{"id":26122,"date":"2023-02-10T10:00:33","date_gmt":"2023-02-10T02:00:33","guid":{"rendered":"https:\/\/www.hometeamns.sg\/frontline\/?p=26122"},"modified":"2024-04-02T12:24:09","modified_gmt":"2024-04-02T04:24:09","slug":"help-from-new-technology-guided-by-core-principles","status":"publish","type":"post","link":"https:\/\/www.hometeamns.sg\/frontline\/help-from-new-technology-guided-by-core-principles\/","title":{"rendered":"Help from new technology, guided by core principles"},"content":{"rendered":"\t\t
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TransCom NS Commander <\/em>DAC (NS) Mohammad Nurizham Shah; and SC\/CPL Ryan Lui, an Assistant Ops Field Instructor with TransCom, share their thoughts on how technology has increased the effectiveness of servicemen even as it shapes how they interact with the public<\/em>.<\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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PHOTOS: DAC (NS) SHAH AND SC\/CPL RYAN LUI<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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In over 25 years of service, DAC (NS) Mohammad Nurizham Shah Bin Abdullah has experienced and witnessed plenty of change within the Singapore Police Force (SPF) and the environment it operates in.\u00a0<\/p>

As the National Service (NS) Commander of Transcom, DAC (NS) Shah works with fellow NS Key Appointment Holders and their regular counterparts to ensure that NSmen are equipped with the skills needed to protect Singapore\u2019s Public Transport System. While technology has increased the effectiveness of TransCom officers, certain tenets \u2013 like the SPF\u2019s core values of courage, loyalty, integrity and fairness \u2013 remain unchanged and form the bedrock of how full-time officers and NSmen perform their duties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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FUTUREPROOFING SECURITY OPERATIONS WITH TECHNOLOGY<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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DAC (NS) Shah and other TransCom participants at last year's HomeTeamNS REAL\u00ae Run.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Technology has helped offset the dual challenge of a declining birth rate \u2013 which translates to a smaller pool of NSFs \u2013 and a rapidly expanding MRT network. Singapore\u2019s current rail network is about 200km in length<\/a>, but this will be extended to about 360km<\/a> by 2030 with the completion of new routes, like the Thomson-East Coast line and Cross Island line.<\/p>

Apart from more advanced weapons and training aids, TransCom leverages technology to increase the effectiveness of its officers. \u201cTechnology such as CCTV cameras and data analytics will enhance policing efforts in solving and preventing crime,\u201d says DAC (NS) Shah.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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IN THE PUBLIC EYE<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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While technology has been a force multiplier, it has \u2013 in the form of social media and mobile devices \u2013 also changed how servicemen interact with the public. This, according to DAC (NS) Shah, has presented new challenges to servicemen today, compared to when he was an NSF himself. \u201cThis intense public scrutiny in crowded places is something which TransCom officers have to deal with every day,\u201d he says. \u201cThey are often on foot patrol, and unlike conventional ground officers, cannot return to the patrol car while on duty.\u201d<\/p>

The prevalence of mobile devices, social media accounts and excellent mobile broadband coverage mean that anyone has the ability to become a content provider. However, content without context can create unnecessary complications. \u201cWe do have commuters taking videos of policeman at work and circulating them on social media,\u201d DAC (NS) Shah shares. \u201cMost of the videos only show part of the incident and may be taken out of context. Therefore, we always advise the public to refrain from uploading or re-sharing such videos.\u201d He adds that SPF\u2019s Facebook page<\/a> provides updates to the public on the actual scenario in an incident. \u201cWe understand the pressure faced by our officers and have assured them that as long as they carry out their duties professionally, we will always be there to defend them against any allegations.\u201d he stresses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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DUTIFUL DILIGENCE<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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SC\/CPL Ryan Lui (middle) with NSF trainers and medics at the 188th intake TransCom Basic Course Graduation at TransCom Base last year.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This commitment to duty is a value that SC\/CPL Ryan Lui Ching Yiu is very familiar with. As an Assistant Ops Field Instructor, he assists full-time officers to train TransCom officers in police contact tactics, weapon handling and first responder training.<\/p>

He is also deployed to patrol the MRT network, especially during major events such as the National Day Parade and New Year\u2019s celebrations \u201cNS has taught me to be responsible and also to complete all task that have been assigned to me, as this may have a direct or indirect impact on others,\u201d says SC\/CPL Lui. \u201cThis has clearly been outlined within my work as a police officer from managing my administrative work as a trainer to handling incidents within the MRT system as a patrol officer,\u201d he adds. \u201cEveryone, myself included, is accountable for our actions, decisions and behaviour, so we take our work seriously.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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HOW TRANSCOM IS PARTNERING THE PUBLIC<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The Public Transport Security Command\u2019s (TransCom) Riders-On-Watch<\/a> (ROW) initiative encourages commuters to help create a safer environment for all, by sharing latest crime information affecting the public transport system with ROW volunteers. Aside from keeping an eye out for suspicious activities, the SPF hopes that ROW volunteers will share the information with their family and friends helping to create a more informed community.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Like our stories? Subscribe to our Frontline Digital newsletters now! Simply download the <\/em>HomeTeamNS Mobile App<\/em><\/a> and update your communication preference to \u2018Receive Digital Frontline Magazine\u2019, through the App Settings.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

TransCom NS Commander DAC (NS) Mohammad Nurizham Shah; and SC\/CPL Ryan Lui, an Assistant Ops Field Instructor with TransCom, share their thoughts on how technology has increased the effectiveness of servicemen even as it shapes how they interact with the public. PHOTOS: DAC (NS) SHAH AND SC\/CPL RYAN LUI In over 25 years of service, DAC (NS) Mohammad Nurizham Shah Bin Abdullah has experienced and witnessed plenty of change within the Singapore Police Force (SPF) and the environment it operates in. As the National Service (NS) Commander of Transcom, DAC (NS) Shah works with fellow NS Key Appointment Holders and their regular counterparts to ensure that NSmen are equipped with the skills needed to protect Singapore\u2019s Public Transport System. While technology has increased the effectiveness of TransCom officers, certain tenets \u2013 like the SPF\u2019s core values of courage, loyalty, integrity and fairness \u2013 remain unchanged and form the bedrock of how full-time officers and NSmen perform their duties. FUTUREPROOFING SECURITY OPERATIONS WITH TECHNOLOGY DAC (NS) Shah and other TransCom participants at last year’s HomeTeamNS REAL\u00ae Run. Technology has helped offset the dual challenge of a declining birth rate \u2013 which translates to a smaller pool of NSFs \u2013 and a rapidly expanding MRT network. Singapore\u2019s current rail network is about 200km in length, but this will be extended to about 360km by 2030 with the completion of new routes, like the Thomson-East Coast line and Cross Island line. Apart from more advanced weapons and training aids, TransCom leverages technology to increase the effectiveness of its officers. \u201cTechnology such as CCTV cameras and data analytics will enhance policing efforts in solving and preventing crime,\u201d says DAC (NS) Shah. IN THE PUBLIC EYE While technology has been a force multiplier, it has \u2013 in the form of social media and mobile devices \u2013 also changed how servicemen interact with the public. This, according to DAC (NS) Shah, has presented new challenges to servicemen today, compared to when he was an NSF himself. \u201cThis intense public scrutiny in crowded places is something which TransCom officers have to deal with every day,\u201d he says. \u201cThey are often on foot patrol, and unlike conventional ground officers, cannot return to the patrol car while on duty.\u201d The prevalence of mobile devices, social media accounts and excellent mobile broadband coverage mean that anyone has the ability to become a content provider. However, content without context can create unnecessary complications. \u201cWe do have commuters taking videos of policeman at work and circulating them on social media,\u201d DAC (NS) Shah shares. \u201cMost of the videos only show part of the incident and may be taken out of context. Therefore, we always advise the public to refrain from uploading or re-sharing such videos.\u201d He adds that SPF\u2019s Facebook page provides updates to the public on the actual scenario in an incident. \u201cWe understand the pressure faced by our officers and have assured them that as long as they carry out their duties professionally, we will always be there to defend them against any allegations.\u201d he stresses. DUTIFUL DILIGENCE SC\/CPL Ryan Lui (middle) with NSF trainers and medics at the 188th intake TransCom Basic Course Graduation at TransCom Base last year. This commitment to duty is a value that SC\/CPL Ryan Lui Ching Yiu is very familiar with. As an Assistant Ops Field Instructor, he assists full-time officers to train TransCom officers in police contact tactics, weapon handling and first responder training. He is also deployed to patrol the MRT network, especially during major events such as the National Day Parade and New Year\u2019s celebrations \u201cNS has taught me to be responsible and also to complete all task that have been assigned to me, as this may have a direct or indirect impact on others,\u201d says SC\/CPL Lui. \u201cThis has clearly been outlined within my work as a police officer from managing my administrative work as a trainer to handling incidents within the MRT system as a patrol officer,\u201d he adds. \u201cEveryone, myself included, is accountable for our actions, decisions and behaviour, so we take our work seriously.\u201d HOW TRANSCOM IS PARTNERING THE PUBLIC The Public Transport Security Command\u2019s (TransCom) Riders-On-Watch (ROW) initiative encourages commuters to help create a safer environment for all, by sharing latest crime information affecting the public transport system with ROW volunteers. Aside from keeping an eye out for suspicious activities, the SPF hopes that ROW volunteers will share the information with their family and friends helping to create a more informed community. Like our stories? Subscribe to our Frontline Digital newsletters now! Simply download the HomeTeamNS Mobile App and update your communication preference to \u2018Receive Digital Frontline Magazine\u2019, through the App Settings.<\/p>\n","protected":false},"author":29,"featured_media":26123,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[250,17],"tags":[],"class_list":["post-26122","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","category-in-the-force"],"acf":[],"yoast_head":"\nHelp from new technology, guided by core principles - Frontline<\/title>\n<meta name=\"description\" content=\"TransCom NS Commander DAC (NS) Shah Bin Abdullah on how technology has increased the effectiveness of servicemen.\" \/>\n<meta name=\"robots\" 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