{"id":11618,"date":"2020-12-14T12:29:57","date_gmt":"2020-12-14T04:29:57","guid":{"rendered":"https:\/\/www.hometeamns.sg\/frontline-tmp\/?p=11618"},"modified":"2020-12-14T17:17:59","modified_gmt":"2020-12-14T09:17:59","slug":"the-people-that-make-great-company","status":"publish","type":"post","link":"https:\/\/www.hometeamns.sg\/frontline\/the-people-that-make-great-company\/","title":{"rendered":"The People who Make HomeTeamNS Great for Guests"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

As HomeTeamNS marks a significant milestone this year, Frontline meets four staff members who have grown from strength to strength with the association.<\/h4>\n

[\/vc_column_text][vc_column_text]TEXT: KEENAN PEREIRA
\nPHOTOS: ALVIN TEO[\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=”Finding Success in Fitness” font_container=”tag:h2|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_single_image image=”11574″ img_size=”full” add_caption=”yes” css=”.vc_custom_1607392664480{margin-bottom: 5px !important;border-bottom-width: 5px !important;padding-bottom: 5px !important;}”][vc_custom_heading text=”Mr Jamal bin Moideen, 46
\nFitness supervisor
\nYears of service: 18″ font_container=”tag:h3|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1607392652040{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”][vc_column_text]As someone who exercises at least thrice a week and who lists Muay Thai<\/em> as his go-to workout, Mr Jamal bin Moideen believes his attitude towards fitness has helped him find job satisfaction in his 18-year career at HomeTeamNS. \u201cI enjoy working with people of all fitness levels and am passionate about sharing my knowledge with them \u2014 to help those who need help become fitter and healthier,\u201d shares the Fitness Workz trainer.<\/p>\n

One of his most satisfying work experiences happened 15 years ago, when he first helped a group of NSmen pass their Individual Physical Proficiency Test (IPPT). To do this, he designed and implemented a five-week intensive gym routine that saw participants lunging, climbing and running their way to fitness. \u201cSeeing them achieve something that they never thought they could was very rewarding,\u201d says Mr Jamal.<\/p>\n

Today, the 46-year-old continues to find joy at work in new ways, including embracing technology to help members with their fitness. Due to the COVID-19 pandemic, Fitness Workz collaborated with The Straits Times<\/em> on #STayHome Workout, a five-day workout series during the Circuit Breaker period.<\/p>\n

Preparing and planning for these digital workouts took some time, as Mr Jamal and his team had to think of ways to ensure that every participant enjoyed an effective workout. They eventually came up with five sets of workouts, one for each day: Family exercises that parents could do with their children; exercises using everyday objects such as a backpack, frying pan and water bottle; stretching exercises using a chair; a boxing fitness workout and a dynamic bodyweight workout.<\/p>\n

\u201cWe have had to adapt to the new normal and think outside the box,\u201d reflects Mr Jamal. \u201cThat\u2019s something that my years at HomeTeamNS has instilled in me.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n

\u201cIt\u2019s a special feeling when you can help a gym-user improve their form and fitness \u2014 you\u2019re really making a difference to their life and future.\u201d<\/h3>\n

[\/vc_column_text][vc_row_inner][vc_column_inner][vc_custom_heading text=”Nothing by Chance” font_container=”tag:h2|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_single_image image=”11575″ img_size=”full” add_caption=”yes” css=”.vc_custom_1607392728034{margin-bottom: 5px !important;border-bottom-width: 5px !important;padding-bottom: 5px !important;}”][vc_custom_heading text=”Ms Su Hong, 48
\nSenior Executive, Slot Operations
\nYears of service: 20″ font_container=”tag:h3|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1607392739606{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”][vc_column_text]You\u2019ve been with HomeTeamNS for 20 years \u2014 that is a long time.<\/strong><\/p>\n

Yes, I joined in 2000, before the merger of the Singapore Police Association for National Servicemen (SPANS) and the Singapore Civil Defence Association for National Servicemen (CDANS).<\/p>\n

The office was then at Orchard Building and located near to the Somerset MRT station. I was a young mother and looking for an organisation that provided work-life balance. Working at HomeTeamNS enabled me to pick my kids up from childcare every day, as well as cook dinner for my family. My two girls are now young adults. I am grateful that my career has allowed me to be a part of their growing-up years.<\/p>\n

Tell us about your work at HomeTeamNS.<\/strong><\/p>\n

As a Senior Executive (Slot Operations), I ensure that the daily slot machine collections across four locations are in order, and that the 20 staff working with the slot machines follow standard operating procedures (SOPs) related to customer service and daily operations. I\u00a0took up my present role about
\nsix years ago. Prior to that, I served as a finance assistant in the finance department for 14 years. What\u2019s funny is that although I work with slot machines, I\u2019ve never actually played them myself!<\/p>\n

How has COVID-19 affected your work?<\/strong><\/p>\n

During the Circuit Breaker, all clubhouses were closed, but we used the time to review our SOPs and to upgrade our individual skillset. I have always been interested in learning more about customer service, so I attended a few online courses on that. Looking back, working from home was a blessing and I\u2019m grateful for the support from the management.<\/p>\n

Tell us abour your most memorable moment at HomeTeamNS.<\/strong><\/p>\n

It happened within a year of joining. On my birthday, the Human Resources team organised a surprise celebration and it was the first time that someone
\nhad done that for me. There was a cake, makan and laughs all around. I still remember that day fondly because it made me feel like I was part of the family.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n

\u201cWhen I started working at HomeTeamNS, everything was manual. But over the years, we have adapted to new technologies and automated many processes. Changes like these keep work exciting for long-serving staff like myself.\u201d<\/h3>\n

[\/vc_column_text][vc_row_inner][vc_column_inner][vc_custom_heading text=”Building Deep Bonds ” font_container=”tag:h2|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_single_image image=”11576″ img_size=”full” add_caption=”yes” css=”.vc_custom_1607393048918{margin-bottom: 5px !important;border-bottom-width: 5px !important;padding-bottom: 5px !important;}”][vc_custom_heading text=”Mr Tang Ming Ker, 44
\nExecutive, Membership
\nYears of service: 22″ font_container=”tag:h3|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1607393058386{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”][vc_column_text]Whenever any of the 200,000 HomeTeamNS members has questions about benefits, promotions or schemes, they turn to the association\u2019s membership team, which Mr Tang Ming Ker has been a part of for more than two decades. But as he shares, his relationship with HomeTeamNS goes even further
\nback. \u201cWhen I was serving my NS in SCDF in 1996, I was attached to the former CDANS, where I helped out in administrative and reception matters,\u201d recalls the 44-year-old.<\/p>\n

After completing his tertiary education, Mr Tang returned to CDANS, which would later merge with SPANS to form HomeTeamNS. \u201cI was very fond of
\nthe culture and thought it would be a good place to begin my career,\u201d he says. \u201cIn fact, I enjoy my work so much that I haven\u2019t left!\u201d<\/p>\n

In the course of his work, Mr Tang is able to observe how members engage with HomeTeamNS \u2014 and how these interactions have evolved over the years. \u201cThey are now more active, and use our clubhouses and participate in our events more frequently,\u201d he says, crediting this to the efforts undertaken by HomeTeamNS to understand and connect with members. \u201cWe have members from all ages and backgrounds, and we keep this in mind when we organise activities and programmes.\u201d<\/p>\n

Mr Tang adds that his team also relies on members\u2019 feedback to understand what matters to NSmen and their families. Early in his career, these responses were compiled in hard copy, resulting in excessive paperwork. \u201cWe have since adopted new technologies to smoothen operations and this has made it easier for our members to engage with us,\u201d he explains, adding that most of his department\u2019s work has been digitalised and has gone online. \u201cLearning these new processes and programmes has kept work fresh for me.\u201d[\/vc_column_text][vc_column_text]<\/p>\n

\u201cThe most rewarding aspect of my job has been watching our members increase their engagement with HomeTeamNS. It is gratifying to know that I am giving back to my fellow Home Team NSmen.\u201d<\/h3>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=”More than just Lifesaving” font_container=”tag:h2|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_single_image image=”11577″ img_size=”full” add_caption=”yes” css=”.vc_custom_1607392970687{margin-bottom: 5px !important;border-bottom-width: 5px !important;padding-bottom: 5px !important;}”][vc_custom_heading text=”Mr Foo Sek Liang, 45
\nPool supervisor
\nYears of service: 20″ font_container=”tag:h3|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1607392983318{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”][vc_column_text]\u201c3 November 2019 is a day I\u2019ll never forget. That afternoon at the HomeTeamNS Bukit Batok pool\u2014where I am a pool supervisor and lifeguard\u2014I saw a young boy, who looked to be around four years old, plunging into the adult pool. I immediately blew my whistle and ran towards where he was and jumped into the water. I pulled him to safety and reunited him with his parents.<\/p>\n

During my training to become a lifeguard, I learnt that being one doesn\u2019t just mean watching out for people in the water. It begins the moment they step into the swimming pool premises \u2014 we are trained to observe swimmers and assess their fitness and comfort with the water even before any sign of trouble. By doing so, we can keep our eyes on those who may need help the most.
\nLifeguards train regularly and we take part in an annual fitness and competency test that requires us to swim 400m non-stop under 11 minutes. I\u2019m also a certified swimming instructor, and as a familiar face at the pool, swimmers sometimes approach me for swimming tips, and I\u2019m more than happy to share my lessons with them.<\/p>\n

My duties as a pool supervisor extend beyond lifesaving. I am in charge of manpower rostering so that each one of our clubhouse pools is suitably manned. I also ensure that the water quality meets necessary standards. This management role may surprise some, as people have a misconception that there isn\u2019t much room for career growth as a lifeguard.[\/vc_column_text][vc_column_text]<\/p>\n

\u201cI am deeply passionate about swimming, so you\u2019re likely to find me at the pool on my off days as well. I enjoy interacting with pool-users and sharing my knowledge
\nof swimming with them.\u201d<\/h3>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][vc_custom_heading text=”Other posts you might like: ” font_container=”tag:h2|text_align:left|color:%23dd1111″ google_fonts=”font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic”][box_1 query_per_page=”2″ query_manual_ids=”11372, 11414″ meta_category=”” meta_date=”” meta_views=”” meta_author=”” meta_comment=”1″ load_more_btn=””][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] As HomeTeamNS marks a significant milestone this year, Frontline meets four staff members who have grown from strength to strength with the association.<\/p>\n","protected":false},"author":14,"featured_media":11789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[20],"tags":[22],"class_list":["post-11618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-close-up"],"acf":[],"yoast_head":"\nThe People who Make HomeTeamNS Great for Guests - Frontline<\/title>\n<meta name=\"description\" content=\"As HomeTeamNS marks a significant milestone this year, Frontline meets four staff members who have grown from strength to strength with the association.\" 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