OFFICER, ADVENTURE CENTRE / GUEST VILLA FACILITY

Job Description

Main / Key Responsibility

  1. Conduct Daily Check of the Villas and Ensure that all amenities in the Villas are in good condition.
  2. To be responsible in delivering a first class service experience during the villa checking-in and checking-out. To ensure that the villas are in good working condition at all times.
  3. To provide a positive customer experience.
  4. To be responsible for the accuracy of floats as part of the opening and closing of counter duties.
  5. Manage members’ enquiries
  6. Manage the Check-In and Check-Out
    • Pre-inspection of the room conditions before release for occupancy
    • Verifying on inventory items upon check-in
    • Checking of inventory items and room conditions upon check-out
    • Activation of housekeeping for turnover of rooms
    • Issuance of towels, bed linen for turn-over and monitor items sent for laundry
  7. Maintain a safe, tidy and clean Service Counter by complying with rules and regulations, policies and procedures.
  8. To assist in liaising with contractors in respect of security, cleaning and ad-hoc building or repair works in the villa.
  9. To attend to Members’ feedbacks/complaints at the Villa
  10. To report any faults or damages found on equipment, villa facility or any fittings within the facility ground to the Club Ops Department


Duties / Tasks

  1. To take charge of the set-up of logistics and equipment for events activities, and corporate programmes organized in the Villas @ HomeTeamNS
  2. Ensure that information and marketing collaterals for the villas within the Club are up to date.
  3. To manage the filing of registry records of maintenance contracts, services and invoice and ensure that all paperwork is in order.
  4. To perform any other duties as designated or required by management from time to time.
  5. Ensure the safety of participants of the HTNS Adventure Centre at all times.
  6. To assist with supervisor to check on regular risk and safety assessment on present and future training activities, programmes areas, courses and clinics etc.
  7. Performs first-line management of any crisis situation in the field.
  8. Performs regular internal maintenance works on facilities, equipment and areas
  9. To assist supervisor on quarterly inspection on training equipment to ensure their safety.
  10. Attend staff training to ensure constant improvement of hard and soft skills.
  11. Attend all meetings unless on leave or given exemption by the Manager
  12. Performs any other duties assigned by BD&M Manager

 

JOB REQUIREMENT

  • At least GCE “O” level, N-Level, NITEC or Higher NITEC holder.
  • Have been working at least 1 year in the similar working experience and industry.
  • Passion and pleasant, and good customer service skill.
  • Good Communication Skill.