually don’t write feedback or compliment but your staff truly deserve this acknowledgement. Well done!

Went on a weekend at around 9.00pm and whole climbing area was cleared so my friend and I were very lucky to get the whole place to ourselves! Professional and fun staff looking out for us and guiding whenever we didn’t know which next step to take. Variety of fun walls (if you go at night they on the disco lights and edm lols) which make it more unique than normal rock climbing! Would recommend for fun hangout with friends, might be too easy if you’re a professional rock climber!

I went at the last session (9-10.30pm). My friend and I came late and the staff were so keen to guide us through everything quickly and concisely so that we can maximise our climbing time. They staffs are very encouraging and friendly!! There were also nobody else around so we had the whole space to us which is so awesome

1) It stated that as long as kid is above 10kg is suitable BUT is totally not the case. I went with excitement n come out with disappointment
2) Is very cramp and with everyone queuing n standing all over the place. You won’t be able to hear “watch out”
3) Messy n disorganized. People cutting queue. Not enough instructors to really “look after” you
4) Is not a place for family bonding

Ryan helped me to climb almost all the walls.

My family enjoyed the event. Facilities and staff were very friendly and welcoming.

Thanks to you and your team for arranging today’s event. My team had a great time at Clip ‘N Climb.
Special compliments to games specialist Aisha for her professionalism and good customer service as well.