Guest Relations Officer

JOB RESPONSIBILITIES

Front Desk

  • To ensure that the counter and lobby lounge is operational ready at all times.
  • To ensure all transactions are accurate, on time and carried out in accordance to set processes/procedure.
  • To equip with good product knowledge.
  • To attend to all queries on membership and club’s offerings.

Inventory and Monies

  • To be responsible for all monetary transactions are accurate, recorded and accounted for.
  • To be accountable for safekeeping and recording of inventories and assets.

Customer Service

  • To deliver quality service to members and guests.
  • To attend to customers feedback and complains.
  • To engage all visitors and host organised groups.

CRM system

  • To ensure that the system is maintained and operational at all times.

Management report

  • To be responsible for collation of data, preparation and presentation of management reports.

Publicity and Promotion

  • To promote the club’s offerings and services to members and guests.
  • To promote membership sign-ups.
  • To assist in publicity of events and activities organised by the club.

Others

  • To assist in events and activities organized by the club or HomeTeamNS.
  • To undertake any such additional duties that are reasonably commensurate with the level of this post.
HomeTeamNS Sembawang carpark will be closed from 22 - 25 November 2018 for an event. We seek for your kind understanding.
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