HomeTeamNS - Chalets: Rules & Regulations

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		Adventure Ctr @ Bukit Batok Pasir Ris Port Dickson Sembawang Rules & Regulations

Chalets: Rules & Regulations

For any enquiries, please email chalets@HomeTeamNS.sg.

Rules and Regulations
Governing the use of HomeTeamNS Holiday Chalets

s General Rules and Regulations s Adventure Centre Chalets s
s Pasir Ris Chalets s Port Dickson Chalets s Sembawang Resort s

General Rules and Regulations

Useful Information | Representations & Warranties | Availability/Confirmation/Changes
Charges & Payment | Cancellation and Refund | Liability & Indemnity

All successful applicants for chalets in HomeTeamNS (hereinafter "Occupants") are required to comply with the following regulations:

The resorts are for the recreational use of the Occupants, their relatives and guests. Occupants, their relatives and guests are to abide by these regulations.

Subletting of the chalets is not permitted.

Occupants should observe the recommended capacity of each chalet. All other guests, other than the registered Occupants are to leave the chalet premises by 12 midnight. HomeTeamNS reserves the right to request occupants who are found to have violated this regulation to leave the resort.

Occupants will permit reasonable access and inspection of their chalets by authorized agents of HomeTeamNS at all reasonable times.

Users of the swimming pool and jacuzzi at the Adventure Centre Chalets and Sembawang Resort must be attired in proper swim wear and comply with all rules and regulations of the clubhouse on the use of the facilities (as displayed at the pool concourse).

Occupants are responsible for any breakage, loss of or damage to any property in their bungalow, chalet and resort grounds and thus will be required to pay for the cost of repairs or replacements.

All charges payable (breakage, loss, rental of items, etc.) will be offset from the deposit paid. Any outstanding amount is to be paid via cash upon checkout.

Professional sound systems with tower speakers and sub-woofers are not allowed within the resort premises. We reserve the right to terminate the booking of any occupant found to have violated this regulation and/or disturbing his/her neighboring chalets. No refunds on the booking will be given in such cases.

No external tentages/ marquee / playground equipment / bouncing castles / are allowed to be set up at the chalet premises. We reserve the right to terminate the booking of any occupant found to have violated this regulation and/or disturbing his/her neighboring chalets. No refunds on the booking will be given in such cases.

No pets are allowed within the chalet and resort premises. We reserve the right to terminate the booking of an occupant should he/she be found bringing in any pets into the chalet/ resort grounds. No refunds on the booking will be given in such cases. The occupant may also be disqualified from using all HomeTeamNS Chalets in the future.

Noisy activities and games must not be held in the chalet/resort between 2400hrs and 0800hrs of the following day.

HomeTeamNS reserves the right to take any action it deems necessary against any Occupant, his/her relatives or guests found misusing the chalets, the resort premises or violating these regulations. This includes immediate cancellation of the Occupant's application or teminating his stay without refunding the rental and disqualification from using all HomeTeamNS Chalets in the future.

Smoking and all forms of gambling are strictly prohibited in the chalets/resort.

For chalets with cooking facilities, Occupants are to ensure that the crockery and utensils are properly washed before handing back these items to the caretaker. All food residue and rubbish mush be properly packed and dumped in the refuse bin provided.

The arrangement of the furniture upon check-out should be the same as the way it was arranged on the day of check-in when the caretaker hander over the chalet to the Occupants.

The occupant must ensure that there is no wastage of water and electricity. Lights, air-conditioning and other electrical appliances are to be turned off when not in use.

Occupants are to engage our in-house caterers for all HomeTeamNS Chalets except for HomeTeamNS Bukit Batok Adventure Centre. (with approval from the Management).
Please email your request to Chalets@HomeTeamNS.sg at least one week before check in.

Decorations for birthdays, weddings and festive celebrations are permitted in the chalets. However, Occupants must remove all decorations before checking out and ensure that the property is not damaged. Do note that no wall decors are allowed.

Occupants who need the chalet(s) for corporate events or camp activities are required to book the chalet(s) through Camelot Pte Ltd at (65) 6569 5509 or sales@camelotsg.biz. This booking will be inclusive of our appointed trainers conducting the courses/camps for you and/or with the usage of our Adventure Centre Courses. No external trainers are allowed.

The Management reserves the right to either cancel your booking without any refund or impose a penalty fee in the event of your non-compliance with the above.

Useful Information

Check-in / Check-out

Check-in Time	2.00pm to 8.00pm

Check-out Time	9.00am to 11.00am 8.30am to 12.30pm (For Port Dickson only)

A charge of 1-day rental will be imposed if members do not comply with the stipulated check-out time. Arrangements for early check-out must be made with the caretaker upon check-in.

The card holder must check in personally and produce his/her NRIC / Membership card together with your official receipt of payment. One cardholder is entitled to book only one unit. Member can only book the chalets for a maximum of two times per year.

For HomeTeamNS Members only :
In the event that you are unable to check-in personally, a family member of friend (Singaporean / PR only) who is authorizes to check-in on your behalf must produce an authorization letter, together with a copy of your membership card or NRIC for verification.

The authorised person must be at least 18 years old and produce his own NRIC for verification too; failing which check-in will not be allowed and there shall be no refund of rental paid.

For SAFRA & PAssion Card Members:
Strictly no authorization of external party allowed. Card holder must make arrangement to be present in person to check in/out. It is compulsory to produce both your SAFRA membership card / PAssion membership card and NRIC upon check-in.

Representations & Warranties

You represent and warrant that you are at least 18 years old when making the booking; and all information supplied by you is true, current, complete and accurate.

HomeTeamNS reserves the right to cancel your accepted booking without paying any compensation to you if it comes to our attentions that any registration details you have privides is not true, current, complete or accurate.

Availability / Confirmation / Changes

Availability

With effect from 1 February 2013, chalet bookings are open two months in advance.
Booking will be released on the 1^st of every month.

For HomeTeamNS Members

HomeTeamNS Ordinary / Associate Members will have to pre register in order to access the online chalet booking system. Please log in to check on chalet availability. No email, walk in or phone bookings will be entertained.

How to Register?

Visit our online booking address: http://online.hometeamns.sg
For first time user, enter your NRIC No, Date of Birth and Email account at the registration page.
Password will be generated and sent to your email account.

Please note that this online booking is not applicable for expired membership.
Family membership will not be eligible.

For SAFRA / HomeTeamNS Social / Generic PAssion card Principal Members

SAFRA / HomeTeamNS Social / JOM & Generic PAssion card Principal Members are required to walk in at HomeTeamNS Bukit Batok or HomeTeamNS Sembawang Clubhouse for booking or availability checking.
Applicant must be at least 18 years of age.
SAFRA dependent membership are not eligible to apply.
No email or phone bookings will be entertained as all applications are on first-come first serve basis and real-time.
SAFRA, JOM, Social & Generic PAssion card Members allowed to book on weekdays only (except for Sembawang & Port Dickson). Bookings not acceptable on weekends, eve of Public Holiday & Public Holiday and both weekdays and weekends of Singapore School Holidays.
SAFRA, JOM, Social & Generic PAssion card Members can book HomeTeamNS Sembawang Chalets and Port Dickson Chalets for stays on both weekdays and weekends, inclusive of PH & School Holidays

Confirmation
Bookings must be made at least 3 working days prior to date of stay; after which payment is to be made. Last minute walk in bookings will not be entertained. HomeTeamNS reserves the right to refuse your booking or reservation without disclosing reasons.
Changes
HomeTeamNS will charge an admin fee of S$10.70 (inclusive of GST) for any changes to any confirmed paid-up stay (change of date) only. Amendment of date is allowed within the booking window of the original application. All amendments are subject to availability.

Charges & Payment

The rates quotes are inclusive of applicable government taxes and are subject to change without notification.

Cancellations & Refunds

HomeTeamNS may refund you all amounts paid by you if the chalet/resort you had booked and paid for is not available and our suggested alternative is not acceptable to you.

Any amendments to your booking which results in a booking of lower value as compared to the previous booking will be considered a downgrade. In such circumstances, strictly no refund can will be given for the difference in value of the two bookings.

The following are our cancellation/refund policies:

Date of cancellation
(no. of days before start of stay)

Amount to be refunded
(% of difference in value of the two bookings)

More than 14 calendar days

100%

Between 10 to 14 calendar days

75%

Between 6 to 9 calendar days

50% (late requests)

Less than 6 calendar days

No Refund

All cancellation and refund charges imposed shall be in accordance with the aforementioned cancellation and refund policies. These shall be final and conclusive. Strictly no refund for no shows / failure to check in.

To request for refund, applicant must complete the Request Refund of Chalet Rental form and submit with it their original receipt of payment and a written note indicating clearly the reason(s) for the refund. No verbal requests will be entertained. All refunds will be processed and credited via GIRO within 2 - 3 weeks.

Click HERE for the Chalet Refund form.

Liability & Indemnity

To the fullest extent permitted by law, HomeTeamNS will not be liable for any liability, loss, injury, claims, actions, costs or other damages which you or your guests suffer arising from or incidental to your booking of any chalet/resort, unless such liability, loss, injury, claims, actions, costs or other damages arise from our negligence or default.
You will indemnify HomeTeamNS against all actions, claims, proceedings, costs (including legal costs), damages and other expenses and losses which we incur or suffer arising out of or incidental to your breach of any of the (i) terms and conditions in this part, or (ii) regulations of the chalet/resort.
HomeTeamNS shall not be liable for damages of anykind arising from our failure, delay in performing any, or all of our obligations if such a failure or delay is due to circumstances or causes beyond our reasonable control.
HomeTeamNS reserves the right to terminate or shorten your accepted booking in the event of a national crisis or emergency without incurring any liability on our part.
HomeTeamNS may vary these terms and conditions at any time without notice to you.

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Adventure Centre Chalets

2 Bukit Batok West Ave 7
Tel: 6665 4600
Fax: 6569 4453

s Max Capacity (allowed to stay overnight): 6 persons

s Occupants will be issued the following upon check-in at the Adventure Centre Guard Room:

Chalet Keys
Occupants are to be responsible for the safekeeping of the chalet keys throughout the duration of their stay. Loss of or damage to chalet keys will result in a charge of S$100.00 (inclusive of GST).
Parking Tickets
All Occupants will be issued 2 (two) complimentary per entry parking tickets upon checking in at the Adventure Centre Guard Room. No replacement/additional parking tickets will be issued for any loss of complimentary parking tickets.
Social Facilities Cards
Each room will be issued with 4 (four) Social Faciities Cards upon checking in. All cards must be returned upon check-out. If a member fails to return the card on the day of check-out, it is deemed as lost and a replacement fee of S$5.00 (inclusive of GST) will be charged for each card lost.

Main and Side Gate Opening Hour 8.00am to 11.00pm daily.
Refundable Deposit Occupants are to pay a refundable deposit of S$50.00 on the day of check-in. When claiming back the deposit, the official receipt and identity card of the occupant must be presented to the HomeTeamNS @ Bukit Batok Front Counter.
For Occupants checking-out earlier than the stipulated check-out date, the deposit must be collected latest by 6.00pm. Otherwise, all deposits can only be refunded on the next working day.
Traning Shade
Traning Shade is not for members' rental and is for authorized use only.
Buffet Catering Services
You may bring your own caterer. However, you have to notify the Management on the name of your appointed caterer at least one week before check in. Please email your approval to chalets@hometeamns.sg
Utilities Charges at Chalet

            The rental rates include air-con usage of up to a maximum of 30 units (S$9.00 per day).
            Consumption beyond this amount will be charged at S$0.30 per unit of consumption.
          Payment for excess usage of electricity is payable upon checking-out by CASH ONLY.

Pasir Ris Chalets

125A Pasir Ris Road
For any enquiries, please call Tel: 6665 4600

s Max Capacity (allowed to stay overnight): 10 persons

s Parking
      Only 2 (two) vehicles are allowed to park in the chalet premises / individual car porch. All other
      guests to park at the Public Car Park F that is located about 5 minutes walking distance from
      the chalet.

Chalet Key
Chalet Key issued upon check-in is to be returned to HomeTeamNS Pasir Ris Admin Office
upon check-out. Loss or damage of chalet keys will result in a charge of S$50.00 (inclusive of GST).
Social Facilities Cards
Each room will be issued with 4 (four) Social Faciities Cards upon checking in. All cards must be returned upon check-out. If a member fails to return the card on the day of check-out, it is deemed as lost and a replacement fee of S$5.00 (inclusive of GST) will be charged for each card lost.

s Rental of Game Facilities from Thalasso Cafe
(operation hours: 10am - 7pm daily except Mon)

Rental of bicycles at $5/hour or $10/day
Pool tables at $2/game or $8/hour
Table soccer is at 50cents/game
Video games from 40cents to $1/game...
Mahjong table with 4 chairs and mahjong set is at $15/day

s Utilities Charges at Chalet
      The rental rates include air-con usage of up to a maximum of 30 units (S$9.00 per day).
      Consumption beyond this amount will be charged at S$0.30 per unit of consumption.
      Payment for excess usage of electricity is payable upon checking-out by CASH ONLY.

s Main and Side Gate Opening Hours
7.00am to midnight daily

s Buffet Catering / BBQ needs
No external caterers allowed. For buffet catering services, please contact Mr Lee from Thalasso Cafe at 9008-8643.

Ice cube at $4.50
Charcoal at $4.50
BBQ mesh at $5/pc
Tables and chairs are at $5 and $1 respectively

s Refundable Deposit
      Occupants are to pay a refundable deposit of S$50.00 on the day of check-in. When claiming
      back the deposit, the official receipt and identity card of the occupant must be presented to the
      Security Officer.

      For Occupants checking-out earlier than the stipulated check-out date, the deposit must be
      collected latest by 6.00pm. Otherwise, all deposits can only be refunded on the next working
      day.

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Port Dickson Chalets

Palm Springs Resort Port Dickson
Batu 13, Km 21 Jalan Pantai
Mukim Pasir Panjang
71250 Port Dickson
Negeri Sembilan Darul Khusus

s Max Capacity (allowed to stay overnight): 10 persons

s Transport to Chalet
No transportation will be provided to Port Dickson. Exclusive car rentals rates are available for
HomeTeamNS Members. For more information, click HERE.

s Occupants will need to make prior arrangements with the caretaker as least one hour before
reaching the Port Dickson Chalet. Last check-in is at 8pm.

s Collection of Keys
Please proceed straight to Unit KG 109 -1 or KG 110- 1 and wait for housekeeper to hand over keys. Members must call Sandra at +6012 3507849 (HP) or +606 6628703 (Home) at least 1 to 2 hours before arrival to arrange for collection of keys.

s Refundable Deposit
      Deposit of RM50.00 is required for the caretaker to issue the keys. This will be refunded upon
      check-out and handover of keys back to caretaker. Loss or damage of chalet keys will result in
      an extra charge of RM50.00.

s Towels, toothbrushes and toiletries will not be provided.

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Sembawang Resort

301 Canberra Road
Tel: 6757 7100
Fax: 6754 0411

Max Capacity (persons allowed): 6
Chalet Key
Chalet Key issued upon check-in is to be returned to HomeTeamNS Sembawang Resort
Counter upon check-out. Loss or damage of chalet keys will result in a charge of S$100.00 (inclusive of GST).

Social Facilities Cards
Each room will be issued with 4 (four) Social Faciities Cards upon checking in. All cards must be returned upon check-out. If a member fails to return the card on the day of check-out, it is deemed as lost and a replacement fee of S$5.00 (inclusive of GST) will be charged for each card lost.

s Items for Rental (subject to availability)

Extra Beds : S$10.00 per night

BBQ Huts : S$5.00 per hut
(on first-come first-serve basis)

All rates quoted inclusive of GST

Successful applicants for Sembawang Resort Chalet Rooms
Advance booking of BBQ Pit is strongly encouraged upon successful chalet application.
Payment must be made at the Reception Counter of HomeTeamNS@Sembawang Clubhouse to confirm the pit booking. For enquiries, please call 6757-7100 or email to htns_sb@HomeTeamNS.sg

Main and Side Gate Opening Hour 7.00am to 2.00am daily
Buffet Catering
For buffet catering services, please contact Seafood Kampong Restaurant at 6758-6069.
Refundable Deposit
Occupants are to pay a refundable deposit of S$50.00 on the day of check-in. When claiming back the deposit, the official receipt and identity card of the occupant must be presented to HomeTeamNS @ Sembawang Front Desk.

For Occupants checking-out earlier than the stipulated check-out date, the deposit must be collected latest by 6.00pm. Otherwise, all deposits can only be refunded on the next working day.

Member can only book a maximum of two times per year. Strictly no consecutive bookings and no extension of stay allowed.