Guest Relations Officer

JOB RESPONSIBILITIES

Front Desk

  • To ensure that the counter and lobby lounge is operational ready at all times.
  • To ensure all transactions are accurate, on time and carried out in accordance to set processes/procedure.
  • To equip with good product knowledge.
  • To attend to all queries on membership and club’s offerings.

Inventory and Monies

  • To be responsible for all monetary transactions are accurate, recorded and accounted for.
  • To be accountable for safekeeping and recording of inventories and assets.

Customer Service

  • To deliver quality service to members and guests.
  • To attend to customers feedback and complains.
  • To engage all visitors and host organised groups.

CRM system

  • To ensure that the system is maintained and operational at all times.

Management report

  • To be responsible for collation of data, preparation and presentation of management reports.

Publicity and Promotion

  • To promote the club’s offerings and services to members and guests.
  • To promote membership sign-ups.
  • To assist in publicity of events and activities organised by the club.

Others

  • To assist in events and activities organized by the club or HomeTeamNS.
  • To undertake any such additional duties that are reasonably commensurate with the level of this post.
HomeTeamNS Bukit Batok Swimming Pool will be closed for the upgrading of the filtration system and underwater tiles from 13 Aug 2018 - 31 Oct 2018. The pool will reopen on 1 Nov 2018.
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