Rules and Regulations
Governing the use of HomeTeamNS Holiday Chalets

General Rules and Regulations

Useful Information | Representations & Warranties | Availability/Confirmation/Changes 
Charges & Payment | Cancellation and Refund | Liability & Indemnity

All successful applicants for chalets in HomeTeamNS (hereinafter "Occupants") are required to comply with the following regulations:

The resorts are for the recreational use of the Occupants, their relatives and guests. Occupants, their relatives and guests are to abide by these regulations.

Subletting of the chalets is not permitted.

Occupants should observe the recommended capacity of each chalet. All other guests, other than the registered Occupants are to leave the chalet premises by 12 midnight. HomeTeamNS reserves the right to request occupants who are found to have violated this regulation to leave the resort.

Occupants will permit reasonable access and inspection of their chalets by authorized agents of HomeTeamNS at all reasonable times.

Users of the swimming pool and jacuzzi at the Adventure Centre Chalets and Sembawang Resort must be attired in proper swim wear and comply with all rules and regulations of the clubhouse on the use of the facilities (as displayed at the pool concourse).

Occupants are responsible for any breakage, loss of or damage to any property in their bungalow, chalet and resort grounds and thus will be required to pay for the cost of repairs or replacements.

All charges payable (breakage, loss, rental of items, etc.) will be offset from the deposit paid. Any outstanding amount is to be paid via cash upon checkout.

Professional sound systems with tower speakers and sub-woofers are not allowed within the resort premises. We reserve the right to terminate the booking of any occupant found to have violated this regulation and/or disturbing his/her neighboring chalets. No refunds on the booking will be given in such cases.

No external tentages are allowed to be set up at the chalet premises. We reserve the right to terminate the booking of any occupant found to have violated this regulation and/or disturbing his/her neighboring chalets. No refunds on the booking will be given in such cases.

No pets are allowed within the chalet and resort premises. We reserve the right to terminate the booking of an occupant should he/she be found bringing in any pets into the chalet/ resort grounds. No refunds on the booking will be given in such cases. The occupant may also be disqualified from using all HomeTeamNS Chalets in the future.

Noisy activities and games must not be held in the chalet/resort between 2400hrs and 0800hrs of the following day.

HomeTeamNS reserves the right to take any action it deems necessary against any Occupant, his/her relatives or guests found misusing the chalets, the resort premises or violating these regulations. This includes immediate cancellation of the Occupant's application or teminating his stay without refunding the rental and disqualification from using all HomeTeamNS Chalets in the future.

Smoking and all forms of gambling are strictly prohibited in the chalets/resort.

For chalets with cooking facilities, Occupants are to ensure that the crockery and utensils are properly washed before handing back these items to the caretaker. All food residue and rubbish mush be properly packed and dumped in the refuse bin provided.

Strictly no pork or lard allowed for BBQ and cooking in the chalets.

The arrangement of the furniture upon check-out should be the same as the way it was arranged on the day of check-in when the caretaker hander over the chalet to the Occupants.

The occupant must ensure that there is no wastage of water and electricity. Lights, air-conditioning and other electrical appliances are to be turned off when not in use.

Occupants are to engage our in-house caterers for all HomeTeamNS Chalets except for  HomeTeamNS Bukit Batok Adventure Centre. (with approval from the Management).
Please email your request to Chalets@HomeTeamNS.sg

Decorations for birthdays, weddings and festive celebrations are permitted in the chalets. However, Occupants must remove all decorations before checking out and ensure that the property is not damaged. Do note that no wall decors are allowed.

Occupants who need the chalet(s) for corporate events or camp activities are required to book the chalet(s) through Camelot Pte Ltd at (65) 6546-3546 /8456 or mail@camelotsg.biz. This booking will be inclusive of our appointed trainers conducting the courses/camps for you and/or with the usage of our Adventure Centre Courses. No external trainers are allowed.

The Management reserves the right to either cancel your booking without any refund or impose a penalty fee in the event of your non-compliance with the above.

A charge of 1-day rental will be imposed if members do not comply with the stipulated check-out time. Arrangements for early check-out must be made with the caretaker upon check-in.
 
The card holder must check in personally and produce his/her NRIC / Membership card together with your official receipt of payment. One cardholder is entitled to book only one unit. Member can only book the chalets for a maximum of two times per year.  

For HomeTeamNS Members only :
In the event that you are unable to check-in personally, a family member of friend (Singaporean / PR only) who is authorizes to check-in on your behalf must produce an authorization letter, together with a copy of your membership card or NRIC for verification.

The authorised person must be at least 18 years old and produce his own NRIC for verification too; failing which check-in will not be allowed and there shall be no refund of rental paid.

For SAFRA Members:
Strictly no authorization of external party allowed. Card holder must make arrangement to be present in person to check in/out.  It is compulsory to produce both your SAFRA membership card and NRIC upon check-in.  
 

• Availability

1. To the fullest extent permitted by law, HomeTeamNS will not be liable for any liability, loss, injury, claims, actions, costs or other damages which you or your guests suffer arising from or incidental to your booking of any chalet/resort, unless such liability, loss, injury, claims, actions, costs or other damages arise from our negligence or default.
    
2. You will indemnify HomeTeamNS against all actions, claims, proceedings, costs (including legal costs), damages and other expenses and losses which we incur or suffer arising out of  or incidental to your breach of any of the (i) terms and conditions in this part, or (ii) regulations of the chalet/resort.
    
3. HomeTeamNS shall not be liable for damages of anykind arising from our failure, delay in performing any, or all of our obligations if such a failure or delay is due to circumstances or causes beyond our reasonable control.
    
4. HomeTeamNS reserves the right to terminate or shorten your accepted booking in the event of a national crisis or emergency without incurring any liability on our part.
    
5. HomeTeamNS may vary these terms and conditions at any time without notice to you.

1. Chalet Keys
   Occupants are to be responsible for the safekeeping of the chalet keys throughout the duration of their stay. Loss of or damage to chalet keys will result in a charge of S$100.00 (inclusive of GST).
    
2. Parking Tickets
   All Occupants will be issued 2 (two) complimentary per entry parking tickets  upon checking in at the Adventure Centre Guard Room. No replacement/additional parking tickets will be issued for any loss of complimentary parking tickets.
    
3. Social Facilities Cards
   Each room will be issued with 4 (four) Social Faciities Cards upon checking in. All cards must be returned upon check-out. If a member fails to return the card on the day of check-out, it is deemed as lost and a replacement fee of S$5.00 (inclusive of GST) will be charged for each card lost.

• Main and Side Gate Opening Hour                                                                                            8.00am to 11.00pm daily.
   
• Refundable Deposit                                                                                                                                 Occupants are to pay a refundable deposit of S$50.00 on the day of check-in. When claiming back the deposit, the official receipt and identity card of the occupant must be presented to the HomeTeamNS @ Bukit Batok Front Counter.
   
• For Occupants checking-out earlier than the stipulated check-out date, the deposit must be collected latest by 6.00pm. Otherwise, all deposits can only be refunded on the next working day.
   
• Traning Shade
  Traning Shade is not for members' rental and is for authorized use only.  
   
• Buffet Catering Services
  You may bring your own caterer. However, you have to notify the Management on the name of your appointed caterer at least one week before check in. Please email your approval to chalets@hometeamns.sg

  125A Pasir Ris Road
For any enquiries,  please call Tel: 6665 4600

s Parking
      Only 2 (two) vehicles are allowed to park in the chalet premises / individual car porch. All other 
      guests to park at the Public Car Park F that is located about 5 minutes walking distance from 
      the chalet.

1. Chalet Key
   Chalet Key issued upon check-in is to be returned to HomeTeamNS Pasir Ris Admin Office 
   upon check-out. Loss or damage of chalet keys will result in a charge of S$50.00 (inclusive of GST).
         
2. Social Facilities Cards
   Each room will be issued with 4 (four) Social Faciities Cards upon checking in. All cards must be returned upon check-out. If a member fails to return the card on the day of check-out, it is deemed as lost and a replacement fee of S$5.00 (inclusive of GST) will be charged for each card lost.

s Rental of Game Facilities from Thalasso Cafe
      (operation hours: 10am - 7pm daily except Mon)

• Rental of bicycles at $5/hour or $10/day
• Pool tables at $2/game or $8/hour
• Table soccer is at 50cents/game
• Video games from 40cents to $1/game...
• Mahjong table with 4 chairs and mahjong set is at $15/day

s Utilities Charges at Chalet
      The rental rates include air-con usage of up to a maximum of 30 units (S$7.50 per day). 
      Consumption beyond this amount will be charged at S$0.25 per unit of consumption. 
      Payment for excess usage of electricity is payable upon checking-out by CASH ONLY.

s Main and Side Gate Opening Hours
      7.00am to  midnight daily

s Buffet Catering / BBQ needs
      No external caterers allowed. For buffet catering services, please contact Mr Dawson from    Thalasso Cafe at 9634-6486.

• Ice cube at $4.50
• Charcoal at $4.50
• BBQ mesh at $5/pc
• Tables and chairs are at $5 and $1 respectively

s Refundable Deposit
      Occupants are to pay a refundable deposit of S$50.00 on the day of check-in. When claiming
      back the deposit, the official receipt and identity card of the occupant must be presented to the
      Security Officer.

      For Occupants checking-out earlier than the stipulated check-out date, the deposit must be
      collected latest by 6.00pm. Otherwise, all deposits can only be refunded on the next working    
      day.

• Member can only book a maximum of two times per year. Strictly no consecutive bookings and no extension of stay allowed.